Index
The Design Thinking Workbook: Essential Skills for Creativity and Business Growth
ISBN: 978-1-80382-192-4, eISBN: 978-1-80382-189-4
Publication date: 19 October 2022
This content is currently only available as a PDF
Citation
Meadows, C. and Parikh, C. (2022), "Index", The Design Thinking Workbook: Essential Skills for Creativity and Business Growth, Emerald Publishing Limited, Leeds, pp. 309-312. https://doi.org/10.1108/978-1-80382-189-420221008
Publisher
:Emerald Publishing Limited
Copyright © 2022 CJ Meadows and Charvi Parikh
INDEX
Active empathy
, 38, 49–52
Active listening
, 60
Aesop’s fable
, 64
Affinity diagram
, 119–122
Airbnb
, 226
Amazon
, 88, 166
Analogies
, 136–142
Analogous situations
, 137, 251
Anthropology
, 143
Apple
, 139
Apple TV 4K
, 183
Archetyping
, 145
Archimedes
, 205
Astrazeneca
, 80
Avatar
, 175
Basadur Profile
, 98, 101
Better Brainstorming
, 200–204
Bezos, Jeff
, 167
Binance Coin (BNB)
, 183
Biomimicry
, 138
Business growth
, 5
Business performance
, 45
Business value
, 21–23
Buzan, Tony
, 212
Campfire
, 144
Card sort
, 145, 220
Challenge
, 242–250, 285–286
Challenge map
, 127–130
Cheetos
, 173
Chief Executive Officer (CEO)
, 40
Chivas brothers
, 50
Co-branding
, 81
Co-creating, co-creative, co-creation
, 4, 28, 59, 96, 215
Co-marketing
, 80–81
Cognitive dissonance
, 38
Cognitive empathy
, 38, 42–44
Collaborating, collaborative, collaboration
, 59, 79–85, 96
Collages
, 145, 220
Compassion. See Active empathy
Competitive
, 79
Corning
, 264
Creative ability
, 27
Creative confidence
, 202
Creative conflict
, 96
Creative dissonance
, 96
Creativity
, 73–78
Critical thinking
, 64–68
Crowdfunding
, 81
Crowdsourcing
, 81
Culture
, 293
Da Vinci, Leonardo
, 211–212
Data science
, 21
Day in the life
, 144
Daylight
, 31
De Mestral, George
, 137
Deep-dive
, 4, 12
Denver international airport
, 106
Depositphotos. com
, 7
Design Thinking Hawaii
, 109
Designer’s toolkit
, 5
Designhill
, 80
Desirable, feasible, and viable
, 233–236
Desire paths, workarounds, repurposing
, 160–164
Dietz, Doug
, 45
Digital affinity diagramming
, 121
Digital collaboration
, 121
DISC
, 97, 101
Discovery skills
, 27
Discuss.io
, 156
Diverge–converge process
, 116–118
Diverse teams
, 96–102
Diversity
, 96–97
Document analysis
, 143
Dotversation
, 123–126
Drawing
, 219
“Dual transformation” problem
, 27
eBusiness
, 98
Edison, Thomas
, 228
8-abilities model
, 32–33
Elmo Calls
, 216
Empathy
, 38–39
active
, 49–52
cognitive
, 38, 42–44
emotional
, 38, 45–48
Empathy map
, 178–182
Employee experience
, 22–23
Entrepreneur, entrepreneurship
, 40, 49–50, 58, 162
Environment based stakeholder maps
, 107
Envision
, 263–268, 289
Ethnographic tools
, 143–149
Ethnography
, 143, 146
ExperienceInnovation™ Aware
, 9, 19
ExperienceInnovation™ Learn
, 9
ExperiencePoint
, 9
Experiment design
, 228–232
Experimentation
, 275
External users
, 59
Extremes
, 131–135
Facebook
, 169
Failure
, 4, 45, 88, 107, 228
Feedback
, 8–9, 17, 30–31, 53, 59, 106, 150, 155, 215, 219, 240, 276
Feeling the feelings of others
, 45–46
50 People 1 Question
, 73
Five whys
, 165–168
Ford, Henry
, 136
Formula 1 (F1)
, 136
5-phase d. school model
, 33
Frank the bank
, 219
Gamify
, 220
GE/General Electric
, 45
Gnowbe
, 6
Google
, 80, 151
Google Glass
, 173
Gorilla Glass
, 264
Gut feel
, 146
Hearing
, 58, 60, 166, 180, 251
Hermann Brain Dominance Indicator (HBDI)
, 97–98, 101
High fidelity
, 214–218
Hill statements
, 197–199
Holosuit
, 81
