Index
21st Century Corporate Citizenship
ISBN: 978-1-78635-610-9, eISBN: 978-1-78635-609-3
Publication date: 15 March 2017
This content is currently only available as a PDF
Citation
Stangis, D. and Smith, K.V. (2017), "Index", 21st Century Corporate Citizenship, Emerald Publishing Limited, Leeds, pp. 233-241. https://doi.org/10.1108/978-1-78635-609-320161018
Publisher
:Emerald Publishing Limited
Copyright © 2017 Emerald Publishing Limited
INDEX
Air pollution
, 146
Alcoa
, 123
Amazon
, 20
American Business Act on Climate pledge
, 123
Apple
, 123
Assets, business
, 78–79
Bank of America
, 123
Baseline data
for competitive use
, 147
conversion into goals and targets
, 147
Baseline metrics
setting of
, 142–143
B2B customers
, 35
Benchmarking
, 147, 149, 206
Berkshire Hathaway Energy
, 123
BlackRock
, 49
“Blood diamonds”
, 126
Boston College Center for Corporate Citizenship
, xx, xxiii, xxiv, 45, 114, 160–161, 166, 205
Community Involvement Survey 2015
, xxxi, 177
State of Corporate Citizenship 2014 survey
, 179
State of Corporate Citizenship 2017 study
, xxx
Boundary spanners
, 108
Boynton, Andy
, xi, xiii, xvii, 70
Brown-Forman
, xxix, xxx, 86–87, 93
Buildings and facilities, at work place
, 149–151
Business integration
, 127
Business investors, types of
, 33
Business process
mapping of
creation of
, 13–14
methods
, 12–13
operating in global economy
, xxvii
strategy
, xxviii, 70–71
structural ways for communication
, 202
success
, xxx–xxxi
Business products and services
customers, impact on
, 20–24
methods to create advantage for
, 20
Business travel
, 151
Business values
, 178
Buy-a-pair/give-a-pair strategy
, 11
California’s pension and retirement fund (CalPERS) system
, 209
Campbell Soup Company
, xi, xii, xix, xx, 4, 14, 27, 72, 102, 106, 107, 109, 111, 112, 113, 131
Capacity building, goal of
, 127–128
Carbon dioxide (CO2) emissions
, 152
Carbon Disclosure Program (CDP)
, 113, 133, 205, 211
extensive disclosure requests
, 205
ranking of companies
, 205
Carbon fee
, 144–145
Carbon neutrality, goal of
, 144–145
Career development
, 179
Cargill
, 123
Car pooling
, 151
Carroll School of Management
, xiii, xvii, xx, 70
Cathedral thinking, concept of
, 196–198
Cause branding
, 48
Cause marketing
, 48
CDP. See Carbon Disclosure Program (CDP)
CEMEX
, 61
CEOs
, xxviii, 6, 8, 27, 35, 70, 112, 211
CERES. See Coalition for Environmentally Responsible Economies (CERES)
CFO
, 8
CFP. See Corporate financial performance (CFP)
Charitable Foundation, need for
, 166–169
Child labor
, 124–125
Clean energy
, 123
Client relationship management (CRM)
, 163
Climate Action Plan
, 123
Coalition for Environmentally Responsible Economies (CERES)
, 204
Coca-Cola
, 20, 123
Codes of conduct
, 126–128
creation of
, 130
in electronics industry
, 130–131
ethical and responsible
, 128
legality of
, 132–133
Social Accountability 8000 (SA 8000)
, 131
of suppliers
, 134
working with
, 128–131
Collaborations
, 107
practice with competitors
, 31
Commitment policies, conflict of
, 172
Communication process
, 110
Communication skills
, 187
Community members
, xxxiii
Commuting, workplace
, 151–152
Company / company business
competition among
, 14–16
in public policy debate
, 29–30
purpose of
, 3–6, 7
strategy
, 7
uniqueness, reasons for
