Raising awareness of the benefits of diversity at ING: Workshop combines role‐plays with company information and lawyer input

Abstract

Purpose

Explains how ING, the global financial‐services group, called in drama‐based training specialist Steps Drama to help it to raise awareness of the business benefits of diversity – and the possible legal implications of non‐inclusive behaviour – for all 1,000 staff in its UK wholesale‐banking operation.

Design/methodology/approach

Presents information on the training garnered from an interview with the human‐resource manager at ING UK.

Findings

Demonstrates that Steps designed a three‐hour workshop combining professional role‐plays with ING company information and employment law input. The result was an entertaining and memorable experience, which provided a foundation in diversity.

Practical implications

Demonstrates that while for many organizations, diversity is simply a means of complying with employment law and anti‐discriminatory practices, ING Group believes that diversity management and an inclusive culture can contribute to long‐term profitability as well.

Originality/value

Highlights the benefits of combining role‐plays with company information and lawyer input, to get employees of all grades interested in, and discussing, diversity issues.

Citation

Dawson, M. (2005), "Raising awareness of the benefits of diversity at ING: Workshop combines role‐plays with company information and lawyer input", Human Resource Management International Digest, Vol. 13 No. 2, pp. 20-21. https://doi.org/10.1108/09670730510586968