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Work-related use of information and communication technologies (ICTs) after hours can be potentially detrimental to employee well-being. In the current study, we examine whether psychological detachment mediates the link between work-related use of ICTs after hours and fatigue and whether affective commitment exacerbates this mediated relationship.

We collected two waves of data from 295 employees in Vietnam, with 51% being female and an average age of 37.81 years old (SD = 7.93).

Work-related use of ICTs after hours was positively related to employees' fatigue via psychological detachment. The negative relationship between work-related use of ICTs after hours and psychological detachment was stronger for employees with higher affective commitment.

Organizations are encouraged to set policies and procedures to reduce work-related use of ICTs after hours to protect employee health; when work-related use of ICTs after hours is necessary, organizations should provide employees, especially those with higher affective commitment, with resources and strategies to better detach from this experience.

Our findings contribute to the understanding of how work-related use of ICTs after hours might adversely affect employee well-being through psychological detachment and that more committed employees can be more affected in this process.

Drawing upon affective events theory and regulatory focus theory, the current study examines the relationship between customer gratitude and customer-oriented organizational citizenship behavior (customer-oriented OCB), and the mediating role of positive affect and the moderating role of trait promotion focus.

Three-wave time-lagged data from 674 nurses nested within 125 department supervisors was collected. Multilevel modeling and Monte Carlo simulation were performed using Mplus 7.1 software to test all hypotheses.

Customer gratitude was positively associated with nurses’ customer-oriented OCB, and the relationship was mediated by positive affect. Nurse trait promotion focus strengthened the positive relationship between patient gratitude and positive affect, such that the relationship was stronger for those with a higher level of trait promotion focus.

This paper extends research on the effects of customer gratitude by extending our understanding of customer gratitude as a positive workplace event that can potentially promote employees’ positive behaviors toward customers, especially those with a stronger promotion focus.

This study is one of the first to examine the relationship between customer gratitude and employee customer-oriented OCB and uncover potential mechanisms to understand how this relationship unfolds and to whom this relationship is stronger. These findings can inform practices for service organizations.

The purpose of this paper is to develop a model to analyze the interactions among the competitiveness factors of the real estate industry on the basis of Porter's Diamond Model. The model provides insights into the relationship between these factors in the context of the Beijing and Tianjin real estate industries.

Based on Porter's Diamond Model, this paper establishes the competitiveness factors model and divides the factors into four key categories. (i.e. productivity element, demand constraint, the strategy or structure of relevant and supportive industry and corporation, and horizontal competition). After relevant indices are picked up in each category, the paper utilizes structural equation modeling to analyze the contribution of each factor on competitiveness of real estate industry. Data are collected from Beijing and Tianjin in China and the model is practiced in the context of the real estate industry of the two cities.

Supported by empirical evidence, this study finds out that related industries have the most significant influence on competitiveness of real estate industry and the second important is demand factors. Based on these, four pieces of suggestion are given to improve the competitiveness of real estate industry combining with the condition of Beijing and Tianjin in this paper.

This research builds a conceptual model based on Porter's Diamond model to provide a much more comprehensive understanding of the interactions between competitiveness factors of real estate industry, and introduces structural equation modeling to quantitatively analyze the contribution of each factor to competitiveness.

This paper aims to investigate the crucial roles of textured surfaces on oil-impregnated polytetrafluoroethylene (PTFE) created by a facile tattoo strategy in improving tribological properties.

Pored PTFE (PPTFE) was prepared by mixing powder PTFE and citric acid and experienced a cold-press sintering molding process. Subsequently, textured surfaces were obtained with using a tattoo strategy. Surface-textured PPTFE was thus impregnated with polyethylene glycol 200, yielding oil-impregnated and pore-connected PPTFE.

This study found that oil-impregnated and surface-textured PPTFE exhibited excellent tribological performances with an 82% reduction in coefficient of friction and a 72.5% lowering in wear rate comparing to PPTFE.

This study shows an efficient strategy to improve the tribological property of PTFE using a tattoo-inspired surface texturing method.

The peer review history for this article is available at: https://publons.com/publon/10.1108/ILT-10-2024-0378/

To remedy the inherent defect in current research that focuses only on a single type of participants, this paper endeavors to look into the situation as an evolutionary game between a representative Logistics Service Integrator (LSI) and a representative Functional Logistics Service Provider (FLSP) in an environment with sudden crisis and tries to analyze how LSI supervises FLSP's operations and how FLSP responds in a recurrent pattern with different interruption probabilities.

