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Article
Publication date: 1 March 2003

Yun E. Zeng, H. Joseph Wen and David C. Yen

Customer relationship management (CRM) and business‐to‐business (B2B) are essential to the success of modern business. Although they are two different modules, they share many…

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Abstract

Customer relationship management (CRM) and business‐to‐business (B2B) are essential to the success of modern business. Although they are two different modules, they share many similarities. The integration of CRM and B2B will benefit all related parties in business processes, including sales, marketing, customer service, and information support. This article discusses the characteristics, similarities, and differences of B2B and CRM. It also explores the CRM‐B2B integration strategies, the current issues and their future development trends.

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Information Management & Computer Security, vol. 11 no. 1
Type: Research Article
ISSN: 0968-5227

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Article
Publication date: 4 May 2023

Yi-Yun Cheng and Yilin Xia

The purpose of this study is to provide a systematic literature review on taxonomy alignment methods in information science to explore the common research pipeline and…

263

Abstract

Purpose

The purpose of this study is to provide a systematic literature review on taxonomy alignment methods in information science to explore the common research pipeline and characteristics.

Design/methodology/approach

The authors implement a five-step systematic literature review process relating to taxonomy alignment. They take on a knowledge organization system (KOS) perspective, and specifically examining the level of KOS on “taxonomies.”

Findings

They synthesize the matching dimensions of 28 taxonomy alignment studies in terms of the taxonomy input, approach and output. In the input dimension, they develop three characteristics: tree shapes, variable names and symmetry; for approach: methodology, unit of matching, comparison type and relation type; for output: the number of merged solutions and whether original taxonomies are preserved in the solutions.

Research limitations/implications

The main research implications of this study are threefold: (1) to enhance the understanding of the characteristics of a taxonomy alignment work; (2) to provide a novel categorization of taxonomy alignment approaches into natural language processing approach, logic-based approach and heuristic-based approach; (3) to provide a methodological guideline on the must-include characteristics for future taxonomy alignment research.

Originality/value

There is no existing comprehensive review on the alignment of “taxonomies”. Further, no other mapping survey research has discussed the comparison from a KOS perspective. Using a KOS lens is critical in understanding the broader picture of what other similar systems of organizations are, and enables us to define taxonomies more precisely.

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Journal of Documentation, vol. 79 no. 6
Type: Research Article
ISSN: 0022-0418

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Article
Publication date: 31 March 2022

Ying Wang, Yun Zhang and Feng Zeng Xu

Guided by the affect theory of social exchange, this study aims to examine the affective process underlying the impact of customer cooperation on hotel frontline employees’…

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Abstract

Purpose

Guided by the affect theory of social exchange, this study aims to examine the affective process underlying the impact of customer cooperation on hotel frontline employees’ prosocial service behavior. Job autonomy was tested as a boundary condition.

Design/methodology/approach

A mix-mode quantitative survey collected data from 818 frontline employees in 14 upscale hotels across China. Data were analyzed using structural equation modeling to test the research hypotheses.

Findings

Results suggest that customer cooperation influences employees’ prosocial service behavior directly and indirectly via employees’ positive affect. Contrary to expectations, job autonomy weakened the relationships among customer cooperation, positive affect and employees’ extra-role customer service but did not moderate the impacts of customer cooperation and positive affect on employees’ role-prescribed customer service.

Originality/value

As an initial attempt to investigate the effects of customer cooperation on two types of frontline employees’ prosocial behavior, this study broadens the application of the affect theory of social exchange and contributes to an understanding of the theory’s boundary conditions by testing a framework under the contextual condition of job autonomy.

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International Journal of Contemporary Hospitality Management, vol. 34 no. 6
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 7 March 2020

Yun Wang, Michel Rod, Qi Deng and Shaobo Ji

Based on an organizational capability perspective, this paper aims to propose a development model for social media analytics (SMA) capability that can be applied to…

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Abstract

Purpose

Based on an organizational capability perspective, this paper aims to propose a development model for social media analytics (SMA) capability that can be applied to business-to-business (B2B) marketing, with the aim of facilitating the use and integration of SMA in B2B marketing and maximizing the benefits of business networks in the age of social media.

Design/methodology/approach

This is a critical interpretive synthesis of SMA publications collected from academic journals, business magazines and the SMA service industry. In addition, an inter-disciplinary approach was adopted by drawing upon both marketing and information systems literature. In total, 123 academic papers, 106 industry case studies and 141 magazine papers were identified and analyzed. The findings were synthesized and compiled to address the predefined research question.

Findings

An SMA capability development model is proposed. The proposed model consists of four inter-dependent levels (technological, operational, managed and strategic) that collectively transfer the technological capability of SMA to the dynamic organizational capability. Each level of SMA capability is detailed. SMA-in-B2B marketing is highlighted as a socio-technical phenomenon, in which a technological level SMA capability is emphasized as the foundation for developing organizational level SMA capabilities and organizational capabilities, in turn, supporting and managing SMA activities and practices (e.g. strategic planning, social and cultural changes, skills and resources, measurements and values).

