To analyse the lessons learned from the Electronic Document and Records Management (EDRM) project at the Public Record Office of Northern Ireland to inform other practitioners.
Abstract
Purpose
To analyse the lessons learned from the Electronic Document and Records Management (EDRM) project at the Public Record Office of Northern Ireland to inform other practitioners.
Design/methodology/approach
Using PRINCE II project methodology the EDRM project objectives were to re‐introduce best practice records management following ISO 15489 as the standard, implement software that met the 2002 functional requirements devised by The National Archives UK and provide a detailed lessons‐learned report to inform the wider roll‐out to 18,000 users in the Northern Ireland Civil Service.
Findings
Develops practical lessons learned and highlights key issues and risks with a project of this nature and identifies some of the initial business benefits that can be achieved.
Research limitations/implications
The Public Record Office of Northern Ireland was a relatively small organisational project and, due to the remit of the agency senior management support, which is critical, was somewhat easier to obtain.
Practical implications
This paper is a useful case study investigation of a project management approach to the introduction of EDRM within an organisation using ISO 15489 as a tool.
Originality/value
This paper reflects practical lessons learned from a successful implementation of EDRM and will help other professionals who are considering or already introducing EDRM in their own organisations.
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Zoe Scott, Kelly Wooster, Roger Few, Anne Thomson and Marcela Tarazona
– The purpose of this paper is to focus on improving the monitoring and evaluation of DRM capacity development initiatives.
Abstract
Purpose
The purpose of this paper is to focus on improving the monitoring and evaluation of DRM capacity development initiatives.
Design/methodology/approach
The paper first explores the complexities and challenges presented in the literature, before using empirical data from a research project in six countries (Ethiopia, Pakistan, Myanmar, Philippines, Haiti and Mozambique) to discuss current approaches to M & E of DRM capacity strengthening interventions.
Findings
This is generally an area of technical weakness in the initiatives studied, with poor understanding of terminology, little attention to outcomes or impact and few independent evaluations. The need for greater inclusion of participants in M & E processes is identified and one programme from the fieldwork in Mozambique is presented as a case study example.
Originality/value
The paper ends by presenting a unique M & E framework developed for use by DRM programmes to track the outcomes of their interventions and ultimately raise standards in this area.
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Matthew Scobie, Ellie Norris and Holly Willson
This study explores the concept of intergenerational accountability to address the grand challenge of a just transition. Intergenerational accountability extends the notion of…
Abstract
Purpose
This study explores the concept of intergenerational accountability to address the grand challenge of a just transition. Intergenerational accountability extends the notion of accountability for the other to include future generations in ways that avoid the trap of long-termism and delayed action.
Design/methodology/approach
We follow a critical qualitative case study approach with an Indigenous community in a settler colony. Sources of empirical materials include semi-structured interviews and documentary reviews, analysed abductively through thematic analysis.
Findings
Intergenerational accountability extends the notion of accountability for the other temporally by including future generations. Indigenous temporalities offer a way to address concerns that accountability to distant future generations could delay the urgency to act now. Findings suggest that the “eternal present”, where aspirations of ancestors and obligations to descendants coalesce into a contemporary obligation, has the potential to help confront the climate crisis. However, the ability to actively practice these understandings is constrained by commercial “best practice” and the colonial state. These constraints necessitate struggles for Indigenous self-determination that also exist in the eternal present.
Originality/value
We extend the concept of accountability for the other to include future generations, but avoid the trap of long-termism delaying action through the eternal present of Indigenous temporalities. However, these temporalities are constrained, so struggles for Indigenous self-determination become closely intertwined with struggles for a just transition.
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Helen Bocking, Rebekah Russell-Bennett and Kate Letheren
The use of supportive digital technology – the provision of supportive services and self-management health tools using digital platforms – by marketers is increasing alongside…
Abstract
Purpose
The use of supportive digital technology – the provision of supportive services and self-management health tools using digital platforms – by marketers is increasing alongside research interest in the topic. However, little is known about the motivations to use these tools and which tool features provide different forms of social support (informational, emotional, instrumental, network or esteem). The purpose of this paper is thus to explore consumer perceptions of supportive healthcare self-management and preferences for different levels of interactive features as social support in a health services context.
Design/methodology/approach
A qualitative approach involving 30 semi-structured interviews with consumers interested in two common preventative health services that use supportive digital tools (SDTs) (skin-cancer checks and sexually transmitted infection checks) was undertaken. Thematic analysis was used to analyse the verbatim transcripts.
Findings
This research identified there is a lack of motivation to initiate the search for SDTs; consumers are motivated by a desire to control and monitor health concerns and avoid overuse of the health system. The findings showed a preference for social support to go beyond informational support, with a need for interactivity that personalised support in a proactive manner.
Research limitations/implications
SDTs are positively perceived by consumers as part of health services. The motivation to use these tools is complex, and the social support needed is multifaceted and preferably interactive.
Practical implications
This research assists service marketers to better design informational and instrumental support for preventative self-managed healthcare services.
Originality/value
This paper extends knowledge about the motivation and social support required from SDTs in a preventative health service context.