Principled leadership and business diplomacy: A practical, values‐based direction for management development

Abstract

This paper introduces the concept of business diplomacy as a way to implement values‐based, ethical leadership. Drawing on the Japanese concept of kyosei, business diplomats take responsibility for themselves and others and treat people with respect and kindness while they simultaneously attempt to be entrepreneurial, add business value, and make a profit. This paper reviews the strategies and tactics of business diplomacy and provides case examples of how to be diplomatic and ethical in difficult situations. The paper concludes with recommendations for how to establish an organizational culture based on business diplomacy.

Citation

London, M. (1999), "Principled leadership and business diplomacy: A practical, values‐based direction for management development", Journal of Management Development, Vol. 18 No. 2, pp. 170-192. https://doi.org/10.1108/02621719910257783