Index
Integrated Business Transformation
ISBN: 978-1-78769-052-3, eISBN: 978-1-78769-049-3
Publication date: 11 July 2018
This content is currently only available as a PDF
Citation
Rotta, A.P.L. (2018), "Index", Integrated Business Transformation, Emerald Publishing Limited, Leeds, pp. 115-120. https://doi.org/10.1108/978-1-78769-049-320181005
Publisher
:Emerald Publishing Limited
Copyright © 2018 Emerald Publishing Limited
INDEX
Ability development
, 62–63
competitive advantage through time, creating and recreating
, 91–94
consistency in value delivery, achievement of
, 72–74
customer experience, reinvention of
, 109–110
differentiation with new business model, achieving
, 80–81
mature market growth
, 100–102
Absolute Being
, 3
Ackoff, Russell L.
, 40–41, 53, 56, 57
Aftershock: Helping People through Corporate Change (Buchholz and Woodward)
, 33
Alejandro, Pérez
, 13, 20–21, 22
Analytical management
, 56
Analytical thinking
, 55–56
Anthropology
, 7
Autonomy
, 11
Behavioral changes
, 104
Behavioral development
, 62–63
competitive advantage through time, creating and recreating
, 91–94
consistency in value delivery, achievement of
, 72–74
customer experience, reinvention of
, 109–110
differentiation with new business model, achieving
, 80–81
mature market growth
, 100–102
Behavioral sciences
, 10
Beinum, Hans van
, 9, 12, 13
Bertalanffy, Ludwig von
, 11, 53–54
Buchholz, Steve
, 22, 33, 44
Built to Last (Collins and Porras)
, 12–13
Business environment
, 30–31
Business results
, 104
Campos, Laura
, 21, 22
Cannon
, 11
Catalina, Pérez
, 10, 20–21
Chardin, Teilhard de
, 11
Chias, Eduardo
, 21
Collaboration
, 79
capacity development
, 102
Collins, Jim
, 12–13
Competent consciousness
, 32–40, 46
phase I
, 33–34
phase II
, 34–35
phase III
, 35–37
Competitive Advantage: Creating and Sustaining Superior Performance (Porter)
, 30
Competitive advantage through time, creating and recreating
, 84–96
ability development
, 91–94
behavioral development
, 91–94
follow-up
, 94–96
key capabilities to strategy, connecting
, 89–91
measurement
, 94–96
new value proposition for market
, 86–88
strategic redefinition
, 85–86
transformation implications, consciousness and acceptance of
, 88–89
Competitor
, 31
Connectivity
, xiv
Consistency in value delivery, achievement of
, 69–75
ability development
, 72–74
behavioral development
, 72–74
follow-up
, 74–75
key capabilities to strategy, connecting
, 71–72
measurement
, 74–75
new value proposition for market
, 70–71
strategic redefinition
, 70–71
Creativity
, 12
Customer
, 31
relationships
, 79
Customer experience, reinvention of
, 105–112
ability development
, 109–110
behavioral development
, 109–110
feedback
, 110–112
follow-up
, 110
key capabilities to strategy, connecting
, 108
measurement
, 110
new value proposition for market
, 107
strategic redefinition
, 106–107
transformation implications, consciousness and acceptance of
, 107–108
Customer Relationship Management (CRM)
, 110
Differentiation with new business model, achieving
, 76–83
ability development
, 80–81
behavioral development
, 80–81
follow-up
, 81–82
key capabilities to strategy, connecting
, 80
measurement
, 81–82
new value proposition for market
, 78–79
strategic redefinition
, 76–78
transformation implications, consciousness and acceptance of
, 79
Dow
, 13–14
Emotional engagement
, 45
Emotional fears
, 6–7
Equilibrium
, 11
Feedback
, 44, 63
customer experience, reinvention of
, 110–112
mature market growth
, 103–104
Follow-up
, 63
competitive advantage through time, creating and recreating
, 94–96
consistency in value delivery, achievement of
, 74–75
customer experience, reinvention of
, 110
differentiation with new business model, achieving
, 81–82
mature market growth
, 102–103
Formative phase of competent consciousness
, 33–34
General systems theory
, xiv, 10, 11, 53–54
Grow or Die (Land)
, 12, 33
Growth
mature market
, 97–104
of organism
, 12
transformational
, 43–48
Henderson
, 11
Herbst, P. G.
