Aspects regarding the application of the quality principles in the university library
Abstract
Purpose
Providing a wealth of documents and appropriate information in support of the university curriculum and research syllabus represents the ultimate goal of all the efforts made by university libraries. The paper aims to study the quality of services as an indicator of quality improvement in the educational process.
Design/methodology/approach
The users should be permanently consulted and their satisfaction should be a permanent concern. The periodical evaluation of the services offered by the academic library, by means of questionnaires is done in order to monitor the difficulties encountered by users. The analysis of the strong and weak points of the services provided leads to improvements in the quality of service.
Findings
The paper reveals that assessment criteria, within the excellence models, provide a basis for the organization to compare its own performances against the performances of other similar organizations
Practical implications
Practical implications are a better use of the information resources.
Originality/value
The paper will help librarians to improve their library services by increasing quality and user satisfaction.
Keywords
Citation
Albu, C., Cristian, A. and Pistol, N. (2012), "Aspects regarding the application of the quality principles in the university library", Library Management, Vol. 33 No. 3, pp. 151-158. https://doi.org/10.1108/01435121211217081
Publisher
:Emerald Group Publishing Limited
Copyright © 2012, Emerald Group Publishing Limited