More “walk the talk”: Deming’s 14 points applied to contracting out
Abstract
This article applies Total Quality Management (TQM) concepts to the specific case of contracting out. Specifically, it applies quality expert E. Edwards Deming’s 14 points to the management of contracts by firms employing contractors. His points are generally held to be the “bedrock philosophy” on which any TQM effort must rest. By adapting these quality concepts and philosophies to contracting practices, processes and procedures, managers can develop Total Quality Contracting (TQC) approaches for their organizations.
Keywords
Citation
Phelps, S. (1998), "More “walk the talk”: Deming’s 14 points applied to contracting out", Journal of Management Development, Vol. 17 No. 6, pp. 463-473. https://doi.org/10.1108/02621719810227507
Publisher
:MCB UP Ltd
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