Effects of task and relationship conflicts on individual work behaviors

Abstract

Purpose

Although the negative consequences of conflict in work settings have long been recognized, it is only in recent years that researchers have examined its positive effects, and the majority of this research has been conducted at the group level. This paper aims to examine the positive effects of conflict on individual work behaviors by differentiating between task and relationship conflicts, as well as the moderating influence of two contextual variables.

Design/methodology/approach

A survey was conducted with 166 pairs of supervisors and subordinates in China.

Findings

Results supported the hypotheses that task conflict is positively related to both innovative behaviors and knowledge sharing behaviors while relationship conflict is negatively related to both individual‐directed organizational citizenship and knowledge sharing behaviors. Support for innovation and reward system for relationship‐building functioned as contextual factors to moderate the relationships between task and relationship conflicts and the workplace behaviors studied.

Originality/value

The hypotheses proposed and most of the findings are original.

Citation

Lu, L., Zhou, F. and Leung, K. (2011), "Effects of task and relationship conflicts on individual work behaviors", International Journal of Conflict Management, Vol. 22 No. 2, pp. 131-150. https://doi.org/10.1108/10444061111126675