Search results

1 – 10 of 20
Per page
102050
Citations:
Loading...
Access Restricted. View access options
Article
Publication date: 7 July 2021

Chunchang Xie and Ziqi Sun

In response to the call for research on customer experience across the customer journey, this study aims to analyze and compare the effects of perceived quality on customer…

1410

Abstract

Purpose

In response to the call for research on customer experience across the customer journey, this study aims to analyze and compare the effects of perceived quality on customer satisfaction among the different stages of search, experience and credence services.

Design/methodology/approach

This paper constructs a formation model of customer satisfaction based on service stages. Data on perceived quality and customer satisfaction in different stages of search, experience and credence services was collected through experiments and practical survey and the model was empirically tested through multiple linear regression.

Findings

The results show that perceived quality in the preparation and departure stages of search and credence services has a greater influence on customer satisfaction than in the delivery stage. While compared to the preparation stage, the perceived quality in the delivery and departure stages of experience service has a greater influence on customer satisfaction.

Practical implications

This research will help service firms optimize the allocation of service resources according to the importance of different service stages within the three indicated service types, promoting customer satisfaction.

Originality/value

This is the first study of its kind to compare the effects of perceived quality on customer satisfaction among the stages of search, experience and credence services.

Details

Nankai Business Review International, vol. 12 no. 2
Type: Research Article
ISSN: 2040-8749

Keywords

Access Restricted. View access options
Article
Publication date: 20 August 2019

Merlina A. Navarro Villanueva, Luis A. Soto Hernández, Melquisedec Vicente Mendoza, Ángel de J. Morales Ramírez and Fernando Juárez López

This paper aims to study the microstructural hot corrosion behaviour of the sintered Y2SiO5 ceramic silicate under a Na2SO4 + V2O5 mixture at an engine representative temperature…

136

Abstract

Purpose

This paper aims to study the microstructural hot corrosion behaviour of the sintered Y2SiO5 ceramic silicate under a Na2SO4 + V2O5 mixture at an engine representative temperature of 1150°C. Y2SiO5 is a promising candidate for thermal barrier coatings (TBC) due to its excellent chemical stability at high temperatures. As a continuous source of Y3+, it is expected that Y2SiO5 environmental barrier coating may prolong the lifetime of TBC systems by stopping the degradation caused by the loss of the Y2O3 stabilizer.

Design/methodology/approach

Two routes were chosen for the yttria silicate powder synthesis by sol-gel from TEOS and APTES precursors as the difference in Si source changed the ratio of Y2SiO5/Y2Si2O7 phases. Hot corrosion studies using Na2SO4 and V2O5 mixtures were conducted on both surfaces of APTES and TEOS tablets at 1150°C for 8 h in atmospheric air. The morphology and microstructure analyses of the silicate samples after hot corrosion tests were carried out using a SEM and X-ray diffraction analyse techniques.

Findings

Based on the degradation, the general status of the APTES tablet after hot corrosion presents a better hot corrosion resistance at a temperature of 1150°C than does that of the TEOS tablet. In the TEOS tablet, the crystal morphology of NaY9Si60O26 woodchip shapes with a size of 60 µm is developed on the surface for finally initiating some cracks. In the APTES case, the crystal morphology of rod-like shapes with a size of 100 µm is developed; hence, a dense thick layer predominately postpones the reaction of V2O5 and Na2SO4 with yttria silicate, and consequently, less damage is observed.

Originality/value

Coating yttria silicate preparation is very complicated; the problems of a high synthesis temperature, long production period and low yield still need to be solved. Under these perspectives, ceramics prepared via spark plasma sintering (SPS) can reach theoretical high densities and a fine grain size can be retained after the SPS process; hence, well resistance to the corrosion in molten salts is expected to obtain for the sintered yttria silicate tablets.

Details

Anti-Corrosion Methods and Materials, vol. 66 no. 6
Type: Research Article
ISSN: 0003-5599

Keywords

Access Restricted. View access options
Article
Publication date: 29 June 2020

Ziqi Shang, Jun Pang and Xiaomei Liu

The purpose of this research is to examine the effect of temporal landmarks on positive illusions and the downstream implications of this effect on consumer preference for new…

202

Abstract

Purpose

The purpose of this research is to examine the effect of temporal landmarks on positive illusions and the downstream implications of this effect on consumer preference for new products with functional risks.