Regarding the risks of supply chain interruption in emergencies, this paper develops a two-level model of single LSI and single FLSP, using Evolutionary Game theory to analyze their optimal decision-making, as well as their strategic behaviors on different risk levels regarding the interruption probability to achieve the optimal return with bounded rationality.

The results show that on a low-risk level, if LSI increases the degree of punishment, it will fail to enhance FLSP's operational activeness in the long term; when the risk rises to an intermediate level, a circular game occurs between LSI and FLSP; and on a high level of risk, FLSP will actively take actions, and its functional probability further impacts LSI's strategic choices. Finally, this paper analyzes the moderating impact of punishment intensity and social reputation loss on the evolutionary model in emergencies and provides relevant managerial implications.

First, by taking both interruption probability and emergencies into consideration, this paper explores the interactions among the factors relevant to LSI's and FLSP's optimal decision-making. Second, this paper analyzes the optimal evolutionary game strategies of LSI and FLSP with different interruption probability and the range of their optimal strategies. Third, the findings of this paper provide valuable implications for relevant practices, such that the punishment intensity and social reputation loss determine the optimal strategies of LSI and FLSP, and thus it is an effective vehicle for LSSC system administrator to achieve the maximum efficiency of the system.

Mashups have been studied extensively in the literature; nevertheless, the large body of work in this area focuses on service/data level integration and leaves UI level integration, hence UI mashups, almost unexplored. The latter generates digital environments in which participating sources exist as individual entities; member applications and data sources share the same graphical space particularly in the form of widgets. However, the true integration can only be realized through enabling widgets to be responsive to the events happening in each other. The authors call such an integration “widget orchestration” and the resulting application “mashup by orchestration”. This article aims to explore and address challenges regarding the realization of widget‐based UI mashups and UI level integration, prominently in terms of widget orchestration, and to assess their suitability for building web‐based personal environments.

The authors provide a holistic view on mashups and a theoretical grounding for widget‐based personal environments. The authors identify the following challenges: widget interoperability, end‐user data mobility as a basis for manual widget orchestration, user behavior mining – for extracting behavioral patterns – as a basis for automated widget orchestration, and infrastructure. The authors introduce functional widget interfaces for application interoperability, exploit semantic web technologies for data interoperability, and realize end‐user data mobility on top of this interoperability framework. The authors employ semantically enhanced workflow/process mining techniques, along with Petri nets as a formal ground, for user behavior mining. The authors outline a reference platform and architecture that is compliant with the authors' strategies, and extend W3C widget specification respectively – prominently with a communication channel – to foster standardization. The authors evaluate their solution approaches regarding interoperability and infrastructure through a qualitative comparison with respect to existing literature, and provide a computational evaluation of the behavior mining approach. The authors realize a prototype for a widget‐based personal learning environment for foreign language learning to demonstrate the feasibility of their solution strategies. The prototype is also used as a basis for the end‐user assessment of widget‐based personal environments and widget orchestration.

The evaluation results suggest that the interoperability framework, platform, and architecture have certain advantages over existing approaches, and the proposed behavior mining techniques are adequate for the extraction of behavioral patterns. User assessments show that widget‐based UI mashups with orchestration (i.e. mashups by orchestration) are promising for the creation of personal environments as well as for an enhanced user experience.

This article provides an extensive exploration of mashups by orchestration and their role in the creation of personal environments. Key challenges are described, along with novel solution strategies to meet them.

Food recalls are more potentially harmful than other product recalls. This research aimed to investigate the effect of the recall strategies of food corporations on their brand image and consumers’ purchase intention.

This study adopts a between-subjects experiment of 2 (corporate recall strategy: voluntary recall, mandatory recall) *3 (food recall level (severity): high, medium, low), and recruits 224 consumers involved in cereal product recall in China. The authors inductively examine the effects of voluntary and mandatory recall on consumer perception and behavior intentions in the recall process.

Voluntary recall (vs. mandatory recall) will improve corporate brand responsibility image (vs. brand ability image) and consumers’ purchase intention to focal brand (vs. competitive brand and organic brand). Perceived corporate legitimacy and food safety play a mediating role. The former has a greater positive impact on brand image, and the latter has a more significant favorable influence on purchase intention. Furthermore, recall level has a moderating effect on the association between corporate recall strategy and perceived food safety, but is not significant in the effect of corporate recall strategy on perceived corporate legitimacy.

Previous inconsistent conclusions cannot effectively guide food corporations to manage recall strategies. This paper demonstrates the response mechanism of the recall strategy from the perspective of corporate social responsibility, which is beneficial to food safety crisis management and research.