, 9–11
vision
, 7
Competition, business
, 147
Competitive advantage
, 84–85
Competitors
, 3, 11, 15–16, 25, 72, 76, 135, 141, 147, 206, 212
Compliance, issues of
, 127
Conant, Doug
, 106
Conflict-free products
, 48
Conflict minerals
, 22, 125, 135
Conflict of interest
, 172
Consulting services
, 12
Consumer Goods Forum (CGF)
, 131, 133
Consumers
, 7, 12, 15, 20, 22, 32, 47–48, 72, 102, 106, 123
brand
, 55
changes over due course of time and geography
, 5
decision on purchasing
, 47
food habit during 1970s
, 40
research on
, 47
in sharing economy
, 5
Context-based goals
, 147–148
Contracts, supplier
, 126
code of conduct
, 126
COP21
, 147
Corporate business strategy
aspects of
competitors
, 72
customers
, 72
economic logic
, 71–72
market arena
, 73
supply chain
, 72
definition of
, 71
Corporate citizenship
, xix, xxv, 4, 7–8, 9–11, 13, 40, 62, 125, 141, 150, 159
business strategy, connected to
, 70
codes of conduct for suppliers
, 50
disclosure regulations, focus on
, 22
environment, importance of
, 51–52
innovative cycle
, 155
management of
, 31–33
managers
, xiii
performance regulations companies
, 21
performance and reputation
, 121
relationship building
, 19
reporting
, 204
risks and opportunities for
, 121
scope of
, xxvii
strategy and programs
, xxx–xxxi, 3, 7–8, 82, 155
constant change
, 114–115
core competencies
, 23–24
differentiation of
, 11–12
elements
, 93
integrating with vision and company strategy
, xxxv
issue focus
, 79–84
overcoming barriers
, xxxii–xxxiii
portfolio of activities
, 93
return value to companies
, 78
right metrics and incentives
, 112–114
right people in board, importance of
, 102–105
right processes
, 110–111
right structure
, 106–110
within supply chain
, 136
sustainability
, 142
spheres of
, 52
and team’s work
, 133–135
value of
, 213
working together, advantages of
, 35–36
Corporate communication
, 188
action-oriented
, 193
communication skills
, 187
emotional elements
, 192, 194, 197
limited
, 195
for program development
, 189–190
rational
, 192–193
simple
, 195–196
for stakeholders
, 191–196
time sensitive
, 192
validation of
, 193–194
Corporate financial performance (CFP)
, xxvi
Corporate giving
, 209
Corporate governance
, xxvi
Corporate Responsibility (CR)
, xxiii, xxv, 9, 163
commitment to the community
, 178–180
Corporate social performance (CSP)
, xxvi
Corporate Social Responsibility (CSR)
, xx, xxiii, xxv
Corporate strategy, for innovation
, 154–155
Corporate volunteer programs
, 178
See also Employee volunteer programs
Corporation for National and Community Service
, 179
2014 Volunteering and Civic Engagement in the United States report
, 179
CSP. See Corporate social performance (CSP)
Customers
, xxvii, xxx, 5, 7, 14, 20, 35, 39, 40, 44, 50, 69, 72, 77, 93, 159, 177, 208, 210
relation with production
, 20–24
strategy change impact on
, 7
trust your values
, 213
Damage control
, 87
Danone
, 131
Dell
, 206
Dell, Michael
, 154
Democratization of information
, xxvii
Department of Labor (US)
, 129
Disclosure framework
, 202–207
regulations
, 22, 24
Disney, corporate citizenship program
, 53
Donor advised fund (DAF)
, 167
Dow Jones Sustainability Index (DJSI)
, xx, 113, 209, 211
Economic logic
, 71–72
Electric utilities
, 151
Electronics Industry Citizenship Coalition (EICC)
