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Front‐office Staff Selection Techniques

International Journal of Contemporary Hospitality Management

ISSN: 0959-6119

Article publication date: 1 April 1993

1017

Abstract

Reports a study of selection techniques used for front‐office staff recruitment in hotels and motels in the state of Victoria, Australia. A survey of 172 establishments with more than 30 rooms indicated that the most frequently used techniques are interview, application forms and references. However, the smaller establishments did not use even these basic procedures to their full advantage. Recommends further studies to ascertain what attributes employers value most as selection criteria of front‐office staff.

Keywords

Citation

Waryszak, R.Z. and Bauer, T.G. (1993), "Front‐office Staff Selection Techniques", International Journal of Contemporary Hospitality Management, Vol. 5 No. 4. https://doi.org/10.1108/09596119310042082

Publisher

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MCB UP Ltd

Copyright © 1993, MCB UP Limited

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