Practical implications

The proposed research framework may have implications for the operational level SMA development and the investigations on the direct and/or indirect measurements to help firms see the impact of SMA on their business.

Originality/value

This study may have implications for the adoption, use, integration and management of SMA in B2B marketing. The proposed model is grounded on the integrated insights from academia and industry. It is particularly relevant to B2B firms that have engaged in or plan to engage in applying SMA to extract insights from their online networks and is relevant to B2B researchers who are interested in SMA, big data and information technology organization integration studies.

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Journal of Business & Industrial Marketing, vol. 36 no. 12
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 2 April 2024

Minyan Wei, Juntao Zheng, Shouzhen Zeng and Yun Jin

The main aim of this paper is to establish a reasonable and scientific evaluation index system to assess the high quality and full employment (HQaFE).

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Abstract

Purpose

The main aim of this paper is to establish a reasonable and scientific evaluation index system to assess the high quality and full employment (HQaFE).

Design/methodology/approach

This paper uses a novel Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) multi-criteria framework to evaluate the quality and quantity of employment, wherein the integrated weights of attributes are determined by the combined the Criteria Importance Through Inter-criteria Correlation (CRITIC) and entropy approaches.

Findings

Firstly, the gap in the Yangtze River Delta in employment quality is narrowing year by year; secondly, employment skills as well as employment supply and demand are the primary indicators that determine the HQaFE; finally, the evaluation scores are clearly hierarchical, in the order of Shanghai, Jiangsu, Zhejiang and Anhui.

Originality/value

A scientific and reasonable evaluation index system is constructed. A novel CRITIC-entropy-TOPSIS evaluation is proposed to make the results more objective. Some policy recommendations that can promote the achievement of HQaFE are proposed.

Details

International Journal of Intelligent Computing and Cybernetics, vol. 17 no. 3
Type: Research Article
ISSN: 1756-378X

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Article
Publication date: 28 August 2024

Lu Yiling, Qinghua He, Ge Wang, Xiaopeng Deng and Jingxiao Zhang

Given the heavy pollution feature of the construction industry, construction corporations need to adopt an effective environmental governance strategy. The quality and quantity of…

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Abstract

Purpose

Given the heavy pollution feature of the construction industry, construction corporations need to adopt an effective environmental governance strategy. The quality and quantity of environmental information disclosure (EID) implementation, as an essential part of a corporate environmental governance strategy, is impacted by the characteristics of the top management team (TMT). This paper aims to analyze the relationship between the demographic characteristics of the TMT (i.e. gender, age, tenure, educational level, and duality) and corporate EID.

Design/methodology/approach

Using data from listed construction corporations generated between 2014 to 2018 in China, this study employs the Tobit regression model to test the research hypotheses. Also, this study applies a novel analytical approach, necessary condition analysis (NCA), to conduct a series of additional tests.

Findings

The results reveal that tenure and educational level are significantly and positively related to EID, while gender, age, and duality in the executive role are not significantly related to EID. When considering the TMT size as a moderator, the TMT age is positively related to the corporate EID, and the size of the TMT acts as a moderator to weaken the positive effect of the TMT age on the EID. The NCA results show that TMT gender, age, tenure, and educational level are necessary when the levels of EID exceed 40%.

Originality/value

Our findings suggest that TMT characteristics have a relatively significant effect on corporate EID levels, which extends EID research to the construction industry. Corporate planners can endeavor to shape TMT characteristics to improve EID levels. The results of NCA provide insights into what TMT characteristics construction corporations need to satisfy in their pursuit of transparent EID, as well as the levels at which these characteristics are desired.

Details

Engineering, Construction and Architectural Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0969-9988

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Book part
Publication date: 12 January 2012

Ioannis N. Lagoudis

There is significant amount of literature tackling different issues related to the port industry. The present chapter focuses on a single business unit of seaports aiming at the…

Abstract

There is significant amount of literature tackling different issues related to the port industry. The present chapter focuses on a single business unit of seaports aiming at the documentation of works related to container terminals.

An effort to review, collect and present the majority of the works present in the last 30 years, between 1980 and 2010, has been made in order to picture the problems dealt and methods used by the authors in the specific research field. To facilitate the reader, studies have been grouped under five categories of addressed problems (productivity and competitiveness, yard and equipment utilization, equipment scheduling, berth planning, loading/unloading) and four modelling methodologies (mathematics and operations research, management and economics, simulation, stochastic modelling).

The analysis shows that most works focus on productivity and competitiveness issues followed by yard and equipment utilisation and equipment scheduling. In reference to the methodologies used managerial and economic approaches lead, followed by mathematics and operations research.

In reference to future research, two fields have been identified where there is scope of significant contribution by the academic community: container terminal security and container terminal supply chain integration.

The present chapter provides the framework for researchers in the field of port container terminals to picture the so far works in this research area and enables the identification of gaps at both research question and methodology level for further research.