Design/methodology/approach

Study 1 adopted a single factor (temporal landmarks: beginning vs ending) between-subjects design. Study 2 adopted a 2 (temporal landmarks: beginning vs. ending) × 2 (salience of the temporal landmark: salient vs not salient) between-subjects design. Study 3 used a single factor (temporal landmarks: beginning vs ending) between-subjects design.

Findings

Through three studies, we show that the ending temporal landmarks reduce positive illusions (Studies 1 and 2). The underlying process is enhanced perceptions of psychological resource depletion (Study 3). The authors further show that decreased positive illusions lead consumers to less prefer new products with functional risks (Study 3).

Originality/value

Existing studies on temporal landmarks have exclusively focused on the beginning landmarks and account for its effects from a motive perspective. In contrast, the authors take a look at the ending landmarks and identify perceptions of psychological resource depletion as the underlying process, which suggests a new angel understand how temporal landmarks influence individuals' cognitions and behavior.

Details

Journal of Contemporary Marketing Science, vol. 3 no. 2
Type: Research Article
ISSN: 2516-7480

Keywords

Access Restricted. View access options
Article
Publication date: 2 January 2018

Changchun Wang, Bo Kou, Zusheng Hang, Xuejuan Zhao, Tianxuan Lu, Ziqi Wu and Jin-Peng Zhang

This study aims to present that the chemo-responsive shape recovery of thermoplastic polyurethane (TPU) is tunable by solvents with different solubility parameters, and it is…

236

Abstract

Purpose

This study aims to present that the chemo-responsive shape recovery of thermoplastic polyurethane (TPU) is tunable by solvents with different solubility parameters, and it is generic for chemo-responsive shape-memory polymer and its composites.

Design/methodology/approach

Two kinds of commercial TPU samples with different thicknesses were prepared by panel vulcanizer and injection molding (an industrial manner) to investigate their chemo-responsive shape memory properties in acetic ether and acetone.

Findings

Results showed that all of TPU films with different thicknesses can fully recover their original shapes weather they recover in acetic ether or acetone. But the recovery time of TPU films in acetone is greatly reduced, especially for the twisting samples. The residual strains of recovery TPU samples after extension reduce obviously.

Research limitations/implications

The great decrement of recovery time is related to two factors. One is due to the bigger solubility parameter of acetone with higher dipole moment compared with those of acetic ether, and the other is the remained internal stress of TPU films after preparation. The internal stress is identified to have an effect on the shape-memory properties by comparing the recovery process of samples with/without annealing. The reduced residual strains of recovery TPU samples after extension is due to the increasing mobility of polymer segments after molecules of acetic ether penetrates into the polymeric chains.

Originality/value

This is a universal strategy to control the recovery process of shape-memory materials or composites. The underlying mechanism is generic and should be applicable to chemo-responsive shape-memory polymers or their composites.

Details

Pigment & Resin Technology, vol. 47 no. 1
Type: Research Article
ISSN: 0369-9420

Keywords

Access Restricted. View access options
Article
Publication date: 23 July 2024

Xu Zhao, Xiwa Li, Yao Li and Ziqi Wang

Digital transformation (DT) is a high-risk, long-term and systematic organizational change, which is highly dependent on the level of operation management. According to the…

726

Abstract

Purpose

Digital transformation (DT) is a high-risk, long-term and systematic organizational change, which is highly dependent on the level of operation management. According to the resource-based view and innovation theory, this paper aims to examine the impact of DT on firm performance.

Design/methodology/approach

This paper empirically tests the impact of DT on firm performance by selecting total factor productivity and innovation outputs as mediating variables from the perspective of process and outcomes, respectively. It uses Shanghai and Shenzhen A-share-listed companies from 2010–2021 as research samples, searching the frequency of keywords about DT in their annual reports.

Findings

The findings reveal the following. First, DT can significantly improve the performance of firms. Second, total factor productivity and innovation outputs play a mediating role between DT and firm performance. Third, the impact of DT on SMEs is more obvious than in bigger ones. However, the effect of DT on performance is more significant in SOEs than non-SOEs. Furthermore, DT positively effects labor-intensive and technology-intensive firms, but negatively effects capital-intensive firms.

