Managing Change in an Operations System

Abstract

As manufacturers contemplate changing or modifying outmoded operations systems, management must be aware of the key role played by workers in achieving a successful implementation. These new system strategies, such as just‐in‐time (JIT) and manufacturing resource planning (MRP II), rely on an essential feature – total employee involvement. Management must understand the change process and how employee involvement is achieved through the establishment of the team concept and by supporting proper performance measures.

Citation

Ward, K. and Hillman Willis, T. (1990), "Managing Change in an Operations System", Management Decision, Vol. 28 No. 7. https://doi.org/10.1108/00251749010002504