Details

Maritime Logistics
Type: Book
ISBN: 978-1-78052-340-8

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Article
Publication date: 13 February 2025

Juying Zeng, Carlos Lassala, Maria Del Mar Benavides and Jiehui Li

This study aims to assess the mediating and driving roles of knowledge cooperation in the effectiveness of G60 Sci-tech Innovation Corridor (G60 STIC) for regional collaborative…

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Abstract

Purpose

This study aims to assess the mediating and driving roles of knowledge cooperation in the effectiveness of G60 Sci-tech Innovation Corridor (G60 STIC) for regional collaborative innovation within the knowledge economy context. Furthermore, it focuses on whether knowledge cooperation is more effective than resource cooperation in terms of spatial spillover and its mediating effects on collaborative innovation.

Design/methodology/approach

This study employs multiple statistical and econometric approaches, including social cooperation network, Super-DEA, spatial difference-in-difference model (SDID) and mediating effect model, to measure the effectiveness of knowledge cooperation and resource cooperation paths within the framework of the G60 STIC on regional collaborative innovation in the Yangtze River Delta region (YRD) from 2002 to 2022.

Findings

First, the knowledge cooperation networks validate the strengthening of collaborative innovation is primarily centred on provincial cities and leading manufacturing locales, with smaller cities radiating outwards from these centres. The knowledge cooperation network was generally stronger than the resource cooperation network. Second, the G60 STIC significantly enhances collaborative innovation efficiency by intensifying knowledge, resource and interactive cooperation networks. Third, within the context of the knowledge economy, knowledge cooperation presents a stronger spillover and mediating effect in stimulating collaborative innovation than resource cooperation.

Originality/value

This study clarifies the existence of a knowledge cooperation network and its mediating role in stimulating the effectiveness of strategic, innovative platforms on collaborative innovation. This further verifies the stronger role of the knowledge cooperation than the resource cooperation, which serves as a vital element in promoting strategic innovative platforms to optimise collaborative innovation.

Details

European Journal of Innovation Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1460-1060

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Article
Publication date: 4 December 2019

Min Li, Fangbin Xiao, Yang Cheng, Bi-Jun Xie, Chen-Yun Liu and Baoni Xu

This paper aims to attempt to explore the influence of network position on innovation performance, specifically for companies from a less-developed area in China.

453

Abstract

Purpose

This paper aims to attempt to explore the influence of network position on innovation performance, specifically for companies from a less-developed area in China.

Design/methodology/approach

The paper uses a social network analysis method based on the data of high and new tech companies from Jiangxi province, China. It relies on Ucinet 6.212 software for data processing.

Findings

The present work, on the one hand, reveals that a high and new tech company from Jiangxi province tends to achieve better innovation performances if it is in the central position of its social network. On the other hand, it indicates that the same type of company from the same area does not always accomplish better innovation performance, even it possesses more structural holes.

Originality/value

The conclusions of this paper suggest that a high and new tech company from a less-developed area in China should build up its position closer to the center when constructing a social network. Meanwhile, the company should also exert more effort into managing its networks, as only building structural holes offers little help with operations besides showing that it has a broad social network.

Details

Chinese Management Studies, vol. 14 no. 1
Type: Research Article
ISSN: 1750-614X

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Article
Publication date: 18 February 2020

GuoQiong Ivanka Huang, Yun Victoria Chen and IpKin Anthony Wong

The purpose of this paper is to synthesize a dyadic theoretical model which takes social-oriented and individual-initiative drivers into account and illustrates a mechanism…

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Abstract

Purpose

The purpose of this paper is to synthesize a dyadic theoretical model which takes social-oriented and individual-initiative drivers into account and illustrates a mechanism between social commerce intention and its antecedents in the hospitality industry. To understand tourist social commerce behaviors, the current study puts forward a comprehensive model and investigates the impact among social support, social capital, participant involvement and social identification on tourist propensity to engage in social commerce with behaviors such as to like, share, post reviews and make purchases.

Design/methodology/approach

The current research draws on social exchange theory and social penetration theory to study how social-oriented drivers (i.e., social support and social capital) and individual-initiated drivers (i.e., participant involvement and social identification) could better explain tourists’ social commerce intentions. Structural equation modeling was performed based on a sample of 569 hotel guests from 61 hotels in Macau.

Findings

Results reveal that social capital mediates the relationship between social support and social commerce behavioral intention. This chain of relationship is moderated by social identification in that the more a hotel guest identifies himself/herself as an in-group member of an online community, the more likely he/she would engage in social commerce behaviors.

Practical implications

The diffusion velocity of marketing effect is manifested through customers’ social commerce intentions and behaviors, which helps managers to identify the importance in maintaining a supportive atmosphere to nurture intimate member-to-member and member-to-provider relationships.

Originality/value

The present study enriches the social penetration theory and social exchange theory by showing how both individual and social perspectives could jointly influence hotel guest propensity to post likes and comments and to reserve hotel rooms, as means to build more intimate relationships with the members within a virtual community.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 2
Type: Research Article
ISSN: 0959-6119

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