Index
Contemporary Global Issues in Human Resource Management
ISBN: 978-1-80043-393-9, eISBN: 978-1-80043-392-2
Publication date: 18 November 2020
This content is currently only available as a PDF
Citation
(2020), "Index", Turkmenoglu, M.A. and Cicek, B. (Ed.) Contemporary Global Issues in Human Resource Management, Emerald Publishing Limited, Leeds, pp. 273-283. https://doi.org/10.1108/978-1-80043-392-220201019
Publisher
:Emerald Publishing Limited
Copyright © 2021 Emerald Publishing Limited
INDEX
Absenteeism
, 1
Absorptive capacity
, 240, 244
Academic exchange
, 176
Academy of International Businesses (AIB)
, 172–173
Accelerated internationalization
, 168
Adaptation processes
, 61
Adaptive Learning Systems
, 145
Adoption of HRIS behavior
, 81
Advanced countries
HRM in
, 130–136
human capital index
, 134
population, GDP and mean monthly income
, 131
Affirmative Action (AA)
, 39
Age effect
, 211
Age-barrier retirement
, 208
Ageing/aging
, 1
biological
, 202
demographic
, 202
individual
, 203
population
, 202, 204–207
workforce
, 210
Agile
, 96
digital worker
, 100
organizations
, 94
training strategy
, 144
workforce
, 91, 98, 101
Agility
, 93
“Aging from the bottom”
, 205
Agreeableness
, 259
Agriculture
, 227
Alliance portfolio configuration
, 168
Analysing problems
, 75
Analytic Hierarchical Process (AHP)
, 79
Analytics
, 97
Andragogy
, 187
Anglo-Western concept
, 2
Anorexia
, 25
Anti-discrimination laws
, 30
App-based applications
, 97
Appearance
, 28–29
and emotional labour
, 27–28
gender and attractiveness
, 28–29
and recruitment
, 26–27
Appearance-based discrimination in workplace
, 2, 24–26
future research directions
, 29
solutions and recommendations
, 29–30
Applicant ranking
, 79
Artificial Intelligence (AI)
, 90, 97, 229
Asia-Pacific markets
, 177
ASICS
, 98
Aspiring professional in IB
, 169–170
Attractiveness
, 28–29
Australian Institute of Health and Welfare (AIHW)
, 188
Authentic followers
, 188, 191–192
Authentic leaders
, 190–192
Authentic leadership
, 190, 192–193
Authentic relations
, 185–186
Autocratic leadership
, 242
Automation
, 95, 137, 176, 221, 227, 229, 231, 234–235
Autonomous Ship Technology Symposium
, 228
Autonomous ships
, 278
seafarers in
, 227–229
Baby boom generation
, 210
Baby Boomers
, 210
Backbone of contemporary HRM function
, (see Human Resources Information Systems (HRIS))
“Backroom” function
, 142
Behavioral outcomes
, 266
Behaviour-based conflict
, 58
Bespoke trainings
, 148, 150
Best practice approach
, 122
Biases
, 26
Big Data
, 80, 90, 93, 95, 97, 175
era
, 73
BIMCO
, 230
Biological aging
, 202
Birth control techniques
, 205
Bitcoin
, 184
Boosting investment in training and development initiatives
, 149–150
Booz Allen Hamilton
, 150
Border crossers
, 60
Border guard members
, 60
Boundaries
, 60
Boundaryless career model
, 13–14, 19
BRICS
, 177
Bureau of Labor Statistics
, 261
Business
, (see also International business (IB))
basis of conflicts (imbalance) in roles in
, 56–58
changes in roles of individual in
, 54–56
education
, 163
models design
, 167
processes
, 76
Cacophobia
, 25
Career
, (see also Employees), 9–12
boundaryless career model
, 13–14, 19
customized career model
, 17–19
dual ladder career model
, 16–17, 19
dynamics
, 10
inter-organizational career model
, 14–15, 19
management
, 9
maps
, 18
portfolio career model
, 15–16, 19
protean career model
, 12–13, 19
self-management
, 12
Center of Gravity Defuzzification approach
, 81
Changes in social structure
, 55
ChatBots
, 97
Choice biography
, 204
Chronological age
, 203, 209
Cloud computing
, 78, 96, 100
Coaching leadership
, 242
Codified knowledge
, 227
Cohort effect
, 211
Collaborative culture
, 101
Communication
, 240
Compensation theory
, 60
Competence
, 233
related to culture
, 175–176
and skills of interest
, 174–175
Competition
, 248
Competitive business environment
