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Companies often provide preferential treatment, such as free upgrades, to customers. The present study aims to identify a costly consequence of such preferential treatment (i.e. opportunistic behavior) and reveal which type of customer is most likely to engage in that negative behavior (i.e. new customers).

Across two experimental studies, the authors test whether preferential treatment increases customers’ entitlement, which in turn increases their propensity to behave opportunistically. Moderated mediation analysis further tests whether that mediated effect is moderated by customers’ prior relationship with the company.

Preferential treatment increases feelings of entitlement, which consequently triggers customers’ opportunistic behaviors. New customers are more likely to feel entitled after preferential treatment than repeat customers, and hence new customers are more likely to behave opportunistically. Preferential treatment also increases customers’ suspicion of the company’s motives, but suspicion was unrelated to opportunistic behavior.

Future research may focus on other marketplace situations that trigger entitlement and explore whether multiple occurrences of preferential treatment provide different effects on consumers.

Present findings demonstrate that preferential treatment can evoke opportunistic behaviors among customers. The authors suggest that preferential treatment should be provided to customers who previously invested in their relationship with a company (i.e. repeat customers) rather than new customers.

Prior research has focused more on the ways companies prioritize their repeat customers than how they surprise their new customers. The present research instead examines preferential treatment based on customers’ relationship with a firm (i.e. both repeat and new customers) and demonstrates behavioral and contextual effects of entitlement.

The purpose of this study is to understand the moderating role of market dynamism in the relationship between organizational flexibility and pioneering behavior in tourism firms in Arequipa, Peru. This study aims to delve into the antecedents of pioneering orientation understood as a strategic stance that favors the creation and launch of new products in the market.

This empirical study involved the analysis, using partial least squares regression, of 306 surveys administered to mangers of tourism enterprises. Mediation has also been examined using the bootstrapping method.

The results show that organizational flexibility has a positive impact on pioneering behavior, while market dynamism positively mediates this relationship.

This work provides interesting theoretical and empirical contributions for the management of firms in the tourism sector. Firms should develop capabilities to reconfigure their processes and products to adequately implement and exploit innovations generated in their organizations. In addition, tourism enterprises should improve their performance by creating new products and/or services, aligned with changes in customers' purchasing and consumption habits.

This study aims to elaborate on the background of pioneering orientation understood as a strategic stance that favors the creation and launch of new products in the market. This study also proposes that market dynamism is a factor to be considered in improving this relationship.

El objetivo de este trabajo es comprender el papel moderador del dinamismo del mercado en la relación entre la flexibilidad organizacional y el comportamiento pionero en las empresas de turismo de Arequipa, Perú. El estudio pretende profundizar en los antecedentes de la orientación pionera, entendida como una postura estratégica que favorece la creación y lanzamiento de nuevos productos al mercado.

El estudio empírico involucró el análisis, mediante regresión de mínimos cuadrados parciales (PLS), de 306 encuestas administradas a gerentes de empresas turísticas. La mediación también se realizó utilizando el método de “bootstrapping”.

Los resultados muestran que la flexibilidad organizacional tiene un impacto positivo en el comportamiento pionero, mientras que el dinamismo del mercado media positivamente en esta relación.

El trabajo aporta interesantes aportes teóricos y empíricos para la gestión de empresas del sector turístico. Las empresas deben desarrollar capacidades para reconfigurar sus procesos y productos para implementar y explotar adecuadamente las innovaciones generadas en sus organizaciones. Además, las empresas turísticas deben mejorar su desempeño mediante la creación de nuevos productos y/o servicios, alineados con los cambios en los hábitos de compra y consumo de los clientes.

El estudio pretende profundizar en el trasfondo de la orientación pionera entendida como una postura estratégica que favorece la creación y lanzamiento de nuevos productos en el mercado. También propone que el dinamismo del mercado es un factor a considerar en la mejora de esta relación.

