Hospitality operating systems
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 1 September 1995
Abstract
Reconciles the traditional view of hospitality operations based on process analysis, with the more recent output‐based model, by identifying four levels of hospitality operations management. Process analysis is appropriate for understanding operating systems; and output analysis for operational management.
Keywords
Citation
Jones, P. and Lockwood, A. (1995), "Hospitality operating systems", International Journal of Contemporary Hospitality Management, Vol. 7 No. 5, pp. 17-20. https://doi.org/10.1108/09596119510090690
Publisher
:MCB UP Ltd
Copyright © 1995, MCB UP Limited