Search results

The purpose of this paper is to examine potential determinants of halal perception and to validate the mediating model of halal perception on purchasing decision of Malaysian consumers.

This study uses a survey to obtain the relevant data. The survey involved self-administration of questionnaires to 420 consumers and 96 per cent responded. The questionnaire consists of four sections designed to obtain information on demography, halal perception, determinants of halal perception and purchase decision.

The main finding reiterates the role of credible signals in credence items purchased as suggested by the signaling theory. Halal perception has association with respondents’ purchase decision. Thus, it highlights that halal perception is the mediating variable that intervenes in the relationship of a few independent variables and the purchase decision trends. The independent variables such as manufacturer identity, product label, physical product and packaging as well country of origin are considered to be important extrinsic cues that deliver messages regarding the halal of certain food products. The association of the four variables with halal perception is also found to be significant.

The originality of this study lies in its attempt to explore the role of halal perception in the marketing of food products especially within the scope of a Muslim’s market. Besides, this study attempts to investigate the halal issue based on a specific model that includes potential variables and the intervening role of halal perception.

The purpose of this paper is to develop and validate a measurement scale for the local community perceptions of community well-being (CWB) based on the presence of nickel mining activities in Indonesia.

The measurement uses the conceptual approach of CWB developed in Australia by Walton et al. (2014) and the multidimensional CWB model created by Kim and Lee (2014) in Korea, which applies social, economic, environmental, health, political and infrastructural dimensions. The basis of measurement in this study involves 490 communities living in neighborhoods where the nickel industry is located.

A six-dimensional scale of 29 items is proposed to measure CWB perceptions based on the presence of corporate social responsibility (CSR) by the nickel mining and processing industry.

Despite attempting to sum up the scale by associating it with the distinctive social settings created in this study, this work did not cost much in communicating these scales. The predictive validity of the scales needs to be corroborated by new studies related to CWB construction (measured by CWB scales) with other variables specified in the literature.

This paper presents complete scale development and can provide policies for governments, particularly in Indonesia. Moreover, the CWB scale might be utilized by different entities (e.g. NGOs, open experts and social group media) to determine the view of genuine clients regarding the association’s CSR execution.

Although CWB research has been done, the dimension and measurement scale of CWB in the area of recipient of the CSR program from the nickel mining and processing industry has not been studied in Indonesia. In addition, multivariate regression analysis has been frequently used for data analysis; the authors used SEM Smart-PLS as an alternative with paramount predictive accuracy.

To achieve efficient operation and maintenance (O&M) management, this study seeks to identify critical success factors (CSFs) affecting service delivery factors of O&M services at stratified residential buildings. The purpose of this study is to yield measurable data for developing an effective O&M framework to enhancing its performance. In future research, this study will further investigate the relationship between the CSF and service performance factors.

This study adopts a combination of qualitative and quantitative techniques that yields conclusive study findings while improving the research’s validity and dependability. Two series of instruments were conducted in an effort to refine the efficient O&M framework variables. Instruments used in addressing the research gap were a questionnaire survey and focus group discussion (FGD). Analysis of data was completed via the Statistical Package for the Social Sciences (SPSS) programme for quantitative data and thematic analysis for qualitative data.

This study concludes that the CSFs directly affect the performance of O&M. Questionnaire survey and FGD findings have refined the CSF into three main categories, namely, building characteristics, O&M management and community participation. FGD experts further suggested that service performance factors can be measured against SERVQUAL service qualities such as reliability, tangible, responsiveness, assurance and empathy.

Future research may consider the inclusion of financial elements in the O&M service delivery.

This study presents a fresh insight into the CSFs that construct an efficient O&M framework through rigorous steps of data collection and analysis. This study proposes impactful guidance for policymakers, practitioners and residents on the significance of all parties’ involvement to support the management of residential buildings, where the current practice of O&M constantly faces complex issues. This study derives novice strategies that should correspond to the growing issues and challenges in managing residential buildings. The deeper insight into the role of O&M represents a direction for the future development of facilities management progress and stratified residential building sectors.