Behavioral factors important for the successful implementation and use of performance management systems

Abstract

This paper examines the role behavioral factors play in the successful implementation and use of performance management systems that are based on critical success factors, key performance indicators and the balanced scorecard. Case study research was performed which identified 18 individual behavioral factors to be important. The research also showed that the use stage in a systems implementation project has to be performed well in order to assure a regularly used performance management system.

Citation

de Waal, A.A. (2003), "Behavioral factors important for the successful implementation and use of performance management systems", Management Decision, Vol. 41 No. 8, pp. 688-697. https://doi.org/10.1108/00251740310496206