, 31, 131, 133, 220
EMBARQ
, 85
Emotions
, 194–195, 197–198
Employee engagement
, 177
Employee health and well-being
, 148–149
Employee involvement programs
, 159, 160
Employees
, xxxiv
ages and stages, options from employer
, 44–47
groups, motivation to
, 112
important for stakeholder group
, 19
mid-stage
, 45
recognition
, 161
programs
, 112
as stakeholders
, 41–43
Employee volunteerism strategy
, 6
Employee volunteer programs
, 176
benefits of
, 179
during employee recruitment
, 179
related to corporate giving
, 179
for team-building and development
, 179
value of
, 176–180
Energy consumption
, 144
Energy, notion of
, 143–145
Environmental Protection Agency (EPA)
, 129, 144, 152
Environmental, Social, and Governance (ESG)
, xxiii, 34, 208
corporate and financial performance, relationship between
, xxvii
disclosures
, 206
expenditures
, xxv
issues
, 28, 33
reporting
, 206
trends
, 26
Environmental stewardship
, 106
Environmental sustainability
, 145
EPA. See Environmental Protection Agency (EPA)
EPEAT (standards for technology products)
, 130
ESG. See Environmental, Social, and Governance (ESG)
Ethical investors
, 33
EU Directive 2014/95
, 32
Face-to-face meetings
, 35
Factories, working practices in
, 125
Fear of missing out (FOMO)
, 192
FEDEX
, 85
Fink, Larry
, 49
Fleet management
, 151
Food sector in US, GMOs testing
, 28
Ford Motor Co.
, 5
Forestry Stewardship Group (FSG)
, 31
Friedman, Milton
, xxv–xxvi
Galbraith Star Model
, 100, 107
Gallup State of the Global Workplace study
, 176
General Motors
, 123
Generation Y
, 45
Generation Z
, 45
Genetically Modified Organisms (GMOs)
, 27–28, 31
Gifts, corporate
, 159
approach for strategic giving
, 165–166
“bad” gifts
, 161
business strategy
, 160–161
capacity to deliver
, 171
charitable foundation and
, 166–170
corporate and personal values, through workplace
, 164
corporate financial health and
, 172
corporate giving strategy
, 159, 162, 168–169
for developing strategic partnerships
, 170–173
donor advised fund (DAF)
, 167
driven by reciprocity
, 174–175
elements of
, 162
employee recognition
, 161
financial
, 161, 165, 171
focus of
, 170–171
grant request cycle
, 180
and job satisfaction
, 165
legacy relationships and
, 180–181
for motivation of employees
, 178
nonprofit board service
, 163–164
nonprofit organization
, 165
and portfolio management
, 175–176
to provide engagement opportunities
, 162
results achieved due to
, 172–173
societal impact of
, 165
strategic purpose of
, 175
to support charitable causes
, 174
technologies to drive engagement
, 164–165
trends in
, 162
tricks for deriving benefits
, 166
Global Reporting Initiative (GRI) framework
, 24, 113, 204–205, 211
Global supply chains
, 126
Goals and targets
baseline data, conversion of
, 147
context-based
, 147–148
science-based
, 147
Goldman Sachs
, 123
Google
, 123
Government influence on corporate practices
, 50–51
Greenhouse gas
, 130
impact of
, 152
protocol
, 144
reduction of
, 123, 147
Green products
, 48
Green teams
, 92
GRI G4
, 205
Hazardous waste, treatment of
, 146
High-performing employees, retention of
, 178
HR department and team
, xxxv, 65, 98, 211
Human capital flows
, 12
Human rights
abuses
, 124, 132
standards
, 129
Human trafficking
