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Article
Publication date: 20 December 2017

Zuopeng Xiao, James J. Wang and Qian Liu

The purpose of this paper is to examine the effects of final delivery solutions on e-shopping usage behaviour by modelling their interaction across residents living in different…

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Abstract

Purpose

The purpose of this paper is to examine the effects of final delivery solutions on e-shopping usage behaviour by modelling their interaction across residents living in different neighourhoods with availabilities of different facilities, including automated parcel stations (APSs), collection and delivery points (CDPs), and the direct-to-home delivery stations of parcel express firms (PEFs).

Design/methodology/approach

The study is based on a survey on e-shopping behaviour and delivery awareness. A mixed structural equation model is used to predict the interactions among availability of final delivery facilities (AFDF), level of satisfaction with delivery services and e-shopping usage after controlling individual socioeconomic attributes and retail environment.

Findings

Compared with AFDF, individual socioeconomic attributes are the most influential factors contributing to e-shopping spending and frequency. Improving AFDF has only a slight effect on e-shopping spending, while a larger impact on e-shopping frequency and perceived satisfaction to delivery services is observed. The quantity of PEF delivery stations has a relatively large influence on e-shopping usage but the effects of APSs and CDPs are not as strong as expected.

Research limitations/implications

The causality between final delivery solutions and e-shopping behaviour can be further tested by using social experiments or longitudinal data.

Practical implications

All findings will help business and public policy decision makers to derive a balanced and effective deployment of final delivery solutions, which is also referential for other emerging markets similar to China.

Originality/value

This study theoretically contributes to the international literature by examining the heterogeneous effects of final delivery solutions on different aspects of e-shopping engagement.

Details

International Journal of Retail & Distribution Management, vol. 46 no. 1
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 1 February 2023

Zhongju Liao, Chao Huang, Yubing Yu, Shufeng (Simon) Xiao, Justin Zuopeng Zhang, Abhishek Behl, Vijay Pereira and Alessio Ishizaka

This study aims to investigate the causal relationships within an experimental culture of improvisation capability and firm performance, following the logic of…

584

Abstract

Purpose

This study aims to investigate the causal relationships within an experimental culture of improvisation capability and firm performance, following the logic of “culture-capability-performance” and building on informal institution theory and dynamic capability theory.

Design/methodology/approach

Data was mainly collected via on-site questionnaires from firm managers, and 196 valid questionnaires were analyzed using structural equation modeling to test the relationship among experimental culture, improvisation capability and firms’ performance.

Findings

Trust and support had a positive impact on firm spontaneity, while the effect of action promotion and error tolerance was not significant. Action promotion, trust and support demonstrate substantial positive effects on the creativity of a firm. Both dimensions of improvisation capability positively and significantly influence a firm’s performance.

Research limitations/implications

The research respondents were firm managers. Cross-sectional data were used to analyze the model, which may cause common method variance. The research context was limited to China, and the generalizability of the results needs to be considered.

Practical implications

Firms can cultivate a culture of trust and support to enhance their spontaneity and improvisation capability. They can encourage cross-departmental communication, empower employees with autonomy in decision-making, provide appropriate resource support for employees’ decisions and use praise and reward incentives to spur further innovation achievements.

Originality/value

This study addresses the gaps in a firm’s improvisation capability within a Chinese market context by theoretically and empirically examining the role of experimental culture and assessing the relationship among each of the dimensions of improvisation capability in relation to firm performance identified in this study.

Details

Journal of Knowledge Management, vol. 27 no. 10
Type: Research Article
ISSN: 1367-3270

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Article
Publication date: 28 August 2023

Huosong Xia, Qian Zhang, Justin Zuopeng Zhang and Leven J. Zheng

This paper aims to investigate investors' willingness to use robo-advisors from customers' perspectives and analyzes the factors that drive them to use robo-advisors, including…

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Abstract

Purpose

This paper aims to investigate investors' willingness to use robo-advisors from customers' perspectives and analyzes the factors that drive them to use robo-advisors, including perceived usefulness and emotional response.

