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Article
Publication date: 22 February 2013

Muslim Amin, Zaidi Isa and Rodrigue Fontaine

The purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks.

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Abstract

Purpose

The purpose of this study is to investigate customer satisfaction and its effect on image, trust, and customer loyalty for Islamic banks.

Design/methodology/approach

The study uses data from Islamic banks and dual‐window Islamic banks, pertaining to two different customer segments (Muslims and non‐Muslims).

Findings

The results indicate that customer satisfaction has a significant relationship with image, image has a significant relationship with trust, and trust has a significant relationship with customer loyalty for both customer segments. Furthermore, significant differences occur in the effect of customer satisfaction on image, image on trust, and trust on customer loyalty between Muslim and non‐Muslim customers.

Practical implications

The findings suggest that Muslim customers establish relationships with Islamic banks because they trust that Islamic banks are Shariah compliant. Therefore, providing secure banking products that are fully compliant with Islamic principles are necessary.

Originality/value

This research is important as it clearly demonstrates that the loyalty of Muslim and non‐Muslim customers to Islamic banks is influenced by customers being satisfied, as well as the image of and trust in Islamic banks. In this context, when customers are unwilling to trust Islamic banks, they are also unwilling to be loyal.

Details

International Journal of Bank Marketing, vol. 31 no. 2
Type: Research Article
ISSN: 0265-2323

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Article
Publication date: 29 August 2008

Muslim Amin and Zaidi Isa

This study attempts to examine the relationship between service quality perception and customers' satisfaction in Malaysian Islamic banking using the SEM approach.

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Abstract

Purpose

This study attempts to examine the relationship between service quality perception and customers' satisfaction in Malaysian Islamic banking using the SEM approach.

Design/methodology/approach

This model starts with SERVQUAL measurement scales consisting of six dimensional structures: tangibles, reliability, responsiveness, assurance, and empathy, and plus the compliance dimensions to measure Malaysian Islamic banking service quality. Respondents are the customers (Muslim and non‐Muslim) who visit the bank counters. They must have an account with one of the full‐fledged Islamic banking and dual‐banking systems.

Findings

The results showed that the proportion of Malaysian Muslims' awareness of the Islamic banking products and services were high compared to non‐Muslim customers. The majority of the Islamic banking customers were satisfied with the overall service quality provided by their banks. The findings suggest that the standard model of Islamic banking service quality dimensions should consist of the six dimensions and good determinants of satisfaction. The relationship between service quality and customer satisfaction was significant.

Research limitations/implications

Further research should be considered in order to gather more information regarding service quality and customer satisfaction dimensions in the context of Malaysian Islamic banking industry.

Practical implications

The six dimensions of SERVQUAL represent a valid instrument to measure service quality in Malaysian Islamic banking. Providing financial counseling to attract Muslim customers to use more Islamic banking products and services is critical, where 60 percent of the Malaysian population is Muslim. There is a potential target market for Islamic banking that needs be concerned.

Originality/value

This research is important in line with the obvious cross‐cultural and religious differences between these two key customer segments; Muslims and non‐Muslims. In the Malaysian context, there is a strategic dimension that needs to be understood.

Details

International Journal of Islamic and Middle Eastern Finance and Management, vol. 1 no. 3
Type: Research Article
ISSN: 1753-8394

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Article
Publication date: 5 October 2010

Ahmed Shamiri and Zaidi Isa

The purpose of this paper is to investigate the international information transmission of return and volatility spillovers from US and Japan markets to Asia‐Pacific markets using…

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Abstract

Purpose

The purpose of this paper is to investigate the international information transmission of return and volatility spillovers from US and Japan markets to Asia‐Pacific markets using daily stock market return data covering the period (1991‐2004).

Design/methodology/approach

This paper considers a volatility spillover model by applying a bivariate Baba, Engle, Kraft and Kroner‐Generalized Autoregressive Conditional Heteroskedastic model, for each of the Asia‐Pacific countries against the Japan and the USA using daily returns for the period (1991‐2004). Splitting the sample into two non‐overlapping sub‐samples, the paper investigates whether the efforts for more economic, monetary and financial integration have fundamentally altered the sources and intensity of volatility spillovers to the individual stock market.