Resiliency is essential for achieving the necessary level of performance and ensuring the survival of a new business during difficult times. However, neither this characteristic nor its antecedents have been exhaustively studied. Using a configuration approach, this study aims to analyze the neuropsychological and business-related characteristics of entrepreneurs that may explain their resilience during the business development process.

Using the fuzzy set qualitative comparative analysis (fsQCA), the authors investigated distinct characteristics of Costa Rican agro-entrepreneurs with high levels of entrepreneurial resilience. The fsQCA methodology identifies combinations of causal measures that result in the outcome.

From the mixture of configurations, the authors found four combinations of individual’s characteristics that explain the profile of a resilient agro-entrepreneur.

This work contributes to the literature on agricultural entrepreneurship and entrepreneurial resilience. This study identifies four distinct combinations of entrepreneurs’ characteristics that produce entrepreneurial resilience in the agricultural industry. Moreover, it incorporates individuals’ business-related attributes into examining characteristics combinations that affect resilience. Also, this research offers agro-entrepreneurs’ stakeholders, valuable insights to develop more resilient entrepreneurs.

La resiliencia es esencial para lograr el nivel de rendimiento necesario y garantizar la supervivencia de un nuevo negocio en tiempos difíciles. Sin embargo, ni esta característica ni sus antecedentes han sido exhaustivamente estudiados. Empleando un enfoque de configuración, este estudio busca analizar las características neuropsicológicas y empresariales de los emprendedores que pueden explicar su resiliencia durante el proceso de desarrollo empresarial.

Utilizando el análisis cualitativo comparativo de conjuntos difusos (fsQCA, por sus siglas en inglés), investigamos distintas características de los agroemprendedores costarricenses con altos niveles de resiliencia emprendedora. La metodología fsQCA identifica combinaciones de medidas causales que originan un fenómeno o resultado.

A partir de la mezcla de configuraciones, encontramos cuatro combinaciones de características del individuo que explican el perfil de un agroemprendedor resiliente.

Nuestro trabajo contribuye a la literatura sobre emprendimiento agrícola y resiliencia emprendedora. Este estudio identifica cuatro combinaciones distintas de las características de los emprendedores que producen resiliencia emprendedora en la industria agrícola. Además, incorpora las características empresariaes de los individuos al examinar las combinaciones de características que afectan la resiliencia. También, nuestra investigación ofrece a los públicos de interés información valiosa para desarrollar emprendedores más resilientes.

A resiliência é essencial para alcançar o nível de desempenho necessário e garantir a sobrevivência de um novo negócio em tempos difíceis. Porém, nem esta característica nem seus antecedentes foram exaustivamente estudados. Empregando uma abordagem de configuração, este estudo busca analisar as características neuropsicológicas e empresariais de empreendedores que podem explicar sua resiliência no processo de desenvolvimento de negócios.

Usando a análise comparativa qualitativa do conjunto difuso (fsQCA), investigamos características distintas de agroempreendedores costarriquenhos com altos níveis de resiliência empreendedora. A metodologia fsQCA identifica combinações de medidas causais que causam um fenômeno ou resultado.

A partir da mistura de configurações, encontramos quatro combinações de características individuais que explicam o perfil de um agroempreendedor resiliente.

Nosso trabalho contribui para a literatura sobre empreendedorismo agrícola e resiliência empreendedora. Este estudo identifica quatro combinações distintas de características dos empreendedores que produzem resiliência empreendedora na indústria agrícola. Além disso, incorpora as características de negócios dos indivíduos ao examinar as combinações de características que afetam a resiliência. Adicionalmente, nossa pesquisa oferece às partes interessadas dos agroempreendedores insights valiosos para desenvolver empreendedores mais resilientes.

The purpose of this paper is to explore the moderated effect of family involvement on the relationship between information and communication technology (ICT) and firm performance.

According to agency and transaction cost theories, distinctive family business characteristics provide a unique context that favours a more efficient use of ICT. The authors perform a multivariate analysis that includes the moderating effect of family involvement and considers the possible endogeneity of the ICT variable.