, 73
Competitive strategies, design and operationalisation of
, 165–166
Complementary pattern
, 244
Compliance
, 259
Comprehension
, 245
Compulsory retirement
, 6, 202, 204, 208–209
Conflict theory
, 60
Contemporary failings of ethics, training, and wellbeing
, 184–185
collapsing wellbeing
, 187–188
critical review method
, 188
discussion
, 192–194
failing leadership development
, 186–187
future research directions
, 194
growth in poor ethics
, 185–186
literature
, 189–192
Contemporary organizations
, 183
Contextual conditions
, 61
Contextualization
, 38, 43
diversity management
, 40–43
Contribution theory
, 60
Corporate Universities (CUs)
, 150
‘Couples with double careers’
, 55
Covid-19 process
, 65
Creativity
, 46
Crew management
, 224–225
Critical review method
, 188
Cross-border knowledge transfer
, 6
in Malaysia
, 243, 245, 247
Cultural intelligence
, 175–176, 178
Culture
, 46, 61
competences related to
, 175–176
Curriculum internationalisation
, 172–173
Customer Capital
, 121
Customized career model
, 17–19
Data
, 143
Data Science
, 99
Decision Support Systems (DSS)
, 75–79, 80–81, 83
Decision-making processes
, 3, 74, 76, 164
Decreased performance
, 1
Degree of internationalisation of teaching staff
, 173
DeLone and McLean model
, 82
Demand market
, 225–226
Demographic
aging
, 202
analysis
, 213
transition theory
, 205–206
Developing countries
HRM in
, 130–136
human capital index
, 134
population, GDP and mean monthly income
, 131
Diffusion of diversity management
, 38–40
Digital era
, 90, 92–93, 96–98
Digital HR
, 90, 96–97, 101–102
Digital learning tools
, 92
Digital revolution
, 91
Digital technologies
, 3, 60, 89–90, 92, 100–101
Digital transformation
, 3–4, 89–92, 167–168
discussion
, 100–101
growth of digitalization and employee resistance
, 92–96
HR role
, 95–99
limitations and future research implications
, 101–103
Digitalization
, 7, 90–95, 97, 100–102, 227–228, 230–231
Disability
, 38, 46
Discrimination in workplace
, 23–25
appearance, gender and attractiveness
, 28–29
appearance and emotional labour
, 27–28
appearance and recruitment
, 26–27
appearance-based
, 25–26
Diversity
, 42
dimension
, 45
Diversity management
, 37–38
contextualization
, 40–43
emergence and diffusion
, 38–40
evidence from Turkish context
, 43–46
Division of labor
, 222
Dominant political ideologies
, 42
Drivers
, 116
Dual ladder career model
, 16–17, 19
Dynamic capabilities focus
, 166
Dyson
, 132
e-Recruiting system
, 79
Economic dynamics
, 44
Economist Intelligent Unit, The
, 93
Economy
, 245
Education
, 138, 177, 261–262
Educators of IB administration
, 172
Effective leadership styles
, 242–243
Effectiveness
, 243–244
Effectiveness cross-border knowledge transfer
, 247
Electronic Chart Display and Information System (ECDIS)
, 227
Electronic HRM (e-HRM)
, (see also Human resource management (HRM)), 3, 73–75, 78–79, 82–83
strategic value of
, 80–81
Emotional dissonance
, 28
Emotional labour, appearance and
, 27–28
Emotional social support
, 65
Empathy
, 259
Employees
, (see also Career), 1
employee-friendly institutions
, 63
relations
, 90, 247
resistance
, 92–95
selection model
, 79
training
, 143, 147, 150–151
wellbeing
, 184
Employers
, 1
expectations on IB manager
, 170–172
Enron
, 188
Entrepreneurial capacity
, 168
Equal Employment Opportunity (EEO)
, 25, 39
Equal Employment Opportunity Act (1964)
, 27
Ethics
, 5
contemporary failings of
, 174184–185
erosion of
, 185
growth in poor
, 174–176185–186
Ethnicity
, 38
Evolution of school and programmes
, 177–178
Executive Information Systems (EIS)
, 75–76, 78
Experience
, 38
Expert Systems (ESs)
, 75, 78
Extensive job training in Japanese firms
, 242
Extraversion
, 259
Facebook
, 118
Faculty’s internationalisation objectives
, 172
Families
, 65
with double careers
, 55
Family life
basis of conflicts (imbalance) in roles in