Findings

In the majority of the markets under scrutiny, we provide evidence of direct volatility spillovers, running mainly from the Japanese and US markets and pointing to more rapid information transmission during the recent years. First, the volatility of the Asia‐Pacific markets is becoming influenced more by the US market for the recent years. Second, for international investors to get profits from the returns of Asia‐Pacific securities, it is necessary to pay attention to the US market directly. Third, Korea, Singapore and Hong Kong are among the most Asia‐Pacific markets vulnerable to shocks from US investors due to the large ratio of portfolio holding. However, implementing global hedging strategies on Asia‐Pacific markets requires the information concerning the Japanese volatility behaviour.

Originality/value

This paper should be of interest to a broad practitioners and academics including those interested in modelling volatility for financial market risk management.

Details

Studies in Economics and Finance, vol. 27 no. 4
Type: Research Article
ISSN: 1086-7376

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Article
Publication date: 1 March 2021

Mücahit Özdemir and Mervan Selçuk

The purpose of this paper is to indicate the current state of studies on Islamic finance and management through a bibliometric analysis of the only social science citation index…

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Abstract

Purpose

The purpose of this paper is to indicate the current state of studies on Islamic finance and management through a bibliometric analysis of the only social science citation index (SSCI)-indexed journal in this field.

Design/methodology/approach

The paper uses a bibliometric analysis, collecting data from the 319 papers published in the International Journal of Islamic and Middle Eastern Finance and Management (IMEFM) from 2008 to 2019. Moreover, VOSviewer software has been used to illustrate the citation analysis (including most cited papers, most cited authors and authors’ affiliated institutions and countries) and the keyword map.

Findings

The number of papers published in each issue of the IMEFM is found to have significantly increased owing to its unique situation being the only SSCI-indexed journal in this domain. The share of the empirical researches in total papers published annually has steadily risen, reaching 95% in 2019. In terms of case countries, although Malaysia is the most examined country in the papers, other countries such as Indonesia and Turkey are found to have been used as a case country by researchers recently. Islamic banking-related papers are the most prevalent studies, as expected, with mainly their performance being examined. Meanwhile, the number of papers about Islamic social financial institutions has notably grown in recent years. Finally, technology-based initiatives such as crowdfunding and cryptocurrencies are noted to have not yet been the subject of any paper.

Originality/value

The main contribution of this study is its analysis of the only SSCI-indexed journal on Islamic finance and management using bibliometrics. Also, all the papers published in the journal have been reviewed in terms of methodology, case country/country groups and topics/subtopics to lead the way for future research.

Details

International Journal of Islamic and Middle Eastern Finance and Management, vol. 14 no. 4
Type: Research Article
ISSN: 1753-8394

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Article
Publication date: 9 February 2024

Christine Wan Shean Liew and Noorliza Karia

Globally, the halal cosmetics market is experiencing rapid growth and is considered a key economic driver in shaping economy development and growth. However, the extant research…

594

Abstract

Purpose

Globally, the halal cosmetics market is experiencing rapid growth and is considered a key economic driver in shaping economy development and growth. However, the extant research on halal cosmetics is fragmented, potentially impeding the field’s advancement when challenged with conflicting viewpoints and limited replications. Therefore, this paper aims to address the knowledge gap by conducting a rigorous and technology-enabled systematic review by leveraging appropriate software to comprehensively evaluate the state of the halal cosmetics literature.

Design/methodology/approach

A domain-based review using a hybrid approach that incorporates both bibliometric and interpretive analyses are used to comprehensively assess the current progress of halal cosmetics, identify research gaps and suggest potential directions for future research.

Findings

Through a comprehensive review of 66 articles, this review provides a holistic and comprehensive overview of halal cosmetics that both academic scholars and market practitioners can rely upon in strategizing and positioning for future development of halal cosmetics. The study provides a holistic and comprehensive overview of halal cosmetics that both academic scholars and market practitioners can reply upon in strategizing and positioning for future development of halal cosmetics.