Design/methodology/approach

The authors extend the Cognition-Affect-Conation (CAC) framework to the behavioral domain of robo-advisor users on financial technology platforms and conduct an empirical study based on 248 valid questionnaires.

Findings

The authors find two types of factors driving the willingness to use robo-advisors: perceived usefulness, trust and perceived risk as external driving forces and investor sentiment as an internal driving force. Trust has a significant positive effect on willingness to use, and arousal in emotional response plays a mediating role between perceived usefulness and willingness to use.

Originality/value

This research provides valuable insights for financial institutions to engage in robo-advisor innovation from customers' perspectives.

Details

Industrial Management & Data Systems, vol. 123 no. 11
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 2 June 2023

Yulong (David) Liu, Henry F. L. Chung, Zuopeng (Justin) Zhang and Mian Wu

This research aims to explore the dark side of mobile applications by investigating the role of apps' technicality and app security in the mechanism of user satisfaction, app…

643

Abstract

Purpose

This research aims to explore the dark side of mobile applications by investigating the role of apps' technicality and app security in the mechanism of user satisfaction, app intention and customers' continuance tendency to make in-app purchases.

Design/methodology/approach

Drawing on attitude-behavior-context (ABC) theory, the study proposed a conceptual framework and examined the framework using a structural equation modeling (SEM) approach based on data collected from app users from New Zealand.

Findings

The results reveal the correlation between user satisfaction and in-app purchase with a mediator of app continuance intention (ACI). In particular, the results show that app technicality (AT) has a positive correlation with user satisfaction as an antecedent. App security and hedonic value are positively correlated with user satisfaction.

Originality/value

The research has three critical research implications. First, this research advances the understanding of the dark side of mobile apps by showing how app security influences customers' in-app purchases. Secondly, this study reveals and offers empirical evidence for the mechanism between app security and user satisfaction. Finally, the study provides empirical evidence of AT as a distal antecedent for in-app purchases.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 35 no. 12
Type: Research Article
ISSN: 1355-5855

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Article
Publication date: 31 August 2021

Lixin Liu, Justin Zuopeng Zhang, Wu He and Wenzhuo Li

Risks resulted from asymmetric information have become crucial barriers for commercial banks to implement supply chain finance (SCF) – mainly the inventory pledge financing (IPF)…

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Abstract

Purpose

Risks resulted from asymmetric information have become crucial barriers for commercial banks to implement supply chain finance (SCF) – mainly the inventory pledge financing (IPF). At the same time, online financial service providers (OFSPs) are emerging as strong competitors in the SCF market. As a result, commercial banks need to update their traditional SCF business models and alleviate their over-dependence on OFSPs.

Design/methodology/approach

The authors employ a multi-case-study method to investigate how the Internet of things (IoT) and blockchain technologies can be jointly leveraged to mitigate SCF risks. In-depth interviews were conducted to depict the business models and their novel ecosystem to reinforce traditional banks' ability in SCF services.

Findings

From the perspective of information asymmetry, the authors categorize IPF risks into three groups based on the principal-agent theory: collateral, warehousing and liquidity risk. The findings suggest that IoT can primarily improve traditional banks' information acquisition ability, and blockchain can facilitate credible information transformation, enabling banks to acquire knowledge from collaterals. Besides, the e-platform in the new architecture increases banks' involvement in the supply chain and builds a fair network to curtail warehousing risks. The employment of smart contracts and collaborative mechanism ensure process and outcome control in mitigating liquidity risks.

Originality/value

The research contributes to the literature by confirming the role of emerging technologies in reducing information asymmetry risks. Besides, the findings provide valuable insights for practitioners to promote effective practices and approaches in IPF.

Details

Journal of Enterprise Information Management, vol. 34 no. 5
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 3 February 2020

Huosong Xia, Yuting Meng, Wuyue An, Zixuan Chen and Zuopeng Zhang

Excavating valuable outlier information of gray privacy products, the purpose of this study takes the online reviews of women’s underwear as an example, explores the outlier…

189

Abstract

Purpose

Excavating valuable outlier information of gray privacy products, the purpose of this study takes the online reviews of women’s underwear as an example, explores the outlier characteristics of online commentary data, and analyzes the online consumer behavior of consumers’ gray privacy products.