, 56–58
changes in roles of individual in
, 54–56
Family-work conflict
, 3, 58
Fertility decline
, 205
Firm-specific Personnel Concept
, 119–120
Firms
, (see also Business), 108, 114, 120, 168
Focused seafarers
, 233
Fordism in production
, 229
Fordist production process
, 222–223
Fourth Industrial Revolution
, 91, 173, 220, 229
Future of seafarer
, 229–230
Gains
, 61
Gender
, 38, 46, 62, 261
discrimination
, 28
General Social Survey Data
, 259
Generation effect
, (see Cohort effect)
Generation X
, 95–96, 210
Generation Y
, 210–211
Generation Z
, 210–211
Generations at work
, 202, 210–212
GlaxoSmithKline
, 132
Global entrepreneur, training
, 168–169
Global Financial Crisis (GFC)
, 184
Global MBA
, 177
Global-minded business professional and manager
from IB and management theory to IB training
, 164–169
stakeholders in IB professional development
, 169–173
evolution of IB manager formation process
, 173–178
GlobalMet
, 230
Good looking
, 2, 25–27
Google
, 66, 118, 228
Gross domestic product (GDP)
, 4, 130–134
Haier
, 132
Halo effect
, 26
Hay Group
, 145
Health workers
, 65
Heutagogy
, 187, 194
Historical context of diversity management
, 41
Horn effect
, 26
Human behavior
, 101
Human capital
, 120–122, 134, 142–144, 147, 150, 152–153
index
, 134
Human Development Report (HDR)
, 136
Human process
approaches
, 120–122
interventions
, 122
Human resource (HR)
, 129–130
competencies
, 165
decision-making process
, 79
managers of shipping companies
, 220
policies and practices
, 108
practices
, 258
primacy
, 82
role in digital transformation
, 95–99
trainings
, 130, 136
Human Resource Development (HRD)
, 130, 142
Fund Agency
, 137
T&D
, 144
Human Resources Information Systems (HRIS)
, 3, 74, 77–78
Agency
, 128
literature survey findings
, 78–83
methodology
, 78
role of HRIS professionals
, 76
Human Resources Management (HRM)
, 3, 6, 73–74, 77–78, 83, 108, 129, 142, 164, 184–185, 202, 220, 222
in advanced, developing and less-developed countries
, 130–136
approaches to address contemporary challenges of knowledge work
, 119–124
attraction strategies
, 114
challenges in KIMs
, 111–118
and development
, 4
on IB manager
, 170, 172
key responsibilities in KIFs
, 111
KIFs and KWs
, 109–110
practices
, 143, 152, 262, 266
research on
, 266–267
responsibilities in Industrial Revolution, 4.0
, 136
retirement from perspective of
, 207–210
for shipping
, 222–233
solutions and recommendations
, 137–138
studies
, 1
training bottlenecks in
, 144–148
for volunteers
, 262–266
IBM
, 132
IKEA
, 132
Inability
to customize trainings to address critical workplace issues
, 145–147
to design training programs in cognizance with external environment
, 144–145
Individuals
, 65
aging
, 203
Industrial Revolution
, 229
Industrial Revolution, 4.0
, 133, 135
HRM responsibilities in
, 136
Industry 4.0
, 6, 53, 137–138, 220–222, 224, 229–230
Information Systems (IS)
, 75–76
DSS
, 77
MIS
, 76
MSS
, 76
Information Technology (IT)
, 3, 74, 137
Innovation
, 168
Institutional structures
, 40
Institutionalization of life course
, 203
Instrumental social support
, 65
“Integrated e-HRM”
, 82
Intellectual capital
, 121
Intensive job training in Japanese firms
, 246
Inter-organizational career model
, 14–15, 19
International business (IB)
, 5, 163
education
, 164
and management theory to IB training
, 164–169
manager formation process evolution
, 173–178
stakeholders in IB professional development
, 169–173
studies of training needs in different industries
, 171
theories and implications
, 165
trends in IB education
, 174
International institutional relations
, 173
International Labour Organization (ILO)
, 226
International Maritime Organization (IMO)
, 222
International Safety Management Code (ISM Code)
, 226–227
International Shipping Federation (ISF)
, 225, 230
Interpersonal skills
, 143
Intertanko
, 230
