Erratum

Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/EUM0000000006109. When citing the article, please cite: Cindy Claycomb, Charles L. Martin, (2001), “Building customer relationships: an inventory of service providersʼ objectives and practices”, Marketing Intelligence & Planning, Vol. 19 Iss: 6, pp. 385 - 39.

Citation

(2002), "Erratum", Journal of Services Marketing, Vol. 16 No. 7, pp. 615-635. https://doi.org/10.1108/08876040210447342