Design/methodology/approach

This research adopts the social network analysis method to analyze online reviews. Based on the online reviews collected from women’s underwear flagship store Victoria’s Secret at Tmall, this study performs word segmentation and word frequency analysis. Using the fuzzy query method, the research builds the corresponding co-word matrix and conducts co-occurrence analysis to summarize the factors affecting consumers’ purchase behavior of female underwear.

Findings

Establishing a formal framework of gray privacy products, this paper confirms the commonalities among consumers with respect to their perceptions of gray privacy products, shows that consumers have high privacy concerns about the disclosure or secondary use of personal private information when shopping gray privacy products, and demonstrates the big difference between online reviews of gray privacy products and their consumer descriptions.

Originality/value

The research lays a solid foundation for future research in gray privacy products. The factors identified in this study provide a practical reference for the continuous improvement of gray privacy products and services.

Details

Information Discovery and Delivery, vol. 48 no. 2
Type: Research Article
ISSN: 2398-6247

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Article
Publication date: 15 January 2025

Xianglu Hua, Lingyu Hu, Reham Eltantawy, Liangqing Zhang, Bin Wang, Yifan Tian and Justin Zuopeng Zhang

Achieving sustainability and sustainable performance has emerged as a critical area of focus for both academic research and practice. However, this pursuit faces challenges…

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Abstract

Purpose

Achieving sustainability and sustainable performance has emerged as a critical area of focus for both academic research and practice. However, this pursuit faces challenges, particularly concerning the inadequacy of supply chain information. To address this issue, our study employs the organizational information processing theory to explore how adopting blockchain technology enables firms to learn from and collaborate with their supply chain partners, ultimately facilitating their sustainable performance even in the presence of organizational inertia.

Design/methodology/approach

Underpinned by the organizational information processing theory and drawing data from 220 manufacturing firms in China, we use structural equation modeling to test our conceptual model.

Findings

Our results demonstrate that blockchain technology adoption can significantly enhance sustainable performance. Furthermore, supply chain learning acts as a mediator between blockchain technology adoption and sustainable performance, while organizational inertia plays a negative moderating role between blockchain technology adoption and supply chain learning.

Originality/value

These findings extend the existing literature on blockchain technology adoption and supply chain management, offering novel insights into the pivotal role of blockchain in fostering supply chain learning and achieving sustainable performance. Our study provides valuable practical implications for managers seeking to leverage blockchain technology to enhance sustainability and facilitate organizational learning.

Details

Industrial Management & Data Systems, vol. 125 no. 2
Type: Research Article
ISSN: 0263-5577

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Article
Publication date: 30 April 2024

Leven J. Zheng, Nazrul Islam, Justin Zuopeng Zhang, Huan Wang and Kai Ming Alan Au

This study seeks to explore the intricate relationship among supply chain transparency, digitalization and idiosyncratic risk, with a specific focus on newly public firms. The…

685

Abstract

Purpose

This study seeks to explore the intricate relationship among supply chain transparency, digitalization and idiosyncratic risk, with a specific focus on newly public firms. The objective is to determine whether supply chain transparency effectively mitigates idiosyncratic risk within this context and to understand the potential impact of digitalization on this dynamic interplay.

Design/methodology/approach

The study utilizes data from Initial Public Offerings (IPOs) on China’s Growth Enterprise Board (ChiNext) over the last five years, sourced from the CSMAR database and firms’ annual reports. The research covers the period from 2009 to 2021, observing each firm for five years post-IPO. The final sample comprises 2,645 observations from 529 firms. The analysis employs the Hausman test, considering the panel-data structure of the sample and favoring fixed effects over random effects. Additionally, it applies the high-dimensional fixed effects (HDFE) estimator to address unobserved heterogeneity.

