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Article
Publication date: 8 November 2011

Zorlu Senyucel and Stephen Phillpott

The purpose of this paper is to examine the effects of the recent introduction of equality and diversity initiatives to the workplace in the UK public sector. It provides an…

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Abstract

Purpose

The purpose of this paper is to examine the effects of the recent introduction of equality and diversity initiatives to the workplace in the UK public sector. It provides an overview of the changing work patterns through the experiences of lesbian, gay and bisexual (LGB) employees in UK local councils.

Design/methodology/approach

A case study has been conducted into the perceptions of managers and staff around council's approach and its impact on equality and diversity issues through a quantitative survey and a set of semi‐structured qualitative interviews. A framework of equality and diversity is constructed to create much needed linkages between the organisation's policies, processes and culture.

Findings

The study has revealed that despite a lack of promotion of the equalities framework, the “hard” notion of equality and diversity is understood and embedded in many parts of the organisation. However, there is little evidence that councils are perceived to have a clear organisational equality and diversity strategy, and there is little activity intended to encourage active discussion around the issue of sexual orientation, inhibiting the development of “soft” knowledge and of confidence in managing day‐to‐day issues of sexual orientation.

Originality/value

The paper illuminates the effectiveness of equality and diversity management strategies focusing on sexual orientation in UK local councils. The findings should be of value to policy makers who need to understand the needs of a diverse workforce in order to plan new ways of managing equality and diversity.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 30 no. 8
Type: Research Article
ISSN: 2040-7149

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Article
Publication date: 1 June 2007

Zorlu Senyucel

The purpose of this research is to consider empirical perspectives relative to e‐government agenda, highlighting the critical need for understanding mutual relationships between…

820

Abstract

Purpose

The purpose of this research is to consider empirical perspectives relative to e‐government agenda, highlighting the critical need for understanding mutual relationships between the information systems (IS) function providers (supplier of IS services) and IS function users (service departments) in UK local authorities.

Design/methodology/approach

The empirical research was guided by an extensive literature search and consisted of ten randomly‐selected case studies from the sampling frame of UK local authorities. Semi‐structured interviews were carried out with ten head of IS, ten IS project managers and with ten designated e‐government managers. Interview findings were triangulated with data collected from document analysis carried out at each site. Documents included Society of Information Technology Management reports, government reports such as UK Online, ODPM, DETR, Cabinet Office reports and various other financial reports. The overall structure for each interview was provided by a standard case study protocol derived from the “active agents” framework.

Findings

Provides information about local authorities, highlighting the changing relationship between users and providers of information services in delivering e‐government. Introduces the “active agents” framework as a tool to operationalise structuration theory.

Research limitations/implications

A useful research for policy makers and researchers that are interested in the changing patterns of public service delivery and provider‐user relations in IS.

Originality/value

The paper offers “active agents” framework, based on structuration theory, as a powerful tool for interpreting changing relations between users and providers of the IS function in local authorities.

Details

Transforming Government: People, Process and Policy, vol. 1 no. 2
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 14 November 2008

Zorlu Senyucel

The purpose of this paper is to highlight the importance of understanding the mutually constitutive relationships between the provider (suppliers of information communication…

1257

Abstract

Purpose

The purpose of this paper is to highlight the importance of understanding the mutually constitutive relationships between the provider (suppliers of information communication technologies (ICTs)) and user (service departments of ICTs) groups in UK local authorities in order to see the changing work patterns of public sector employees during the modernization process.

Design/methodology/approach

The paper reviews the literature on the use of the ICTs in local authorities, as well as related literature on user‐provider relationship. Empirical research is gathered from a survey of 22 UK local authorities and five in‐depth case studies.

Findings

The framework shows how the use of ICTs changes the way public sector employee's work, especially when dealing with the Modernization Agenda. The framework highlights that the use of technology alters the roles of user and provider groups, in particular, their sanctioning behaviour, use of resources and barriers they face in their work routines.

Practical implications

The findings should be of value to policy makers who need to understand the changing work patterns in local authorities in order to plan new ways of public service delivery.

Originality/value

The paper illuminates the impact of the use of ICTs on the way different groups of employees work and interact with each other everyday during the time of public sector reform in UK local authorities.

Details

Information Technology & People, vol. 21 no. 4
Type: Research Article
ISSN: 0959-3845

Keywords

Available. Content available
Article
Publication date: 1 June 2007

Tony Elliman

415

Abstract

Details

Transforming Government: People, Process and Policy, vol. 1 no. 2
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 8 November 2011

Fiona Colgan and Aidan McKearney

This editorial introduces the papers within the special issue and outlines their contribution to the emerging and evolving study of sexuality and sexual orientation in…

1466

Abstract

Purpose

This editorial introduces the papers within the special issue and outlines their contribution to the emerging and evolving study of sexuality and sexual orientation in organisation and management studies.

Design/methodology/approach

A review of some key themes within the literature on sexuality and sexual orientation is provided prior to drawing out key points within the submitted papers and considering how they contribute to this literature.

Findings

These six papers make an important contribution to the fast‐changing and evolving study of sexuality and sexual orientation in organisations and the development and implementation of equality and diversity policy and practice.

Originality/value

The editorial refers to papers presented at the Equality Diversity and Inclusion Conference held in Istanbul, July 2009, which included a stream entitled: “Spirals of silence? Tackling the ‘invisibility’ of the sexual orientation strand and sexuality in academic research and in organisation equality and diversity policy and practice” which can lead to reflections on the processes of voice and silence as these pertain to the discussion of sexuality and sexual orientation issues in academic organisations and at academic and practitioner conferences.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 30 no. 8
Type: Research Article
ISSN: 2040-7149

Keywords

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