The results, using a large panel of Spanish manufacturing firms, confirm the importance of family involvement for explaining differences in terms of the impact of this technology in family and non-family businesses. The relationship between ICT and performance is stronger for family firms than for non-family firms.

The paper provides new evidence for the academic literature on ICT impact and family firms. It corroborates the importance of using an organizational perspective to explain differences in the effect of ICT on performance.

Family firms should understand the opportunities that family involvement offers regarding ICT impact on performance, and exploit this moderating effect to achieve competitive advantages.

No previous studies deal with the impact of family involvement on ICT-performance analysis. This study fills this gap and increases the understanding of how family business involvement moderates the ICT-performance relationship.

Este trabajo explora el efecto moderador de la participación familiar en la relación entre las tecnologías de la información y la comunicación (TIC) y resultados de la empresa.

De acuerdo con la teoría de Agencia y la teoría de los costes de transacción, las características distintivas de las empresas familiares proporcionan un contexto único que favorece un uso más eficiente de las TIC. Se lleva a cabo un análisis multivariante que incluye el efecto moderador de la participación de la familia y recoge la posible endogeneidad de la variable TIC.

Los resultados, obtenidos a partir de un gran panel de empresas manufactureras españolas, confirman la importancia de la participación de la familia para explicar las diferencias en términos del impacto de esta tecnología en las empresas familiares y no familiares. La relación entre las TIC y el rendimiento es más fuerte en las empresas familiares que en las no familiares.

El artículo proporciona nueva evidencia sobre el impacto de las TIC y sobre las particularidades de las empresas familiares. Se corrobora la importancia de utilizar un punto de vista organizativo para explicar las diferencias en el efecto de las TIC en el rendimiento.

Las empresas familiares deben entender las oportunidades que ofrece la participación de la familia en relación con el impacto de las TIC en el rendimiento, y explotar este efecto moderador para lograr ventajas competitivas.

No hay estudios previos sobre el efecto de la participación de la familia en el análisis del impacto de las TIC en el rendimiento. Este estudio ofrece evidencia al respecto y una mayor comprensión del papel moderador de la participación familiar en la relación TIC-rendimiento.

Content analysis was used to determine how a sample of 32 gay and lesbian novels for young adults were treated in 158 reviews from five prominent reviewing journals. Findings indicate that most reviews (84.8 percent) were favourable, many (79.7 percent) contained clear reference to the homosexual content, and there were few differences between the individual reviewing journals. Some reviews contained cautions and warnings about the gay and lesbian content, some denied or downplayed it, some justified the content if it was used to teach a lesson, and most described these stories as “problem” novels. Analysis also showed that gay and lesbian fiction is now regarded as a distinct genre of young adult literature. While librarians wishing to identify gay and lesbian fiction for collection development will be able to do so through the reviewing media, ambivalence about this literature and the young adults it represents was also evident in the reviews.

Purpose: This chapter explores the current hybridization between true crime and nonfiction investigative documentaries on Video on Demand (VOD) platforms. It would seem necessary to distinguish true crime productions from long-form journalistic documentaries in order to avoid confusion between different products that do not pursue the same ends, such as audiovisual products with highly emotive and engaging components versus a journalistic approach to the truth about what happened. Methodology/approach: The analysis is based on the specific theory of true crime developed by Punnett, who provides genuine narrative codes (Justice, Subversive, Geographic, Forensic, Vocative, and Folkloric) for true crime to distinguish it from the formal conventions and social objectives of journalistic documentaries. The case study (El crimen de Alcàsser) was selected because of its potential to drive a detailed and in-depth study on one of the most traumatic crimes in the country’s recent history: the kidnapping, rape, torture, and killing of three teenagers in 1992. Findings: Several scholars have identified journalistic elements in true crime productions in the digital context, adopted in an attempt to distance them from the true crime tradition of appealing to primitive instincts. Although it has been perceived also as a renewed formula for journalism to reach a wide audience and mainstream success, it banishes journalism from its origin and goals: to guarantee the citizenship’s right to be truly informed about crime. In this way, journalistic documentaries inspired by real crimes may play a crucial role in a democratic society, while true crime only exploits the empathy of viewers and places them in the active participation of determining the suspect-protagonist’s guilt as a mode of “clickable” entertainment in the digital culture. Research limitations: This is the first in a series of studies within a broader research project on true crime documentaries released on the VOD platforms in Spain. The findings are, in this case, preliminary. The analysis needs additional testing before its utility can be reasonably determined and a theory about true crime made in Spain could be developed. Originality: First, there is no specific research in the field of true crime in Spain, although crime stories already enjoyed a prominent place in Spain’s conventional TV programming. Second, the Punnett analysis model introduces an interesting way to complement existing theoretical references about the connections between true crime and journalism.

