Multi‐unit management in the hospitality industry: a late twentieth century phenomenon
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 July 1999
Abstract
In the next millennium there will be more large firms in the hospitality industry, and these large firms will get larger. But despite the fact that we have had such chains for nearly 50 years, we know remarkably little about the operational management of chains. This article considers the importance of chain operations and reviews alternative theoretical perspectives on how such chains should be managed. It proposes a new model of multi‐unit management based around six key activities – integration, location, configuration, organisation, implementation and adaptation.
Keywords
Citation
Jones, P. (1999), "Multi‐unit management in the hospitality industry: a late twentieth century phenomenon", International Journal of Contemporary Hospitality Management, Vol. 11 No. 4, pp. 155-164. https://doi.org/10.1108/09596119910263540
Publisher
:MCB UP Ltd
Copyright © 1999, MCB UP Limited