Application of total quality management in education: retrospect and prospect

Abstract

Points out that recent discussion has centred on the application of total quality management (TQM) in education. Most writers appear inclined to suggest that TQM is a unique solution for effective school management. Nonetheless, TQM was initiated in the manufacturing sector and its successful application in the educational setting should only be justified with ample theoretical support and concrete evidence. Attempts to trace the literature that discusses the application of TQM in education. Also addresses the differences between industry and education. Aims to explore the relevance of employing TQM in education.

Citation

Kwan, P.Y.K. (1996), "Application of total quality management in education: retrospect and prospect", International Journal of Educational Management, Vol. 10 No. 5, pp. 25-35. https://doi.org/10.1108/09513549610146114