Originality/value

This paper first proposes the mechanism analysis from the view of process and outcomes, by using total factor productivity and innovation outputs, which adds depth to the research on the impact of DT on firm performance. Moreover, the authors empirically examine the heterogeneity of the impact of DT on different firm sizes, firm properties and intensity of production factors.

Details

Industrial Management & Data Systems, vol. 124 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

Access Restricted. View access options
Article
Publication date: 22 August 2022

Zhen Huang, Yidan Zhu, Andy Hao and Jia Deng

This paper aims to examine the relationship between social presence and consumer purchase intention in the context of livestreaming commerce and test the mediating role of…

4932

Abstract

Purpose

This paper aims to examine the relationship between social presence and consumer purchase intention in the context of livestreaming commerce and test the mediating role of immersive experience and the moderating role of positive emotions.

Design/methodology/approach

The authors used a convenience sampling method to select 408 college students from a university in Ganzhou as the participants. They employed structural equation modeling to test the hypotheses, as well as Hayes' PROCESS to test the mediation and moderation effects.

Findings

The authors found that immersion experiences partially mediate the relationship between social presence and consumers' purchase intentions and positive emotions moderate the “social presence–immersion experience–consumer purchase intentions” path. Therefore, social presence constitutes a moderating mediating effect on consumer purchase intentions.

Practical implications

This study offers meaningful insights into how livestreamers and e-retailers can stimulate consumers' buying behavior in livestreaming environments. E-commerce platforms should strengthen consumer interactions and increase consumers' perceptions of social presence. In addition, companies should meet the social and psychological needs of consumers and generate positive emotional resonance.

Originality/value

This research sheds light on the effect of social presence on consumer purchase intentions in livestreaming commerce and extends the social presence literature by investigating the mediation mechanism of immersive experience.

Details

Journal of Research in Interactive Marketing, vol. 17 no. 4
Type: Research Article
ISSN: 2040-7122

Keywords

Access Restricted. View access options
Article
Publication date: 7 September 2021

Ziqi Yin and Xue Jin

With the rapid development of the economy, carbon emissions have also risen sharply. This study explores the relationship between the two by combining the literature of relevant…

458

Abstract

Purpose

With the rapid development of the economy, carbon emissions have also risen sharply. This study explores the relationship between the two by combining the literature of relevant fields and maps the analytical framework from the knowledge base to the research frontier model using CiteSpace.

Design/methodology/approach

Using CiteSpace and data statistical tools, we conducted a bibliometric and visual analysis of nearly ten thousand research papers on carbon emissions and economic development published in the Web of Science (WOS) and China National Knowledge Infrastructure (CNKI) databases from 1991 to 2021.

Findings

It shows that research on economic development and carbon emissions is developing steadily and involves a wide range of fields. Notably, keywords such as “carbon emissions,” “economic growth,” and “energy consumption” had high frequency, centrality, and persistence. “carbon emissions,” “economic growth,” and “energy consumption” had high frequency, centrality, and persistence. Research institutions in the USA and China have made great contributions to research on economic development and carbon emissions. The authors should continue to enrich and improve research on related subjects and concerns to reasonably plan the path of carbon emission reduction and economic development.

Originality/value

The study analyzes the evolution of the relationship between carbon emissions and economic growth to provide scholars a more comprehensive and in-depth understanding of the relationship from an international perspective.

Details

Management of Environmental Quality: An International Journal, vol. 33 no. 2
Type: Research Article
ISSN: 1477-7835

Keywords

Access Restricted. View access options
Article
Publication date: 5 December 2023

Ziqi Zhu, Yuan Liu, June Wei and Xuan Li

This research aims to investigate the impact of the collaborative governance mechanism on the implementation of rural governance information systems in developing countries. By…

598

Abstract

Purpose

This research aims to investigate the impact of the collaborative governance mechanism on the implementation of rural governance information systems in developing countries. By integrating institutional logic theory, affordance theory and social identity theory, the authors propose modeling grassroots officials' affordance perception process and exploring the importance of multi-identities’ information technology (IT) goals in affordance perception.

