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Developing integration through total quality supply chain management

Paul Levy, John Bessant, Bob Sang, Richard Lamming

Integrated Manufacturing Systems

ISSN: 0957-6061

Article publication date: 1 June 1995

1845

Abstract

Interest in the extension of quality management programmes into customer‐supplier relationships in manufacturing is increasing. The potential for joint quality improvement initiatives to yield mutual benefits is increasingly being recognized as a natural development of internal total quality programmes. Reports on research with eight suppliers into the telecommunications and electronics industries. Documents a number of findings in relation to a number of propositions for effective total quality partnerships. Concludes that such partnerships are essentially integrating mechanisms for the development of joint customer‐supplier total quality management. Progress towards such partnerships is currently limited among the sample of companies studied.

Keywords

Citation

Levy, P., Bessant, J., Sang, B. and Lamming, R. (1995), "Developing integration through total quality supply chain management", Integrated Manufacturing Systems, Vol. 6 No. 3, pp. 4-12. https://doi.org/10.1108/09576069510086080

Publisher

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MCB UP Ltd

Copyright © 1995, MCB UP Limited

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