Strategy revitalization in academe: a balanced scorecard approach

Abstract

Purpose

The purpose of this paper is to present a unique version of the balanced scorecard developed and applied by the faculty of a university division.

Design/methodology/approach

The paper uses a case study approach and uses the experiences of the faculty of a business school to describe the process and benefits of developing a custom balanced scorecard.

Findings

The unique version of the scorecard revitalized the faculty and resulted in a process model of organizational change based on the balanced scorecard that can be used in many academic divisions.

Practical implications

This unique version of the scorecard helped to establish a program of continuous improvement and facilitated the formulation of strategic initiatives. The documentation provided in the scorecard supports requests for increased budgets and grant applications.

Originality/value

University and faculty administrators can use the model developed in this paper as a basis of a change program that can help design improvement programs, facilitate strategy development, and support funding requests.

Citation

McDevitt, R., Giapponi, C. and Solomon, N. (2008), "Strategy revitalization in academe: a balanced scorecard approach", International Journal of Educational Management, Vol. 22 No. 1, pp. 32-47. https://doi.org/10.1108/09513540810844549