Invisible assets
, 150
“IT primacy”
, 82
Japanese business affiliates in Malaysia
, 243
Japanese firms
, 242, 246
organizational culture
, 245
Japanese management
, 241, 243, 246
characteristics
, 242
leadership style
, 242, 246–247
Japanese organizational culture
, 6, 241, 245–247
Job
, (see also Career)
analysis
, 230
characteristics
, 11
devotion
, 11
order sustainability
, 11
training
, 6, 145, 242, 246
Knowledge
, 244
knowledge-based DSS for HRM
, 79
knowledge-intensive firms
, 4
management
, 117
Knowledge intensive firms (KIFs)
, 109–110
challenges in
, 111–118
HRM attraction strategies
, 114
key responsibilities of HRM
, 111
Knowledge intensive organizations
, 109, 111, 116, 118, 123
Knowledge transfer
, 240–243
key findings
, 245–248
limitations
, 248–249
recommendations and future research directions
, 249
Knowledge work
, 119–124
Knowledge workers (KWs)
, 4, 109–110
attracting KW’s attention to organization
, 111–113
HRM attraction strategies
, 114
motivating and satisfying
, 117–119
retaining within organization
, 113–117
Labor market
, 92–93, 207–208, 211
Lack of commitment to training investment on continual basis
, 147–148
Laissez-Faire leadership
, 242
Language
, 38
Leadership
effectiveness
, 188
styles
, 242
Leadership development
failing
, 186–187
program
, 184
Learning
, 247
and development
, 144, 150, 152, 264
initiatives
, 150–151
intent
, 6, 243, 245–247
Legal protection
, 45–46
Less-developed countries
HRM in
, 130–136
human capital index
, 134
population, GDP and mean monthly income
, 131
“Lifecycle of volunteers”
, 262
Literature
, 189–192
Location perspective in IB
, 167
Look East Policy
, 241
Lookism
, 26
Losses
, 61
Malaysia
cross-border knowledge transfer in
, 243, 245, 247
Japanese business affiliates in
, 243
Management factors
, 262
Management Information Systems (MIS)
, 75–76
Management Services Agency
, 137
Management Support Systems (MSS)
, 76
Mandatory retirement
, 209–210, 212–214
Manufacturing
, 227
Maritime 4.0
, 229–230
Maritime sector
, 220–222, 225–226, 231, 234
seafarers in
, 227–229
Maritime transport
, 220
future research directions
, 234
HRM for shipping
, 222–233
human resources managers of shipping companies
, 220–221
management of crew
, 221
maritime legal regulations and amendments stakeholder
, 227
solutions and recommendations
, 233–234
Maritime Unmanned Navigation through Intelligence in Networks (MUNIN) project
, 228
Market potential
, 167
Mastery of foreign languages
, 176
Meaningfulness of job
, 118
Media
, 25
Mental health at sub-clinical and clinical level
, 188
Microsoft
, 66, 118, 132
Ministry of Manpower (MOM)
, 137
Mobile management strategy
, 98
Mode of entry
, 244
Modern symmetrical family
, 56
“Modern Workplace” program
, 98
Mortality decline
, 202, 205
Multicultural contact
, 176
Multidimensional processes
, 61
Multinational enterprise theory (MNE theory)
, 5, 164, 179
Netflix
, 66
New IB human capital
, 178
New product creation
, 75
NI
, 230
Niche focus strategies
, 168
Non-profit organizations
, 258, 262–265, 267
“Non-usage” e-HRM
, 82
Normative control
, 114
Occupational status
, 11
OilCo’s Digital Learning
, 98–99
Old-age dependency ratio (OADR)
, 202, 206
On-the-job implementation
, 147, 151, 161
Ongoing harmonization process
, 61
Operations Support Systems
, 76
Oracle
, 75
Organization(s)
, 66, 78, 91, 107–108
attracting KW’s attention to
, 111–113
capital
, 120–122
characteristics
, 11
ensuring supportive HRM practices
, 152
recommended solutions with expected benefits
, 152
retaining KW within organization
, 113–117
Organizational Citizenship Behavior (OCB)
, 142
Organizational climate
, 151, 234
Organizational culture
, 240, 242
employee involvement and human relations
, 242
intensive and extensive job training in Japanese firms
, 242
Japanese firms’ organizational culture
, 245
leadership style
