The objective of this paper is to examine the role of perceived value in managing browsing experience by focusing on its determinants and its consequences in terms of satisfaction…
Abstract
Purpose
The objective of this paper is to examine the role of perceived value in managing browsing experience by focusing on its determinants and its consequences in terms of satisfaction and behavioral intentions.
Design/methodology/approach
The data were collected through a survey of 470 browsers frequenting cosmetic stores. Structural equation modeling and ANOVA are applied to test hypothesis.
Findings
The empirical study allowed testing the effect of situational factors (store atmosphere, accompanying, motivation, mood and time of visit) on browsing's perceived value. It has also contributed to identify value's sources which lead to browser's satisfaction and loyalty.
Research limitations/implications
The limitation of this research concerns mainly results' generalization related to methodological issue.
Practical implications
The conclusions offer managers the opportunity to learn more about browsers and how to establish a long‐term relationship with them.
Originality/value
This paper brings new insights by considering browsing as a fully‐fledged experience from which the study of perceived value and satisfaction are of a great interest for retailers who aim to make browsers loyal consumers.