TQM and the Management of Labour

Abstract

Total Quality Management (TQM) looks like being one of the management fashions of the 1990s. In this respect the academic and prescriptive literature on TQM is reviewed. The factors which have encouraged organisations to introduce TQM are discussed and some of the implications for the management of labour outlined. It is suggested that TQM is consistent with a move towards human resource management.

Citation

Wilkinson, A., Allen, P. and Snape, E. (1991), "TQM and the Management of Labour", Employee Relations, Vol. 13 No. 1, pp. 24-31. https://doi.org/10.1108/01425459110002349