, 242
Organizational support effect
, 264
Overflow theory
, 60
Paid employees
, 258, 263
Panasonic
, 132
Participative leadership
, 242
Pedagogical
challenges of IB administration
, 172–173
perspectives and tools in IB
, 176
Performance appraisal
, 3, 73, 77–78, 81
Performance-driven human infrastructure
, 153
Period effect
, 211
Personal characteristics
, 24, 59
Physical appearance
, 25
Political economy approach
, 207–208
Political Economy of Aging (PEA)
, 6, 202, 213
retirement from perspective of
, 207–210
Political economy of old age
, (see Political Economy of Aging (PEA))
Poor ethics
, 192
growth in
, 185–186
Population aging
, 202
structural background
, 204–207
Portfolio career model
, 15–16, 19
Positive organizational behavior
, 186
Potential support ratio (PSR)
, 202, 206
Practical relevance absence for training interventions delivered
, 145
Preciseness
, 97
Pricewaterhousecoopers
, 150
“Principle of care”
, 259
Problem-solving
, 243
Professional development programs
, 189
Program efficacy for leadership development
, 184
Programable machines
, 229
Promotion-progress
, 11
Protean career model
, 12–13, 19
Psycho-gerontological research
, 209
Psychological contract
, 123–124
Race
, 38, 261
Randomized control trials
, 187
Rational perspective theory
, 59
Recruitment
, 263
appearance and
, 26–27
seafarers’
, 226
Religion
, 38, 260
Research on HR management and volunteering
, 266–267
Resistance
, 95
Retirement
, 202, 204
compulsory
, 6, 202, 204, 208–209
future research directions
, 212–213
from perspective of HRM
, 207–210
from perspective of PEA
, 207–210
solutions and recommendations
, 212
transition to
, 204–207
Rewarding
, 258, 262, 264–265
Robotics
, 53, 224, 227, 229
Role conflict
, 56, 61, 65
Rolls-Royce
, 228
Safety
, 233–234
SAP
, 75
Scattering effect
, 56
Science, technology and innovation (STI)
, 4, 130, 133
performance
, 133
Science Direct
, 78
Seafarers
future of
, 229–230
global supply
, 225–226
legal regulations and amendments for
, 226–227
in maritime sector and autonomous ships
, 227–229
qualifications of
, 231–233
recruitment
, 226
stakeholders in recruitment and selection processes of
, 224
Seafaring
, 231
Second Industrial Revolution
, 222
Self-interest
, 260
Service sector employees
, 65
Sexual orientation
, 24, 38–39, 42, 45–47
Sexual minorities
, 45
Ship Masters
, 222
Ship mishap factors
, 220
Ship organization
, 222–225, 229
Shipping
, 221
companies
, 220
HRM for
, 222–233
Shore Control Center (SCC)
, 228
Siemen
, 132
Silent knowledge
, 233
Singapore High Technology Association
, 132
Skills of interest
, 174–175
Small and Medium Enterprises (SMEs)
, 143
Smile Mask syndrome
, 28
Social
class
, 61
media tools
, 229
role theory
, 55
roles
, 11, 55, 65
status
, 38, 54, 208, 214
support
, 63–64
Social work, volunteering as
, 258
Socio-cultural dynamics
, 38, 40–41
Socioeconomic status (SES)
, 208, 212
Sociology
, 207, 231, 258
Software as a Service (SaaS)
, 74
SOLAS Convention
, 227
Solidarity
, 259–260
Sony
, 132
Specialization
, 16, 222
Speed
, 245
Spending
, 186
Spousal support
, 63
Stakeholders
in IB professional development
, 169–173
in recruitment and selection processes of seafarers
, 224
Standards of Training, Certification and Watchkeeping for Seafarers (STCW)
, 226
Strain-based conflict
, 57
Strategic value of e-HRM
, 80–81
Structural Equation Modeling
, 80–81
STWC Manila 2010
, 6
Supporting decision making
, 75
Symbiosis International (Deemed University) (SIU)
, 4
Tacit knowledge
, 241
Talent management
, 75, 80–81, 93, 96–97
Taylorist production process
, 222–223
Technological development
, 220
in communications
, 169
Third Industrial Revolution
, 222, 223
Third-party ship management
, 224
Time-based conflict
, 57
“Time-off from work”
, 145
Time-spaced learning
, 151
Traditional organizational career
, 9
Training
content validity and practicality