Design/methodology/approach

Through an exploratory case study, the authors identified three affordances of rural governance information systems and investigated the mechanisms influencing the perception of these affordances among grassroots officials. Next, the authors established a research model and collected 490 valid questionnaires from grassroots officials in China and analyzed the data using structural equation modeling (SEM).

Findings

The authors' study challenges previous assumptions by integrating institutional logic, affordance and social identity theories. The authors establish a perceived affordance path for rural governance information systems, recognize substitute effects among technological affordances and extend the theory to explain social factors influencing IT perception. The authors' findings suggest providing technical training for grassroots officials to enhance IT capabilities, and governments should prioritize essential functionalities in rural governance information systems to optimize resources. Training on collaborative governance mechanisms can improve IT affordance perception, enhancing digital platform utilization in governance processes.

Research limitations/implications

The study was conducted mainly in China, and therefore, the findings may not be universal to other developing countries. Researchers are therefore encouraged to test the proposal in locations with different rural cultures.

Practical implications

The paper includes implications for the development of IT perception in rural governance, the development of affordance perception theory and studying the relationship between IT goals and affordance perception.

Originality/value

Overall, this paper addresses the need to understand how grassroots officials perceive IT affordances in rural governance and study the relationship between multi-identities’ goals and affordance perception.

Details

Industrial Management & Data Systems, vol. 124 no. 2
Type: Research Article
ISSN: 0263-5577

Keywords

Access Restricted. View access options
Book part
Publication date: 19 July 2024

Mira Zovko and Damjan Zovko

The global energy transition is a process without historical experience that affects all participants in the technological chain of energy management, citizens and business…

Abstract

The global energy transition is a process without historical experience that affects all participants in the technological chain of energy management, citizens and business entities. This increasingly dynamic process is aimed at decarbonisation of the entire economy, social stability and human well-being. We are witnessing the rapid development of more energy-efficient technologies, clean energy sources and stricter rules regarding the greenhouse gas (GHG) emissions. The data clearly show changes in the Earth’s climate system. Their consequences represent the most urgent threat to the longevity of tourism, which is one of the five most threatened economic sectors. At the same time, tourism continues to have a significant contribution to climate change due to growing GHG emissions, primarily from transport and accommodation facilities.

This chapter seeks to provide an overview of the drivers of GHG emissions and societal responses aimed at addressing tourism-related carbon emissions. It also offers an overview of climate and energy public policies and possible solutions towards a net-zero carbon future for the tourism industry. The purpose of this review is to empower tourism practitioners with current knowledge funded in global and European decarbonisation strategies and encourage them to reflect and create a new and more effective solution.

Details

Tourism in a VUCA World: Managing the Future of Tourism
Type: Book
ISBN: 978-1-83753-675-7

Keywords

Access Restricted. View access options
Article
Publication date: 7 August 2024

Lihong Song, Zhaoyi Xie, Qiaoyi Chen and Ziqi Liu

This paper expects to analyze the connection between occupational stigma and job meaningfulness among Chinese takeaway riders, the mediating role of occupational identity and…

72

Abstract

Purpose

This paper expects to analyze the connection between occupational stigma and job meaningfulness among Chinese takeaway riders, the mediating role of occupational identity and relative deprivation, and the moderating effect of job stress based on resource conservation theory.

Design/methodology/approach

The sample was derived from 371 takeaway riders across China. PLS-SEM was mainly utilized for the data analysis.

Findings

The findings of the study indicated a significant negative correlation between occupational stigma and job meaningfulness. Furthermore, it is worth noting that relative deprivation and occupational identity served as mediators and masks, respectively, in the relationship between occupational stigma and job meaningfulness. Furthermore, job stress amplifies the association between occupational stigma and occupational identity. Additionally, job stress diminishes the connection between occupational stigma and relative deprivation.

Originality/value

This study proposes a positive correlation between occupational stigma and occupational identity in the Chinese context. It also enriches the empirical research based on resource conservation theory. Furthermore, it holds practical implications for takeaway riders in China, offering insights to bolster their job meaningfulness.

Details

Kybernetes, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0368-492X

Keywords

1 – 10 of 20
Per page
102050