Making change work: closing the change gap

Abstract

Purpose

To discover the important, practical factors that Make Change Work.

Design/methodology/approach

Global survey conducted through online and face‐to‐face interviews. Statistical analysis using correlation and cross tabulation.

Findings

Study identified four areas correlated with project success – real insights, solid methods, better skills, right investment. We call this the Change Diamond. Combined effectively, they make change work better.

Practical implications

Change practitioners can more effectively deploy their resources to deliver maximum change impact through targeted intervention. Change practitioners can focus on the Change Diamond facets to enable better change.

Originality/value

The largest study of its kind in the field of Change Management in the last decade.

Citation

Buckingham, M. and Seng, J. (2009), "Making change work: closing the change gap", Human Resource Management International Digest, Vol. 17 No. 3, pp. 11-15. https://doi.org/10.1108/09670730910953344