, 22, 132
ILO. See International Labor Organization (ILO)
Industry trade association
, 131
Influence, importance in corporate citizenship program
, 97–100
Innovation, cycle of
, 154–155
Institutional investors
, 33
Intel
, 20, 34
Intellectual capital
, 171
Intellectual property
, 12
Interfaith Center for Corporate Responsibility (ICCR)
, 35
International Integrated Reporting Committee (IIRC)
, 205
International Labor Organization (ILO)
, 129
International Union for Conservation of Nature (IUCN)
, 64
Investors
, 48–49, 208
engagement with target companies
, xxvi
ISO9000
, 24
ISO14000
, 24
ISO26000
, 24
Job satisfaction
, 165
Key business indicators
, 146
Key performance indicators (KPIs)
, 147
Kyoto Protocol
, 147
Leadership
, 155, 161
program for development of
, 175
LEED
, 150
Logic models
, 90
Management program, suppliers
, 126
Marketing
, 12, 154
cause
, 48
department
, 20
services
, 122
team
, 98
Marketplace
, xxxv, 19–20, 35, 69, 141, 162, 197
Marks & Spencer
, 131
Materiality matrix
, 60
McDonalds
, 4, 5, 40, 58, 138
Me-too approach
, 111
Microsoft
, 123
carbon emissions
, 144
carbon fee
, 144–145
carbon neutrality, goal of
, 144–145
skills-based volunteering program
, 190
Tech for Good program
, 189
two-way communication
, 189–190
Millennials
, 45
Mitchell, Ronald
, 55
Morrison, Denise
, xi, xiii, xvii, 107
Municipal treatment systems
, 145
Nestle
, 131
Net-zero emissions
, 123, 144
NGOs / nonprofit organization
, 51, 91, 165
Nike
, 20
Nitrogen oxides
, 146
Nonprofit board service
, 163–164
Occupational Safety and Health Administration (OSHA)
, 129
One-size-fits-all approach
, 41
On-the-job volunteering
, 177
Organizational learning
, 211
OSHA. See Occupational Safety and Health Administration (OSHA)
Outsourcing
, 126
Oxfam
, 129, 130
Packaging, sustainable
, 152–154
design
, 153
life-cycle assessments
, 153–154
materials for
, 153
recycling
, 153
Sustainable Packaging Coalition
, 154
Parking spaces
, 151
PepsiCo
, 123, 206
Performance regulations
, 22
Philanthropy
, xix, xxxi, 209
Portfolio management
, 175–176
Power of integration
, 210–212
Pre-competitive collabo-tition
, 31
Pre-tax income
, 177
Principles for Responsible Investment (PRI)
, 35
Private investors
, 33
Procter & Gamble
, 131
Procurement, in supply chain
, 137
Product development
, 154
Professional networks, importance in corporate citizenship program
, 97–100
Program development
, 86–87
Rana Plaza
, 50
Rental car operators
, 152
Reporting framework
external
, 202–207
integrated
, 207–208
leverage
, 208–210
Research and development
, 154
Resource-intensive industry
, 92
Resource stewardship councils
, 92
Responsible Care
, 133
Right strategy role in corporate citizenship
, 100–102
Risk
management
, 179
mitigation
, 123
RobecoSAM
, 209
SA8000
, 24
Science, technology, engineering, and mathematics (STEM) education
, 161, 166
Science-based goals
, 147
Securities and Exchange Commission (SEC)
, 76, 206, 207
Self-assessment strategy
, 24–25
Single-issue focused organizations
, 25
Skill development
, 178
for corporate citizenship
, 187
Slavery
, 22, 132
SmartWay
, 152
Smith, Katherine Valvoda
, xi, xxi
Smog
, 146
Social Accountability 8000 (SA 8000)
, 131
Social impact
, xx, xxiii, xxxiii, 176
Social Investment Forum (SIF), U.S.
