Revitalizing TQM efforts: a self‐reflective diagnosis based on the theory of constraints

Abstract

Product quality is merely a necessary condition for a firm to stay in the market. Yet most managers have not accepted this perceived reality. Highlights a self‐reflective diagnosis used to uncover the real contribution of TQM in achieving the firm’s global goal. Also introduces the theory of constraints as a powerful tool to guide decision processes that could bring the firm closer to its goal.

Citation

Simatupang, T.M., Hurley, S.F. and Evans, A.N. (1997), "Revitalizing TQM efforts: a self‐reflective diagnosis based on the theory of constraints", Management Decision, Vol. 35 No. 10, pp. 746-752. https://doi.org/10.1108/00251749710192066