How might we (HMW)
, 113, 192–196
IBM
, 32
Idea generation and grouping
, 119
IDEO
, 34–35, 239
Ikea
, 88, 147
Imagination
, 131, 175
Immersion
, 145, 220
Improv theatre
, 14, 103
Incubators/accelerators
, 8, 18
Infinity symbol
, 32
Influencer marketing
, 81
Innovation
, 202, 206, 234
Insight, insightful
, 59, 69–72
Interview methods
, 154–159
Interview protocol
, 150–153
Interviews
, 143
semi-structured
, 155
structured
, 155
unstructured
, 155
Intrapreneur, intrapreneurship
, 40, 49–50
Intuition
, 114, 146
Inventing, invention
, 49–50, 74
Iterations
, 215
Jobs, Steve
, 221
Journey map
, 145, 183–191
Kanban
, 137
Kelley, David
, 30, 219
Kellogg
, 233
Laddering
, 169–172
Level based stakeholder maps
, 107
Listening
, 58–63
Little black book
, 162
London underground map
, 211
Looping back
, 282–283
Low fidelity
, 214–218
Mainstreams
, 131
Managing Director (MD)
, 40
Market/environment change
, 45
Marriot
, 88
McDonalds
, 75
Merck
, 87
Metaphors
, 138
Micro-learning
, 6
Mind map
, 211–213
Minimum viable product
, 233–234
Miro
, 121
Mock-up
, 219
MRI
, 45
MURAL, mural.co
, 6, 10, 121
Musk, Elon
, 233
Myers Briggs Type Indicator (MBTI)
, 97
Netflix
, 171, 257
Nike
, 81, 88
Observations
, 143
Observe, observing
, 53–57, 251–256, 287
Ohno, Taiichi
, 137
Open innovation
, 80
Open-minded
, 133
Organizational development
, 5
Pain points
, 59, 174, 183, 188–189, 193, 206, 234, 258, 261
Persona
, 173–177
Photo-journaling
, 144
Pixar
, 220
Point of view (POV)
, 112–115
Post-it wall
, 144
PPG
, 184
Probe
, 59, 155
Product development
, 22, 80
Productive conflict
, 96
Prototype, prototyping
, 275–281, 291
Prototype techniques
, 219–223
QWERTY
, 76
Radically-revisioning
, 4
Recording
, 147
Reebok
, 173
Reflective blathering
, 59
Relational map
, 145
Resource flow
, 144
Response thinking
, 59
Robinson, Ken
, 202
Roleplay
, 145, 220
S P Jain School of Global Management
, 6
Saarinen, Eero
, 263
Saturation
, 219
Scamper
, 205
adapt
, 206
combine
, 206
eliminate
, 206
modify/magnify/minimize
, 206
put to another use
, 206
reverse/rearrange
, 206
substitute
, 206
Sesame Street
, 192
Shadowing
, 143–144, 179
Silence
, 60–61
supportive
, 60
threatening
, 60
Social media tracking
, 144
Soft launch
, 233–234
Solve
, 269–274, 290
Spotify
, 80–81
Stake based stakeholder maps
, 107
Stakeholder maps
, 106–111
environment based
, 107
level based
, 107
stake based
, 107
Stakeholder-focused
, 32
Stanford Hasso Plattner Institute of Design (the d.school)
, 33, 240
Starbucks
, 88, 219
Stepping in to help another
, 49
Sticky dots
, 123, 125
Stormboard
, 121
Storyboarding, storyboards
, 145, 220, 224–227
Storytelling
, 86–92
Storywording
, 103–105
Supportive silence
, 60
Sydney Opera House
, 264
Synthesize
, 132, 174, 179
Tata group
, 233
TCS
, 184
TEDx
, 49
Templates
, 121
Think
abstract
, 75
divergent
, 75
esthetic
, 75
inspirational
, 75
lateral
, 75
opposite
, 75
system
, 75
Thinking out of box
, 74
Threatening silence
, 60
Top 3 (or 5)
, 145
Trump, Donald
, 169
Trusted guide
, 146
Twitter
, 169
2×2
, 145
Uber
, 80–81
UberEATS
, 143–144
Understand
, 257–262, 288
Unilever
, 156
US Drug Enforcement Administration
, 169
User observation
, 145
Values
, 293
Velcro fastening
, 137
Virtual sticky notes
, 121
Walkabout Program
, 143–144
Walt Disney
, 79, 226
Waze
, 81
“Whole-brained” approach
, 97
Why-how laddering
, 19, 166, 169–172, 252, 255, 271, 276
Wicked problems
, 25
Workarounds
, 160–164, 184, 252, 255, 276, 280
Zara
, 81