Liangdong Lu, Jia Xu, Zhenggang Lu and Jiuchang Wei
In this study, the process of crisis information communication is viewed as a systems-based concept. An integrated and systematic three-phase model has been constructed to…
Abstract
Purpose
In this study, the process of crisis information communication is viewed as a systems-based concept. An integrated and systematic three-phase model has been constructed to describe the process of crisis information coverage on the internet. By analyzing factors in the three stages that affect the coverage ratio and speed, this study aims to explore the law of information communication in this process and provide useful evidence for crisis managers to make informed decisions.
Design/methodology/approach
A complete information communication model has been constructed including the following three stages: crisis information release, crisis information diffusion and crisis information reception. The effects of important factors and variables in the model have been studied, including the crisis information release quantity, crisis information release mode, crisis information diffusion speed and crisis information obsolescence speed.
Findings
The quantitative analysis shows that crisis information release quantity and diffusion speed are positively correlated with coverage ratio; crisis information obsolescence speed is negatively correlated with coverage ratio; and crisis information release mode affects the speed of coverage but does not affect the final coverage ratio.
Originality/value
Theoretical value: from the perspective of systems thinking, a detailed, systematic and coupled information coverage model has been constructed. Application value: this study finds the most efficient methods to regulate coverage speed and final rate, knowledge of which may play an important role in guiding the practice of crisis communication management.
Details
Keywords
Lihua Yang, G. Zhiyong Lan and Shuang He
This study aims to investigate scholars’ roles in resolving environmental community conflict, as environmental community conflict is becoming an increasingly serious problem in…
Abstract
Purpose
This study aims to investigate scholars’ roles in resolving environmental community conflict, as environmental community conflict is becoming an increasingly serious problem in contemporary China, and it explored the underlying factors and mechanisms that influence successful conflict resolution.
Design/methodology/approach
Based on a combination of three types of sources – interviews, participant observation and existing literature, the study compared and contrasted 35 cases through a two-stage study project with 25 environmental community conflict cases in the first stage and ten non-environmental cases in the second.
Findings
Results indicate that scholars serve seven roles in community conflict resolution: identification persons for potential sources of community conflict and supporters for the people who evaluate conflict problems before attempting to solve them; advisers for conflict protagonists; leaders of many knowledge-related activities; organizers of entrepreneurial activities for other community members; information brokers between community members and other stakeholders; representatives of the government, firms, community members and other stakeholders; and self-interested participants. While scholars’ participation is important for resolving community conflict, their actions are often not effective. Successful community conflict resolution involving scholars must satisfy eight underlying factors: local scholars’ sustained participation; high capacity; improvement on the organizational level of community members; emphasis on high efficiency knowledge and information transmission; effective finding and use of the community’s social capital; continual optimization on their action strategies; obtainability of some benefits; and non-local scholars’ sustained external support through social capital. The more closely these rules are followed, the more successful scholars’ participation in community conflict resolution will be.
Originality/value
The findings have practical implications for improving the effectiveness of scholars’ participation in community conflict resolution in contemporary China and even in other countries.
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Ramzi Al Rousan, Samiha Siddiqui, Naseem Bano and Sujood
This study aims to evaluate the key factors affecting the behavioural intention of urban tourists towards visiting national parks by integrating the theory of planned behaviour…
Abstract
Purpose
This study aims to evaluate the key factors affecting the behavioural intention of urban tourists towards visiting national parks by integrating the theory of planned behaviour (TPB) and expectancy theory (ET).
Design/methodology/approach
Data were collected from urban tourists using an online questionnaire developed through Google forms. A total of 489 valid online questionnaires were considered for this study. The proposed research model was empirically evaluated using the structural equation modelling method.
Findings
According to the results of this research, TPB constructs are significantly and positively associated with the behavioural intention of urban tourists towards visiting national parks in India and out of ET constructs, only expectancy and valence are significantly and positively associated with behavioural intention while instrumentality does not.
Research limitations/implications
This study manifests the behaviour of urban tourists towards national parks and contributes to academics by incorporating existing literature. The findings of this study also help policymakers in formulating innovative strategies for national parks. It presents an integrated framework that lays the platform for a new study domain on urban tourists' intentions to visit national parks, which will be useful to urban managers, officials and the tourism sector. Furthermore, as the scope of this study is confined to assessing the intentions of urban tourists toward visiting national parks, it is difficult to generalize the findings.
Originality/value
To the best of the authors' knowledge, this is the first research of its kind to provide an understanding of the behavioural intention of urban tourists towards visiting the national parks in India by optimizing the TPB and ET.