Min Zhang, Yueyue Xie, Lili Huang and Zhen He
Due to the rapid development of automotive industry, China has become the world first in car production and consumption. However, under the pressure of environment pollution…
Abstract
Purpose
Due to the rapid development of automotive industry, China has become the world first in car production and consumption. However, under the pressure of environment pollution, traffic congestion and parking restriction in big cities, the car rental service, as an alternative solution for private car, becomes a new trend. The market is disorganized now. This research aims to use SERVQUAL model to further examine which dimension has great contribution to service quality.
Design/methodology/approach
A service quality evaluation scale for the car rental industry in China is designed based on PZB's SERVQUAL model. The reliability and exploratory factor analysis methods are adopted to measure the validity and reliability of the scale from the sampled data. At the same time, the relationship between service quality, customer satisfaction and customer loyalty is discussed with the path analysis method.
Findings
The results show that the contribution of empathy to the total service quality ranks the top. At the same time, empathy has a strong impact on customer satisfaction and customer loyalty.
Practical implications
It is very important to attract customers depending on personalized services or service providing mode, that is, the empathy.
Originality/value
As a new mode in China, the car rental market is disorganized and has low service quality. The evaluation scale is designed including five dimensions. The analysis results provide guidance on how to improve their service quality to managers in car rental industry in China.
Details
Keywords
Junsong Jia, Yueyue Rong, Chundi Chen, Dongming Xie and Yong Yang
This paper aims to retrospectively quantify the contribution of renewable energy consumption (REC) to mitigate the carbon dioxide (CO2) emissions for the belt and road initiative…
Abstract
Purpose
This paper aims to retrospectively quantify the contribution of renewable energy consumption (REC) to mitigate the carbon dioxide (CO2) emissions for the belt and road initiative (BRI) region. The reason is that, so far, still few scientists have deeply analyzed this underlying impact, especially from the income levels’ perspective.
Design/methodology/approach
The study divides the BRI region into four groups by the income levels (high, HI; upper middle, UM; lower middle, LM; lower, LO) during 1992–2014 and uses the logarithmic mean Divisia index.
Findings
The results show the REC of the BRI has an overall decreasing trend but the driving contribution to the CO2 growth except that the HI group’s REC has an obviously mitigating contribution of −2.09%. The number indicates that it is necessary and urgent to exploit and use renewable energy, especially in mid- and low-income countries due to the large potential of carbon mitigation. Besides, during 2010–2014, the energy intensity effects of different groups were negative except for the low income group (positive, 5.47 million tonnes), which showed that some poor countries recently reduced CO2 emissions only by extensively using renewable energy but not enhancing the corresponding efficiency. Conversely, in other rich countries, people paid more attention to improve the energy-use efficiency to lower energy intensity.
Originality/value
This study creatively analyzes this underlying impact of the REC to mitigate the CO2 emissions from the income levels’ perspective and proposes some reasonable countermeasures of reducing CO2 for the BRI region.
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Yueyue Liu, Meng Xi, Feifei Li and Xiulin Geng
Corporate entrepreneurship is an important way for organizations to gain competitive advantages and achieve sustainable development. However, few studies pay attention to the…
Abstract
Purpose
Corporate entrepreneurship is an important way for organizations to gain competitive advantages and achieve sustainable development. However, few studies pay attention to the influence of CEO strategic leadership on corporate entrepreneurship. Drawing on social identity theory and uncertainty-identity theory, this study aims to investigate whether CEO relationship-focused leadership impacts corporate entrepreneurship through middle managers’ (MMs’) organizational identification and whether the indirect effect is moderated by environmental uncertainty.
Design/methodology/approach
Using 192 Chinese samples with 192 firm-level and 716 department-level observations, this study uses multilevel structural equations modeling by Mplus 8.0 to test the theoretical model.
Findings
This study finds that CEO relationship-focused leadership positively predicts MMs’ organizational identification and corporate entrepreneurship, and MMs’ organizational identification mediates the relationship between CEO relationship-focused leadership and corporate entrepreneurship. In addition, environmental uncertainty moderates not only the relationship between CEO relationship-focused leadership and MMs’ organizational identification but also the indirect effect of CEO relationship-focused leadership on corporate entrepreneurship through MMs’ organizational identification.
Research limitations/implications
This study enriches the understanding of process and contextualization of CEO strategic leadership influencing on corporate entrepreneurship.
Originality/value
To the best of the authors’ knowledge, this study is among the first to explore the influence of CEO relationship-focused leadership on corporate entrepreneurship.
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Keywords
Shichao Wang, Jinan Shao, Yueyue Zhang and Wuyue Shangguan
The metaverse has garnered increasing attention from researchers and practitioners, yet numerous firms remain hesitant to invest in it due to ongoing debates about its potential…
Abstract
Purpose
The metaverse has garnered increasing attention from researchers and practitioners, yet numerous firms remain hesitant to invest in it due to ongoing debates about its potential financial benefits. Therefore, it is crucial to analyze how the implementation of metaverse initiatives affects firms’ stock market value – an area that remains underexplored in the existing literature. Additionally, there is a significant lack of research on the contingency factors that shape the stock market reaction, leaving a noticeable gap in managerial guidance on the timing and benefits of investments in the metaverse. To narrow these gaps, we examine whether and when the implementation of metaverse initiatives enhances firms’ stock market value.
Design/methodology/approach
Based on 73 metaverse implementation announcements disclosed by Chinese listed firms during January 2021–August 2023, we employ an event study approach to test the hypotheses.
Findings
We find that metaverse implementation announcements elicit a positive stock market reaction. Moreover, the stock market reaction is stronger for technology-focused announcements and smaller firms, or when public attention to the metaverse is higher. Nevertheless, firms’ growth prospects do not significantly alter the stock market reaction.
Originality/value
This study extends the nascent literature on the metaverse by applying signaling theory to offer novel insights into the signaling effect of metaverse implementation announcements on stock market value and the boundary conditions under which the effectiveness of the signal varies. Besides, it provides managers with important implications regarding how to tailor the investment and information disclosure strategies of the metaverse to more effectively enhance firms’ stock market value.