Improving the hospitality sector: The role of HRM

Abstract

Purpose

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies.

Design/methodology/approach

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

Findings

Many major industries continue to feel the effect of the prevailing economic uncertainty. But tourism, hospitality and leisure is one sector showing signs of being able to buck this unwelcome trend. The number of international tourists is no longer falling and significant expansion is evident in China, India and other developing nations. Growth invariably heightens competition though and it's no different here. This situation applies to multinational organizations and smaller domestic companies alike. Regardless of size, operators must therefore meet existing and new challenges in order to succeed. In an industry like this, such a comprehensive set of demands places an organization's human resource management (HRM) firmly under the spotlight.

Practical implications

The paper provides strategic insights and practical thinking that have influenced some of the world's leading organizations.

Originality/value

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy‐to digest format.

Citation

(2012), "Improving the hospitality sector: The role of HRM", Human Resource Management International Digest, Vol. 20 No. 3, pp. 6-8. https://doi.org/10.1108/09670731211224294