The purpose of this study is threefold: first, to provide a comprehensive and systemized literature review on open innovation (OI) in family firms; second, to identify the antecedent of family firms’ heterogeneity (i.e. governance structure, goals and resources) and to outline how they affect OI behavior; and third, to propose potential avenues for further research.

The study consists of a systematic literature review and analyses the findings of 36 papers on OI and family firms.

Based on the results of the reviewed papers, authors show how family firms’ specific characteristics/factors strictly related to their governance structure, goals and resources affect OI behavior. Furthermore, the authors highlight also that adoption of different mechanisms/strategies can be useful to family firms to overcome OI barriers. Finally, discussion and avenues for further research are presented.

This review can be useful to family business managers, directors and/or external consultants to better understand family-specific characteristics to support family businesses in opening up their boundaries to external partners.

To the best knowledge, this is the first systematic review on OI and family firms that attempt to identify all family-specific characteristics/factors, known as the antecedent of heterogeneity that affects family firm OI behavior. The authors believe that it could represent an important guide for future research on this topic.

El objetivo de este estudio es triple. Primero, proporcionar una revisión bibliográfica exhaustiva y sistematizada sobre la innovación abierta en las empresas familiares; en segundo lugar, identificar los antecedentes de la heterogeneidad de las empresas familiares (es decir, estructura de gobierno, objetivos y recursos) y describir cómo afectan al comportamiento de innovación abierta; en tercer lugar, proponer posibles vías para futuras investigaciones.

El estudio consiste en una revisión sistemática de la literatura y analiza los hallazgos de 36 artículos sobre innovación abierta y empresas familiares.

Sobre la base de los resultados de los artículos revisados, los autores muestran cómo las características/factores específicos de las empresas familiares estrictamente relacionados con su estructura de gobierno, objetivos y recursos afectan al comportamiento de innovación abierta. Además, los autores destacan también que la adopción de diferentes mecanismos/estrategias puede ser útil para las empresas familiares para superar las barreras de innovación abierta. Finalmente, se presentan la discusión y las vías para futuras investigaciones.

Esta revisión puede ser útil para los gerentes, directores y/o consultores externos de empresas familiares para alcanzar una mayor comprensión de las características específicas de la familia que ayude a las empresas familiares a abrir sus límites a socios externos.

Según nuestro conocimiento, esta es la primera revisión sistemática sobre innovación abierta y empresas familiares que intenta identificar todas las características/factores específicos de la familia, conocidos como antecedentes de heterogeneidad, que afectan al comportamiento de innovación abierta de la empresa familiar. Los autores creen que podría representar una guía importante para investigaciones futuras sobre el tema.

Innovación abierta, empresas familiares revisión sistemática de la literatura, antecedentes de heterogeneidad, características/ factores específicos de las empresas familiares

Artículo de investigación

O objetivo deste estudo é triplo. Primeiro, fornecer uma revisão abrangente e sistematizada da literatura sobre inovação aberta em empresas familiares; segundo, identificar os antecedentes da heterogeneidade das empresas familiares (i.e. estrutura de governança, objetivos e recursos) e descrever como esses antecedentes afetam o comportamento de inovação aberta; em terceiro lugar, propor possíveis caminhos para futuras pesquisas.