Findings

The analysis initially uncovered an inverted U-shaped relationship between supply chain transparency and idiosyncratic risk, indicating a delicate equilibrium where detrimental effects diminish and beneficial effects accelerate with increased transparency. Moreover, this inverted U-shaped relationship was notably more pronounced in newly public firms with a heightened level of firm digitalization. This observation implies that firm digitalization amplifies the impact of transparency on a firm’s idiosyncratic risk.

Originality/value

This study distinguishes itself by providing distinctive insights into supply chain transparency and idiosyncratic risk. Initially, we introduce and substantiate an inverted U-shaped correlation between supply chain transparency and idiosyncratic risk, challenging the conventional linear perspective. Secondly, we pioneer the connection between supply chain transparency and idiosyncratic risk, especially for newly public firms, thereby enhancing comprehension of financial implications. Lastly, we pinpoint crucial digital conditions that influence the relationship between supply chain transparency and idiosyncratic risk management, offering a nuanced perspective on the role of technology in risk management.

Details

International Journal of Operations & Production Management, vol. 44 no. 9
Type: Research Article
ISSN: 0144-3577

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Article
Publication date: 9 August 2022

Jie Zhou, Lingyu Hu, Yubing Yu, Justin Zuopeng Zhang and Leven J. Zheng

Building supply chain resilience is increasingly recognized as an effective strategy to deal with supply chain challenges, risks and disruptions. Nevertheless, it remains unclear…

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Abstract

Purpose

Building supply chain resilience is increasingly recognized as an effective strategy to deal with supply chain challenges, risks and disruptions. Nevertheless, it remains unclear how to build supply chain resilience and whether supply chain resilience could achieve a competitive advantage.

Design/methodology/approach

By analyzing the data collected from 216 firms in China, the current study empirically examines how information technology (IT) capability and supply chain collaboration affect different forms of supply chain resilience (external resilience and internal resilience) and examines the performance implications of these two forms of supply chain resilience.

Findings

Results show that IT capability is positively related to external resilience, whereas supply chain collaboration is positively related to internal resilience. The combination of IT capability and supply chain collaboration is positively related to external resilience. In addition, internal resilience is positively related to firm performance.

Research limitations/implications

This study used only cross-sectional data from China for hypothesis testing. Future studies could utilise longitudinal data and research other countries/regions.

Practical implications

The findings systematically assess how IT capability and supply chain collaboration contribute to supply chain resilience and firm performance. The results provide a benchmark of supply chain resilience improvement that can be expected from IT capability and supply chain collaboration.

Originality/value

The study findings advance the understanding of supply chain resilience and provide practical implications for supply chain managers.

Details

Journal of Enterprise Information Management, vol. 37 no. 2
Type: Research Article
ISSN: 1741-0398

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Article
Publication date: 4 September 2020

Yi Liu, Wei Wang and Zuopeng (Justin) Zhang

To better understand the role of industrial big data in promoting digital transformation, the authors propose a theoretical framework of industrial big-data-based affordance in…

1901

Abstract

Purpose

To better understand the role of industrial big data in promoting digital transformation, the authors propose a theoretical framework of industrial big-data-based affordance in the form of an illustrative metaphor – what the authors call the “organizational drivetrain.”

Design/methodology/approach

This study investigates the effective use of industrial big data in the process of digital transformation based on the technology affordance–actualization theoretical lens. A software platform and services provider with more than 4,000 industrial enterprise clients in China was selected as the case study object for analyzing the digital affordance and actualization driven by industrial big data.

Findings

Drawing on a revelatory case study, the authors identify three affordances of industrial big data in the organization, namely developing data-driven customized projects, provisioning equipment-data-driven life cycle services, establishing data-based trust and determining affordance actualization actions driven by technology and market. In addition, the authors reveal the underlying drivetrain mechanisms to advance industrial big data affordance and actualization: stabilizing, enriching and pioneering.

Originality/value

This study builds a drivetrain model on digital transformation by industrial big data affordance actualization. The authors also provide practical implications that can help practitioners to implement digital transformation effectively and extract value from their investment.

Details

Management Decision, vol. 60 no. 2
Type: Research Article
ISSN: 0025-1747

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