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The return of online grocery shopping: a comparative analysis of Webvan and Tesco’s operational methods

Kelly Delaney-Klinger, Kenneth K. Boyer, Mark Frohlich

The TQM Magazine

ISSN: 0954-478X

Article publication date: 1 June 2003

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Citation

Delaney-Klinger, K., K. Boyer, K. and Frohlich, M. (2003), "The return of online grocery shopping: a comparative analysis of Webvan and Tesco’s operational methods", The TQM Magazine, Vol. 15 No. 3, pp. 187-196. https://doi.org/10.1108/09544780310469334

Publisher

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Emerald Group Publishing Limited

Copyright © 2003, Emerald Group Publishing Limited