, 148–149
effectiveness
, 143
evaluation
, 151
global entrepreneur
, 148
intervention
, 143–145, 147, 151, 152
Training and development
, 5, 93, 108, 141–142, 189
background
, 143–144
function
, 5
future research directions
, 152
solutions and recommendations
, 148–152
training bottlenecks in HRM
, 144–148
Training transfer
, 151
missing link to promote on-the-job implementation
, 147
practice promotion at workplace
, 151–152
Transaction Processing Systems (TPS)
, 75
Transactional leadership
, 242
Transformational leadership
, 242
Transition to retirement
, 204–207
Transitory geographical approaches
, 176–177
Transportation business
, 233
Turkish context of diversity management
, 43–46
Unilever’s Digital Recruitment Process
, 99
United Nations Development Programme (UNDP)
, 136
University’s internationalisation objectives
, 172
US-based management approach
, 38
Usefulness
, 245
Value proposition differentiation
, 168
Value-based career
, 12
Value-driven career
, 12
Value-driven management
, 262
Visualizing complex subjects
, 75
Voluntary retirement
, 212–213
Volunteering
, 258
agreeableness
, 259
education
, 261–262
empathy
, 259
extraversion
, 259
gender
, 261
management factors
, 262
race
, 261
religion
, 260–261
research on
, 266–267
self-interest
, 260
solidarity
, 259–260
Volunteers
, 258
HR management for
, 262–266
Web of Science
, 78
Wellbeing
collapsing
, 187–188
nature of
, 192
workplace
, 193
Work society
, 203
Work-family boundary theory
, 60–61
Work-family conflict
, 3, 56–58
Work-family life balance
, 53–54
basis of conflicts (imbalance) in roles in business and family life
, 56–58
causes and consequences of work–family conflict (imbalance)
, 61–63
changes in roles of individual in business and family life
, 54–56
dimensions of work and family life conflicts
, 58–59
measurement to establishment
, 63–65
recommendations
, 65–67
theories related to work and family life conflict
, 59–61
Work–family life conflict
, 54, 56, 64–65
Workday
, 75
Workforce
, 90
aging
, 210
diversity
, 37
Work–life balance practices
, 66
Workplace
discrimination in
, 24–29
training transfer practice promotion at
, 151–152
wellbeing
, 193
Yahoo
, 66
- Prelims
- Introduction
- Chapter 1: Contemporary Career Approaches for the Needs of Today’s Individuals and Organizations
- Education Situation of Roma in Selected Central and Eastern European Countries
- Chapter 2: Exploring Appearance-based Discrimination in the Workplace
- Chapter 3: Diversity Management: Revealing the Need for a Context-specific Approach
- Chapter 4: Work–Family Life Balance in the Changing Business World
- Chapter 5: Human Resources Information Systems: A Recent Literature Survey
- Chapter 6: Digital Transformation and Creation of an Agile Workforce: Exploring Company Initiatives and Employee Attitudes
- Chapter 7: Human Resource Management in Knowledge Intensive Firms
- Chapter 8: Human Resource Development Requirements in Industrial Revolution 4.0
- Chapter 9: Addressing Training and Development Bottlenecks in HRM: Facilitating a Paradigm Shift in Building Human Capital in Global Organizations
- Chapter 10: Educating the Global-Minded Business Professional and Manager
- Chapter 11: Dealing with Contemporary Failings of Ethics, Training, and Wellbeing: A Developmental Foundation of Authentic Relations
- Chapter 12: A Sociological Perspective for Understanding the Transition to Retirement
- Chapter 13: The Future of Seafarers and the Seafarers of the Future from the Perspective of Human Resources Management
- Chapter 14: Understanding Organizational Culture and Managing the Effectiveness of Knowledge Transfer: A Case Study on Japanese Firms and their Business Affiliates in Malaysia
- Chapter 15: Human Resources Management in Non-profit Organizations: An Effective Approach to Manage Volunteers
- Index