Conflict Resolution: An Overview for Classroom Managers

Abstract

In educational institutions, conflict is inevitable. Conflict resolution is needed when incompatible activities occur. Diametrically opposed views of conflict assume either that conflict is usually destructive or that conflict can be a basis for creative outcomes. The first view arises from societal notions of correct behaviour. The second is useful for classroom managers who take the role of mediator for the disputants. Describes three different dimensions of conflict followed by strategies specifically for mediation of each dimension. Active listening and persuasion tactics are applicable to all three dimensions, which are emotional vs intellectual, relationship vs task, and compromise vs win.

Citation

Newhouse, R.C. and Neely, M. (1993), "Conflict Resolution: An Overview for Classroom Managers", International Journal of Educational Management, Vol. 7 No. 3. https://doi.org/10.1108/09513549310039882