, 33, 42
Human beings
, 12
Integrated Business Transformation
, 16, 25–48, 52
implications, consciousness and acceptance of
, 61, 79, 88–89, 107–108
process and key questions
, 58–59
success stories
, 67–113
see also individual entries
Integrative phase of competent consciousness
, 35–37
Jennings
, 11
Key capabilities
, 28–29
Key capabilities to strategy, connecting
, 62
competitive advantage through time, creating and recreating
, 89–91
consistency in value delivery, achievement of
, 71–72
customer experience, reinvention of
, 108
differentiation with new business model, achieving
, 80
mature market growth
, 99–100
Knowledge acquirement
, 104
Labor relationships
, 14
Land, George
, 12, 33, 46
Leadership
, 21, 79
development
, 101–102
skills
, 70
Market, value proposition for
competitive advantage through time, creating and recreating
, 86–88
consistency in value delivery, achievement of
, 60–61, 70–71
customer experience, reinvention of
, 107
differentiation with new business model, achieving
, 78–79
mature market growth
, 99
Mature market growth
, 97–104
ability development
, 100–102
behavioral development
, 100–102
feedback
, 103–104
follow-up
, 102–103
key capabilities to strategy, connecting
, 99–100
measurement
, 102–103
new value proposition for market
, 99
strategic redefinition
, 99
Measurement
competitive advantage through time, creating and recreating
, 94–96
consistency in value delivery, achievement of
, 63, 74–75
customer experience, reinvention of
, 110
differentiation with new business model, achieving
, 81–82
mature market growth
, 102–103
Normative phase of competent consciousness
, 34–35
Open system, organization as
, 51–53
Organizational learning
, 16, 40–43
Organizational psychology
, 11
Organizational psychology
, 4, 8, 9
Organization–environment system
, 28–48, 52, 59
business environment
, 30–31
competent consciousness
, 32–40
competitor
, 31
core
, 28
customer
, 31
key capabilities
, 28–29
organizational learning
, 40–43
strategy
, 29–30
transformational growth
, 43–48
value chain
, 30
Organizations
, 9
as open system
, 51–53
as purposeful system
, 57–58
see also individual entries
Parsons, Talcott
, 11
Participant satisfaction
, 103
Pérez, Alberto
, xiv, 3–23
profession
, 8
marriage
, 9
doctoral program
, 10
family
, 4–5
childhood and adolescence
, 5–6
graduation
, 6–8
postgraduation
, 8–9
Pérez, Julio A.
, 4–5
Porras, Jerry I.
, 12–13
Porter, Michael
, 30
Psychological theory of Gestalt
, 11
Psychology
, 4
organizational
, 4, 8, 9
social
, 4, 9
Purposeful system, organization as
, 57–58
Quality of communication
, 44
Quality of Working Life
, 9, 15
Respect for freedom
, 5
Rojas, Alberto Pérez
, 5
Rojas, Silenia
, 5
Roth, Tom
, 44
Rotta, Francisco de Paula La
, 5
Sales capacity
, 70
development
, 100–101
Sales skills
, 70
Sales training program
, 72
Salgado, Inés La Rotta
, 5
Salgado, Irene
, 5
Sense of freedom
, 6
Shared values
, 42
Social psychology
, 4, 9
Social systems sociology
, 11
Socio-technical Design (Herbst)
, 33
Strategic redefinition
, 59–60
competitive advantage through time, creating and recreating
, 85–86
consistency in value delivery, achievement of
, 70–71
customer experience, reinvention of
, 106–107
differentiation with new business model, achieving
, 76–78
mature market growth
, 99
Strategy
, 29–30
key capabilities to, connecting
, 62, 71–72, 80, 89–91, 99–100, 108
Sustainability
, 16, 17, 48, 51, 52, 59
System, nature of
, 53–55
Systemic management
, 56
Systems thinking
, 55–57
Taylorism
, 11
Torres, Edison
, 22
“Towards a System of Systems Concepts” (Ackoff)
, 40–41
Transformational growth
, 43–48
Transformation consultants
, 26
Truth
, 6
Unicellular organisms
, 12
Unplugged (Buchholz and Roth)
, 44
Value chain
, 30
Value proposition, for market
, 60–61
competitive advantage through time, creating and recreating
, 86–88
consistency in value delivery, achievement of
, 70–71
customer experience, reinvention of
, 107
differentiation with new business model, achieving
, 78–79
mature market growth
, 99
Vergara, Julia “Julita,”
, 9, 20
Vergara, María Teresa de
, 21, 22
Vision
, 19–20
Wilson Learning Andina
, 18
Wilson Learning Corporation
, 18
Woodward, Harry
, 33
Zappalá, Veronica
, 21
- Prelims
- Part I Consulting Approach
- Chapter 1 Alberto Pérez La Rotta: “My Life and My Philosophy”
- Chapter 2 Integrated Business Transformation: Consulting Foundation and Approach
- Chapter 3 How Do We Do It? Our Consulting Method
- Part II Success Stories – Integrated Business Transformation
- Chapter 4 Integrated Business Transformation: Success Stories
- Bibliography and Suggested Readings
- Index