The application of total quality management to software development

Abstract

Quality is an important issue for software development. Total quality management (TQM) has been suggested as a solution to software quality problems. The key elements of TQM as it has evolved over the last ten years are identified and examined in relation to software development. Discusses some of the adaptations to TQM needed to address the specific nature of software quality. Concludes that TQM can provide a framework to integrate many of the current approaches to software quality, resulting in technically correct systems which solve customers′ business problems.

Citation

Carroll, J. (1995), "The application of total quality management to software development", Information Technology & People, Vol. 8 No. 4, pp. 35-47. https://doi.org/10.1108/09593849510105227