Retail Banks and Organisational Change: Evidence from the UK

Abstract

The article seeks to shed light on the effects of recent developments in financial services on the organisational structure and strategic planning process in banks and building societies. Evidence is used from a survey of the sector to assess the nature and relative importance of problems experienced by banks and building societies; and evidence is presented on developments in strategic planning techniques and the problems caused by the introduction of new products.

Citation

Ennew, C.T. and Wright, M. (1990), "Retail Banks and Organisational Change: Evidence from the UK", International Journal of Bank Marketing, Vol. 8 No. 1, pp. 4-9. https://doi.org/10.1108/02652329010001748