Originality/value

The fragmented knowledge of extant research on halal cosmetics across various disciplines limits a comprehensive understanding of the field. It is opportune to conduct a comprehensive and systematic review of the field, providing insight into both its current and future progress. In this regard, this review serves as a “one-stop reference” in providing a state-of-the-art understanding of the field, and enables industry practitioners to reveal the full potential and bridge the theory-practice gap in the halal cosmetics industry.

Details

Journal of Islamic Marketing, vol. 15 no. 7
Type: Research Article
ISSN: 1759-0833

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Article
Publication date: 1 December 2019

Ahmed O. El-Kholei, Sabah S. Aljenaid and Ghadeer M. Kadhem

Manama, the capital city of the Kingdom of Bahrain, is a major port in the Arabian Gulf, a financial hub. Following the discovery of oil, Bahrain attracted skilled and unskilled…

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Abstract

Manama, the capital city of the Kingdom of Bahrain, is a major port in the Arabian Gulf, a financial hub. Following the discovery of oil, Bahrain attracted skilled and unskilled expats. The Government initiated plans for urban development. Urban growth was at the expense of agricultural and desert lands in addition to reclaiming land from water bodies. Affluent Bahrainis moved to newer settlements. Low-income Bahrainis continued to live in the old quarters. Single male workers, mostly Asians, moved into dilapidated buildings in the old quarters of the city. The paper employs a mixed research approach. It uses Remote Sensing and Geographic Information Systems to account for urban transformations; and as well as document review, interviews, and a questionnaire to understand the process underlying these transformations and their outcomes. The results show how globalisation and neoliberalism led Manama to emerge as a global city. Cultural identity and geographic location within the Bahraini metropolitan area suggest these relationships are dynamic. Planners perceived Bahraini cities as a morphological phenomenon. They did not comprehend the complexity of the socio-cultural particularities of Bahraini cities. Revitalising the old quarters of Manama can serve as a national mega project, thus conserving its cultural identity.

Details

Open House International, vol. 44 no. 4
Type: Research Article
ISSN: 0168-2601

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Article
Publication date: 9 June 2022

Awais Ur Rehman, Arsalan Haneef Malik, Abu Hassan bin Md Isa and Mohamad bin Jais

The study aims to investigate the impact of financial inclusion (FI) on environmental quality and the mediating role of industrialization (IZ). In addition, these relationships…

564

Abstract

Purpose

The study aims to investigate the impact of financial inclusion (FI) on environmental quality and the mediating role of industrialization (IZ). In addition, these relationships among the counties with different levels of income and carbon emissions were also analyzed.

Design/methodology/approach

This paper used the International Monetary Fund database for indicators of FI. The environmental indicators were obtained from the World Bank database for a panel of worldwide countries from 2004 to 2019. Separate indices of environmental sustainability (ES) and environmental degradation (ED) were created by using principal component analysis . The generalized method of moments regression was applied to examine the relationship between variables.

Findings

The study found full mediation of IZ between FI and ES, whereas partial mediation between FI and environmental degradation. The results were found robust against alternative measures of carbon emissions. Furthermore, the study also bifurcated the sample according to the level of income and carbon emission. It was found that FI plays a positive role in the betterment of environmental quality for high-income countries, while a negative role in upper-middle-income, lower-middle-income and low-income countries. Besides, FI has a negative role in the ES of the countries having higher or lower carbon emission levels.

Originality/value

Empirically this study contributes by creating two different novel measures of ES and environmental degradation, in contrast to other studies that solely relied on carbon emission. Contrary to previous studies, this study suggests that FI is not solely responsible for environmental damages, and IZ is the key channel by which FI shifts its impact on ES. Moreover, for environmental degradation, there are some other channels involved that need to be investigated further. This study has also noted that the relationship between FI and ES is context-dependent. Theoretically, this paper contributes to the literature by using ecological modernization theory in the nexus of FI, IZ and environmental quality.

Details

Social Responsibility Journal, vol. 19 no. 5
Type: Research Article
ISSN: 1747-1117

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Article
Publication date: 27 August 2024

Christine Wan Shean Liew, T. Ramayah and Noorliza Karia

The purpose of this study is to examine factors influencing consumers’ intention to purchase Halal cosmetics through the lens of theory of consumption values (TCV).

