Building employee engagement at Sensis
Abstract
Sensis’ people strategy was developed and introduced to support both a new brand and its customer and growth strategies. Here, George Elsey explains how the company engaged employees to drive improvements in customer service and employee retention, with tangible benefits in profitability and growth.
Keywords
Citation
Elsey, G. (2005), "Building employee engagement at Sensis", Strategic HR Review, Vol. 4 No. 2, pp. 16-19. https://doi.org/10.1108/14754390580000589
Publisher
:Emerald Group Publishing Limited
Copyright © 2005, Emerald Group Publishing Limited