Zulkipli Ghazali, M. Ridhuan Tony Lim and Abu Bakar Sedek A. Jamak
The purpose of this paper is to analyze issues pertaining to maintenance performance and to develop a framework that addresses challenges of maintenance management of an…
Abstract
Purpose
The purpose of this paper is to analyze issues pertaining to maintenance performance and to develop a framework that addresses challenges of maintenance management of an international lube blending plant in Malaysia. This study capitalizes on the contribution of selected maintenance department stakeholders from within the plant to develop “tailor-made” intervention strategies for maintenance performance improvement.
Design/methodology/approach
The study employed two focus group workshops to ascertain issues facing the maintenance department and identify intervention strategies. The final phase of the study employed fuzzy Delphi method (FDM) to prioritize and rank the intervention strategies for performance improvement.
Findings
The first focus group workshop identified 106 issues which could be classified under aspects of spare parts (n=8), equipment (n=14), communication (n=12), non-technical resource (n=8), health, safety and environment (n=4), technical skills and recruitment (n=27), and handling and procedures (n=33). Based on these findings, the second focus group revealed 28 significant performance initiatives to improve the issues identified for maintenance performance improvement. Through the FDM, 18 performance initiatives were ranked and prioritized. Performance improvement through leadership category leads the overall initiatives followed by equipment maintenance management, talent management, work environment and vendor management.
Research limitations/implications
Interesting implications for maintenance management theory would be realized if future research were able to demonstrate that certain aspects or dimensions were related to high performing plant maintenance, and not with low performing ones. Apparently, the present study is not able to provide this clue because it is merely a case study of a single company.
Practical implications
As ILBP attempts to implement maintenance performance improvement, it is pertinent for the management to understand the relevant performance issues and concerns. The appropriate enablers have been identified and must be initiated to chart the strategic role of their maintenance organization.
Social implications
This study contributes toward further understanding of the maintenance performance management. It has demonstrated the need of organizations to make infrastructural investments such as quality leadership, employee training and empowerment, to name a few, to strategically enhance their maintenance capabilities.
Originality/value
This study uses the FDM for the decision-making process of improving plant maintenance performance. It adds value to the body of knowledge of plant operation management.
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Amjad Shamim, Zulkipli Ghazali and Pia A. Albinsson
The purpose of this research is to develop a scale for measuring customer value co-creation attitude (CVCCA).
Abstract
Purpose
The purpose of this research is to develop a scale for measuring customer value co-creation attitude (CVCCA).
Design/methodology/approach
Scale development procedures are used for item generation, item purification and validation. Two studies are conducted. In Study 1, exploratory and confirmatory factor analysis is used to generate and confirm the factorial structure of the CVCCA construct. Study 2 validates the scale on a large field sample.
Findings
The study develops a new scale for measuring CVCCA. Results suggest that CVCCA is a higher-order construct comprising three dimensions: interaction attitude, knowledge sharing attitude and responsive attitude. Additionally, experiential value significantly predicts CVCCA, which subsequently leads to customer value co-creation behaviour confirming nomological validity of the scale.
Research limitations/implications
The CVCCA scale should be of interest for researchers in exploring factors and outcomes of CVCCA. The scale is useful to managers who are interested in measuring their customers’ co-creation of value attitude and their willingness to engage in value co-creation behaviour.
Originality/value
This is the first scale using the service logic of marketing lens. The scale is found to be a valid and reliable tool to measure customer attitude to engage in value co-creation.
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Amjad Shamim, Zulkipli Ghazali and Pia A. Albinsson
The purpose of this paper is to investigate the influence of corporate brand experience (CBE) on customer value co-creation attitude and behaviour (CVCCA and CVCCB). By…
Abstract
Purpose
The purpose of this paper is to investigate the influence of corporate brand experience (CBE) on customer value co-creation attitude and behaviour (CVCCA and CVCCB). By integrating congruity theory with the theory of reasoned action, the study proposes an integrated model for developing CVCCB in a retailing context.
Design/methodology/approach
Structural Equation Modelling, using AMOS software was conducted using a sample of 711 respondents from four hypermarkets located in five Malaysian states.
Findings
The research findings indicate that CBE plays a significant role for developing customer attitude and behaviour of value co-creation activities. Results show that CBE has a strong positive influence on CVCCA and subjective norms (SN) which further lead to CVCCB. SN were found to be a partial mediator between CBE and CVCCA. CVCCA was found to be a partial mediator between SN and CVCCB. Full mediation of CVCCA and SN between CBE and CVCCB is confirmed.
Originality/value
The research contributes to value co-creation literature by proposing an integrated model for developing CVCCB in retailing. This research opens avenues for future research to consider the importance of brand experiences in value co-creation practices.