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Abstract

Purpose

The purpose of this study is to examine factors influencing consumers’ intention to purchase Halal cosmetics through the lens of theory of consumption values (TCV).

Design/methodology/approach

This study employed a quantitative research methodology, collecting data from 185 respondents through an online questionnaire. The participants, selected via purposive sampling, were all current purchasers of cosmetics. The data were analyzed using partial least square structural equation modeling (PLS-SEM) with the assistance of IBM SPSS and SmartPLS software.

Findings

This research reveals that emotional value is the most substantial value predictor, followed by epistemic value, conditional value and functional value. Further, the moderation analysis shows that the effect of conditional value is strengthened when the consumer are from a higher social class.

Originality/value

This study reveals that consumption values with context-specific attributes directly impact consumer purchase intentions towards Halal cosmetics, while social class acts as a significant catalyst. This offers a fresh perspective that mitigates the traditional misconceptions about Halal cosmetics among Malaysians, highlighting the complexity and resilience of consumer adoption in this innovative sector.

Details

Asia-Pacific Journal of Business Administration, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1757-4323

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Article
Publication date: 26 November 2024

Mohammad Mominul Islam, Mohamed Syazwan Ab Talib and Nazlida Muhamad

Halal certification is predominantly linked with the product and its production process. However, certifying price, place and promotion (3Ps) has not received enough attention…

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Abstract

Purpose

Halal certification is predominantly linked with the product and its production process. However, certifying price, place and promotion (3Ps) has not received enough attention theoretically and empirically. Against this backdrop, this study aims to unravel the halal certification of the marketing mix in Bangladesh’s cosmetics industry.

Design/methodology/approach

Fourteen mid and top executives from 12 national, international and multinational cosmetic companies were interviewed from November 2023 to January 2024. The data were analyzed using ATLAS.ti 2024 to showcase content, concept, sentiment, correlation, network and thematic analysis, exploring respondents’ perceptions aligned with Islamic principles.

Findings

The respondents held highly negative perceptions about certifying halal pricing, followed by promotion and supply chain or place. The mixed perceptions illustrate that certifying the halal product is easier than certifying the halal price, promotion and place (3Ps). Conditional and positive perceptions can foster halal certification of the entire marketing mix, while negative perceptions seem to be a threat to the halal cosmetics industry.

Practical implications

The findings have implications for academic, managerial and policymaking issues, benefiting halal cosmetics consumers. Based on this empirical study, halal stakeholders can determine the likelihood of certifying the entire marketing mix.

Originality/value

This study proposes certifying the halal status of the marketing mix against the backdrop of the scarcity of theoretical and practical premises.

Details

Journal of Islamic Marketing, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1759-0833

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Book part
Publication date: 7 November 2017

Matt Flynn, Yuxin Li and Anthony Chiva

There has been a growing interest amongst academics, researchers employers and governments/policymakers on ageing workplaces and workforces. As populations age and pension ages…

Abstract

There has been a growing interest amongst academics, researchers employers and governments/policymakers on ageing workplaces and workforces. As populations age and pension ages rise, older workers are finding themselves having to delay or postpone their retirement and organisations are looking for ways to enable them to do so in sustainable work. Workplace ageing is impacting both European and Asian societies and governments and employers are taking nationally specific approaches to age-related human resource management, social and public policies. In Europe, national governments are being led by the European Union in developing social and public policies to support older workers in maintaining employment through lifelong learning, flexible working, health management and job rotation. Tiger economies have focused on the ‘working pensioner’ pension rules which enable older workers to phase into retirement. China is facing rapid ageing but still maintains early retirement as a way to help older workers move out of physically and mentally demanding work. In addition to providing an outline for the remainder of the book, we also present a survey of older employees undertaken in the United Kingdom and Hong Kong which explores experiences in work, workplace relationships, skills and retirement plans. The survey is used as a common resource for the remaining chapters.

Details

Managing the Ageing Workforce in the East and the West
Type: Book
ISBN: 978-1-78714-639-6

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