The relationship between outsourcing and organizational performance: Is it myth or reality for the hotel sector?
International Journal of Contemporary Hospitality Management
ISSN: 0959-6119
Article publication date: 6 February 2009
Abstract
Purpose
The purpose of this study is to investigate empirically the impacts of outsourcing, and to examine the relationship between the outsourcing process and organizational performance in hotels.
Design/methodology/approach
Data for the study were obtained from 80 hotels in the city of Antalya in Turkey through questionnaires. A paired‐sample t test, and correlation and regression analyses were used to analyse the data.
Findings
The analyses provide strong support for the impacts of outsourcing on organizational performance. Cooperation with a vendor has led to significant improvement in organizational effectiveness, productivity, profitability, quality, continuous improvement, quality of work life, and social responsibility levels. Hotel managers think that organizational performance has increased after outsourcing.
Research limitations/implications
The most significant limitation of this study is the impact of outsourcing on organizational performance relying on perceived results rather than direct measures for measurable dimensions. In future research, financial metrics must be used to provide more objective evaluations of a hotel's outsourcing impact on the dimensions of profitability and productivity.
Practical implications
The results indicate that outsourcing is very important for organizational performance. Also, the effectiveness of the outsourcing process significantly affects organizational performance. If the outsourcing process is planned and implemented effectively, the required results can be achieved in terms of organizational performance.
Originality/value
Little has been found in the literature on the impact of outsourcing in hotels. This paper presents new data and empirical insights into the relationship between outsourcing and organizational performance in hotels in Turkey.
Keywords
Citation
Bolat, T. and Yılmaz, Ö. (2009), "The relationship between outsourcing and organizational performance: Is it myth or reality for the hotel sector?", International Journal of Contemporary Hospitality Management, Vol. 21 No. 1, pp. 7-23. https://doi.org/10.1108/09596110910930151
Publisher
:Emerald Group Publishing Limited
Copyright © 2009, Emerald Group Publishing Limited