O estudo consiste em uma revisão sistemática da literatura e analisa os resultados de 36 artigos sobre inovação aberta e empresas familiares.

Com base nos resultados dos artigos revisados, os autores mostram como as características/fatores específicos das empresas familiares estritamente relacionados à sua estrutura de governança, objetivos e recursos, afetam o seu comportamento de inovação aberta. Além disso, os autores também enfatizam que a adoção de diferentes mecanismos/estratégias pode ser útil para as empresas familiares superarem as barreiras à inovação aberta. Finalmente, se apresentam a discussão dos resultados e os caminhos para pesquisas futuras.

Esta revisão pode ser útil para gerentes, diretores e/ou consultores externos de empresas familiares a fim de obter um melhor entendimento das características específicas da família, que ajude às empresas familiares a abrir suas fronteiras aos parceiros externos.

Segundo nosso conhecimento, esta é a primeira revisão sistemática sobre inovação aberta e empresas familiares que tenta identificar todas as características/fatores familiares específicos, conhecidos como antecedentes da heterogeneidade, que afetam o comportamento de inovação aberta da empresa familiar. Os autores entendem que isso pode representar um importante guia para pesquisas futuras sobre esse tema.

Inovação aberta, empresas familiares, revisão sistemática da literatura, antecedentes de heterogeneidade, características/fatores específicos das empresas familiares

Revisión de literatura

Considering the historical evolution of innovation dynamics, and its paradoxical state, and answering Nelson (2008) and Winter (2014), this paper aims to analyze the dynamics of innovation within the context of the Evolutionary Economic Theory. Specifically, this study looks to unravel the moderating influence of university cooperation on the relationship between innovation expenditure and innovation results. This study aims to provide valuable insights and evidence that can inform strategic decision-making for policymakers and businesses striving to foster innovation-driven economic growth in an ever-evolving global landscape.

The quantitative methodology adopted in this study involved harvesting data from the Latin American Innovation Survey (LAIS) database and cleaning it up using Python to ensure data integrity. Subsequently, SPSS, coupled with the PROCESS macro, was employed to conduct moderation analysis. This methodological approach enabled the examination of the intricate interplay between innovation expenditure, university cooperation and innovation outcomes within a large sample of firms, thereby easing a robust exploration of the hypothesis.

The research highlights the moderating role of university cooperation, showing that collaborative partnerships amplify the impact of innovation spending on innovation results, advancing the understanding of the impact of university-business collaborations. Additionally, the results revealed a positive relationship between innovation expenditure and innovation results, underscoring the significance of R&D investments.

This study highlights the role of university-industry collaborations in enhancing innovation investment outcomes in Latin America. It suggests that managers should proactively engage with universities to access advanced research and foster a culture of innovation. These partnerships can significantly boost a firm's competitive edge and innovation success, marking them as crucial in the rapidly evolving economic environment.

The originality of the paper relies on bridging theoretical concepts from the Evolutionary Economic Theory framework with empirical insights of the moderating role of university cooperation. It addresses a theoretical gap, with a new methodology and offers insights into the complex relationship between universities, businesses and innovation in a constantly changing economic environment, making it clearer how these connections can help boost innovation in practical ways.

Patient navigation is an evidence-based approach for enhancing medical and support service co-ordination and ensuring linkage to medical care for people living with HIV released from jail. The paper aims to discuss this issue.

This brief describes the benefits of patient navigation and issues to consider when implementing a navigator program. The authors use process data to describe the type and amount of navigation services delivered as part of a randomized study, the “The San Francisco Navigator Project.”

Navigation programs are able to accommodate a range of service needs; most clients required multiple types of services, particularly during the first two months after release.

Navigation programs should be prioritized because they provide unique and essential support for people leaving jail during the particularly vulnerable time immediately after release navigation plays a crucial role in retaining individuals in care and preventing onward transmission of HIV.