Prelims

Half Title Page

Building and Improving Health Literacy in the ‘New Normal’ of Health Care

Series Title Page

European Health Management in Transition

Series Editor:

Federico Lega, Full Professor of Health Management and Policy, Director of the Research and Executive Education Center in Health Administration, University of Milan

Books in the series investigate how changes to the health and social care environment are leading to innovative and different practices in health management, health services delivery design, roles and professions, architecture and governance of health systems, patients' engagement and all other paradigmatic shifts taking place in the health context.

The books provide a roadmap for managers, educators, researchers and policymakers to better understand this rapidly developing environment.

Books in the Series:

Federico Lega and Usman Khan: Health Management 2.0: Meeting the Challenge of 21st-Century Health

Axel Kaehne and Henk Nies (eds.): How to Deliver Integrated Care: A Guidebook for Managers

Federico Lega and Giada Carola Castellini: Resilient Health Systems: What We Know; What We Should Do

Federico Lega and Angela Pirino: Developing and Engaging Clinical Leaders in the ‘New Normal’ of Hospitals: Why It Matters, How To Do It

Title Page

Building and Improving Health Literacy in the ‘New Normal’ of Health Care

Frameworks and Actions

By

Federico Lega

University of Milan, Italy

And

Pia Kreutzer

Medical University of Vienna, Austria

United Kingdom – North America – Japan – India – Malaysia – China

Copyright Page

Emerald Publishing Limited

Howard House, Wagon Lane, Bingley BD16 1WA, UK

First edition 2023

Copyright © 2023 Federico Lega and Pia Kreutzer.

Chapter 6 © 2023 Elena Maggioni.

Published under exclusive licence by Emerald Publishing Limited.

Reprints and permissions service

Contact: permissions@emeraldinsight.com

No part of this book may be reproduced, stored in a retrieval system, transmitted in any form or by any means electronic, mechanical, photocopying, recording or otherwise without either the prior written permission of the publisher or a licence permitting restricted copying issued in the UK by The Copyright Licensing Agency and in the USA by The Copyright Clearance Center. Any opinions expressed in the chapters are those of the authors. Whilst Emerald makes every effort to ensure the quality and accuracy of its content, Emerald makes no representation implied or otherwise, as to the chapters' suitability and application and disclaims any warranties, express or implied, to their use.

British Library Cataloguing in Publication Data

A catalogue record for this book is available from the British Library

ISBN: 978-1-83753-339-8 (Print)

ISBN: 978-1-83753-336-7 (Online)

ISBN: 978-1-83753-338-1 (Epub)

Dedication

This book is dedicated to all the passionate and dedicated health workers and health managers that make our lives safer and better.

Abbreviations

AI

Artificial Intelligence

AT

Austria

BG

Bulgaria

CVD

Cardiovascular Disease

CY

Republic of Cyprus

CZ

Czech Republic

DE

Germany

DK

Denmark

EBM

Evidence-Based Medicine

EE

Estonia

EHL

eHealth Literacy/Electronic Health Literacy

EL

Greece

ES

Spain

EU

European Union

FI

Finland

FR

France

HL

Health Literacy

HR

Croatia

HU

Hungary

IE

Ireland

IT

Italy

LE

Life Expectancy

LT

Lithuania

LU

Luxembourg

LV

Latvia

MOOC

Massive Open Online Course

MT

Malta

NCD

Non-Communicable Disease

NL

The Netherlands

OHC

Online Health Community

PCL

Patient-Centred Medication Labelling

PL

Poland

PP

Patient Portal

PSG

Patient Support Group

PT

Portugal

REALM

Rapid Estimate of Health Literacy in Medicine

RO

Romania

SE

Sweden

SI

Slovenia

SILS

Single Item Literacy Screener

SK

Slovakia

TOFHLA

Test of Functional Health Literacy in Adults

UK

United Kingdom

US

United States

WHO

World Health Organization

About the Authors

Federico Lega, PhD, is Full Professor of Health Policy, Management and Economics at Milan University and Director of the Research Center in Health Administration (HEAD). He's the past President of EHMA and chair of its scientific advisory committee and the current Editor-in-Chief of the journal Health Services Management Research. He regularly advises health systems, organisations and life science industries. He has published over 10 books and 150 journal articles.

Pia Kreutzer is a double-degree graduate of the Vienna University of Economics and Business (Strategy, Innovation and Management Control) and Bocconi University (Economics and Management of Innovation and Technology). She is especially passionate about the intersection of Medicine and Business/Economics which is why she is currently pursuing her MD at the Medical University of Vienna.