Zinovy D. Radovilsky, J. William Gotcher and Sverre Slattsveen
Describes the results of a survey in manufacturing, distribution and service organizations concerning total quality management (TQM). These results proved that an effective TQM…
Abstract
Describes the results of a survey in manufacturing, distribution and service organizations concerning total quality management (TQM). These results proved that an effective TQM programme should contain consistent training of all employees; significant improvement in communication between departments; and development of the standards to measure and control the cost of quality. Based on the survey results, identifies quantitative relationships between quality improvement characteristics and different internal factors. Statistical regression models developed revealed leading predictors of a successful TQM programme.
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Dealing with ex‐Soviet republics, American companies desperately needreliable information about the current status of production andoperations management in the former Soviet…
Abstract
Dealing with ex‐Soviet republics, American companies desperately need reliable information about the current status of production and operations management in the former Soviet Union. Describes some aspects of managing operations in Russia and other ex‐Soviet republics. The emphasis is made on forecasting, product design, facilities layout and automation, work measurement, inventory management, and quality control. Based on this analysis, presents some recommendations for improving operations management in the former Soviet Union.