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Muhammad Zahid and Zulkipli Ghazali
The purpose of this paper is to examine the implementation of corporate sustainability (CS) practice by Malaysian Real Estate Investment Trusts (REITs) and property listed…
Abstract
Purpose
The purpose of this paper is to examine the implementation of corporate sustainability (CS) practice by Malaysian Real Estate Investment Trusts (REITs) and property listed companies, following the three dimensional (economic, environmental, and social) framework of CS.
Design/methodology/approach
A quantitative content analysis procedure was undertaken using 113 reports, including 23 REITs and 90 property companies. For the data collection company websites, annual reports, corporate social responsibility (CSR), and sustainability reports were employed. The global reporting initiative (GRI), reporting framework was used for data collection and recording. The content analysis examined the level of disclosures for three dimensions of sustainability, namely economic, social and environmental.
Findings
The content analysis indicates that the majority of companies among the sample have their social responsibility and sustainability strategies for the satisfaction of stakeholders and legitimizing firm practices. However, there are variations in their approaches and reporting processes. Among the three dimensions, environmental disclosures are on its least and social dimension has priority in the level of disclosures. Though the overall reporting is low, but having upward trends over time.
Research limitations/implications
This study has a limitation that it investigates the level of CS practices in REITs and property companies among Malaysian listed companies. The findings of the study are helpful for the government of Malaysia, practitioners, academia, researchers, banks, Bursa Malaysia, security commission and CEO’s of the listed companies to improve their organizational practices and reporting quality of CS.
Originality/value
There has been limited literature on CS practices among Malaysian REITs and property industry. The previous studies have only focused top companies or a single dimension of CS, while this study addressing all the three dimensions of sustainability. This is the first study addressing all the three dimensions (economic, environmental, and social) of CS after the 10th Malaysian Plan (2010-2015). The study using a large sample of REITs and property companies during 2011-2013. The study will significantly add value to CS practices in emerging economies like Malaysia.
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Hamdy Abdullah, Fahru Azwa Mohd Zain, Hafizan Juahir, Hazrin Izwan Che Haron, Azimah Ismail, Talat Islam and Sheikh Ahmad Faiz Sheikh Ahmad Tajuddin
This study aims to construct comprehensive index of Tahfiz empowerment taking into account various factors such as social, intellectual, physical and religious, as well as…
Abstract
Purpose
This study aims to construct comprehensive index of Tahfiz empowerment taking into account various factors such as social, intellectual, physical and religious, as well as economical. According to Maqasid Shariah, Malaysia has to establish a Tahfiz Empowerment Index (TEI) for the implementation of National Tahfiz Education Policy (NTEP) to ensure that Tahfiz institutions assist students’ development in a productive and meaningful way consistent with Islamic values and national educational objectives.
Design/methodology/approach
This study proposes the TEI using Maqasid Shariah to offer an organized framework for evaluating and improving the quality and social relevance of Tahfiz institutions. The TEI weaves the five fundamental aims of Maqasid Shariah – preserving religion, protecting life, fostering intellect, preserving lineage and ensuring economic sustainability – into measurable indicators. Comprehensive review of the literature supports the TEI and its using experts, and the TEI assigns equal weightage to each dimension and has provisions to address biases.
Findings
The TEI consists of five fundamental aspects: preservation of religion, life, intellect, lineage and economic sustainability. The results imply that systematic way of evaluating and enhancing performance of Tahfiz institution is crucial as the study proves the institution’s importance in the development of its students.
Research limitations/implications
The TEI provides a systematic framework to be used in future empirical research that searches for the operation of Tahfiz institutions and their outcome. Moreover, it serves as a theoretical basis for further research on Islamic education and its alignment with Maqasid Shariah. It also propounds a holistic and inclusive approach encompassing improvement in educational possibilities.
Practical implications
The TEI has useful managerial and policy implications for the improvement of Tahfiz institutions. It can be used as a benchmark whenever the policymaker is in doubt about the quality, safety and equitable distribution of resources in education to achieve Malaysia’s NTEP objectives. The TEI also provides practical, tangible performance indicators for evaluation and benchmarking, resource allocation and strategy planning. It integrates Maqasid Shariah principles, focusing on areas like spiritual and intellectual development, economic sustainability and community engagement.
Social implications
The TEI as part of Sustainable Development Goals 2030 contributes to social benefits: integrating the principles of Islamic education and human dignity and social welfare. It erases the existing gaps by providing the necessary means through such practices as offering vocational training to underprivileged students, contributes to social responsibility by enhancing mental health and encouraging services to the community, and ultimately improves community involvement through volunteerism and collaborations. Also, TEI directs the distribution of funds toward programs that should benefit underprivileged learners, thus maintain sustainable fund allocation as well as promoting social responsibility as per NTEP objectives.
Originality/value
This study presents a novel index grounded on Maqasid Shariah which is useful for assessing and improving the Tahfiz institutions. It gives a definite and systematic method of evaluating these institutions’ degrees of empowerments to meet all the diverse roles they play in the society.