Universalism vs. personalisation

Abstract

The move towards personalisation in health, as in other services, provides the opportunity to make a new and more humanising relationship between providers and the people they serve. Research by NHS Kensington and Chelsea indicates a direction in which commissioners of housing, health and social services could usefully go.

Citation

Molyneux, P. (2009), "Universalism vs. personalisation", Housing, Care and Support, Vol. 12 No. 4, pp. 31-35. https://doi.org/10.1108/14608790200900028