Digitalization in Public Administration

Abstract

Political science and public administration have seen significant transformations as a result of digitalization. The literature depicts the transformation brought about by digitalization at various stages. In the literature, these periods are termed as Public Administration 1.0 (Cameralism), Public Administration 2.0 (Weberian Bureaucracy), Public Administration 3.0 (New Public Administration), Public Administration 4.0 (Digital Public Administration) and Public Administration 5.0 (Super Smart Society). Not only has digitalization contributed to a more effective, efficient and accountable service understanding, but it has also contributed to the dissolution of the rigid understanding between voters and politicians. However, digitalization has brought both problems and benefits to the field. By creating a fast world, unconfirmed information reaches a greater number of people, bringing negative situations with it. Aside from the societal benefits of digitalization, the methods to be considered will also be discussed in this study.

Citation

Göksan, G. (2023), "Digitalization in Public Administration", Akkaya, B. and Tabak, A. (Ed.) Two Faces of Digital Transformation, Emerald Publishing Limited, Leeds, pp. 47-57. https://doi.org/10.1108/978-1-83753-096-020231004