, 35
Socially responsible investors (SRIs)
, 33, 209
Social media
, 122
Societal impact, of corporate giving
, 165
Speres of sustainability
, 52
SRIs. See Socially responsible investors (SRIs)
Stakeholders
, 39, 202
analysis of
, 42–43
challenges to work with
, 25–30
corporate citizenship program impact on
, 53
engagement
, 209
existence in hierarchy
, 39
groups
impact on business value
, 41
importance of
, 65
before issues
, 54–58
materiality matrix for issue management, analysis of
, 58–64
potential, steps to analyse
, 57
prioritization
, 54–57
strategies for customers expectations
, 40
types of
, xxxiii
Stakeholder salience
, 42–43
Stangis, Dave
, xix–xx, 106, 108–109
STEM. See Science, technology, engineering, and mathematics (STEM) education
Strategy(ies)
ability of company to execute
, 77
bases, coverage of
, 92–94
connecting with corporate citizenship
, 77
definition of
, 70
logic behind
, 90–92
methods to find own
, 76–77
mobilization of forces
, 70–71
of own company
, 73–75
recruitment of skilled workforce
, 78
risks and opportunities, dimensions of
, 76
roots of
, 70
systematic arrangement
, 201
Sulfur oxides
, 146
Suppliers
behavior of
, 134
codes of conduct
, 134
of company
, 49–50
performance of
, 134
responsibilities of
, 126–128
selection of
, 127
termination of
, 127
Supplier business reviews (SBRs)
, 127
Supplier management program, elements of
, 126–128
Supply chain
, 72, 121, 132, 141
child labor in
, 124
corporate citizenship within
, 136
in food industry
, 125
global
, 126
of global brands
, 126
management of
, 122
people involved in
, 136–138
resources for
environmental expectations
, 133
social expectations
, 132
risk associated with
, 125
from risk to reward
, 135–136
steps for mapping
, 124–128
Sustainability Accounting Standards Board (SASB)
, 208
Sustainability policy, factors influencing
, 123
Sustainable business strategy
, 143
energy use
, 143–144
waste, recycling of
, 145–146
water
, 145
Sustainable Development Goals (SDGs)
, xxviii, 23
Sustainable Packaging Coalition
, 154
Sweatshop labor
, 128
SWOT analysis
, 79, 84, 88
Team’s work, corporate citizenship strategy for
, 133–135
Tesla
, 28
Threat, mobilization against
, 88
3M
, 4
Toyota
, 28
Travel agents
, 151–152
UN. See United Nations (UN)
Unilever
, 131
United Nations (UN)
, 129
adopted GRI reporting standard
, 205
United Nations Environment Program’s Sustainable Building and Climate Initiative (SBCI)
, 63
United Nations Global Compact (UNGC)
, 63, 130
United States Department of Labor
, 129
UPS
, 123
U.S. Green Building Council
, 150
Values-based investors
, 25, 34, 35
Values-screened investors, advantage by working with
, 33–35
Volatile organic compounds (VOCs)
, 146
Wall Street
, 8
Walmart
, 20, 114–115, 123, 124, 206
Waste, recycling of
, 145–146
Water, need for
, 145
What’s in it for me (WIIFM)
, 105
Working practices, in factories
, 125
Work, presentation of
budgets
, 90
executive summary
, 88
short and long term objectives, listing of
, 89
situational analysis
, 88
strategic plan
, 89
World Business Council for Sustainable Development (WBCSD)
, 63, 144
World Resources Institute
, 144
Xi, Jinping
, 123
- Prelims
- Section 1: Laying the Foundation and Creating Your Basic Tools
- 1 Connecting Corporate Citizenship to Business Purpose
- 2 Creating Advantage in Your Marketplace
- 3 Of the People, for the People, by the People
- 4 Connecting Corporate Citizenship to Business Strategy
- 5 How to Set Up and Organize Your Corporate Citizenship Program
- Section II: Getting Results Across Your Business
- 6 The Importance of Your Supply Chain and Procurement Function
- 7 Creating a More Sustainable Operation
- 8 Defining and Managing Your Corporate Giving Program
- Section III: Pulling it all Together
- 9 If a Sustainably Harvested Tree Falls in the Forest and There Is No One There to Hear It … Getting Your Message Across
- 10 Building On Your Success
- List of Key Terms
- Corporate Citizenship Glossary
- References
- Index