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Rediscovering Standards: Static and Dynamic Quality

Abby Day, John Peters

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 February 1994

685

Abstract

Obtaining BS 5750 is comparatively easy. It is much harder to identify the factors which contribute to quality. Defines quality in terms of “static quality” which constitutes basic standards, and dynamic quality which is what delights the customer. Suggests action learning as the way to achieve total quality.

Keywords

Citation

Day, A. and Peters, J. (1994), "Rediscovering Standards: Static and Dynamic Quality", International Journal of Contemporary Hospitality Management, Vol. 6 No. 1/2, pp. 81-84. https://doi.org/10.1108/09596119410052189

Publisher

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MCB UP Ltd

Copyright © 1994, MCB UP Limited

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