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Article
Publication date: 22 January 2018

Huy Quang Truong and Yoshinori Hara

A risk, when it occurs, causes negative effects on outputs. Typically, risks are not independent as multiple risks occur simultaneously. The purpose of this paper is to compare…

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Abstract

Purpose

A risk, when it occurs, causes negative effects on outputs. Typically, risks are not independent as multiple risks occur simultaneously. The purpose of this paper is to compare the impact various risks have on the performance of manufacturing-oriented and service-oriented firms from a supply chain (SC) perspective.

Design/methodology/approach

First, SC risks were identified and classified into two criteria: context and probability. Then, the different characteristics between manufacturing- and service-oriented firms were distinguished by the theory of goods-dominant logic (GDL) and service-dominant logic (SDL). Structural equations modeling and multiple-group analysis were then used to validate research hypotheses and compare the two groups.

Findings

The empirical evidence, gathered from the Vietnamese construction sector, indicated that in a serious situation all of the five risks proposed occur at the same time, thus the remarkable 87.1% variance in SC performance was explained. Furthermore, this rate is significant when the two groups are compared: manufacturing-oriented firms (88.3 percent) and service-oriented firms (85.6 percent), implying that risks in the manufacturing-oriented group have a greater effect on SC performance. While manufacturing-oriented companies should pay close attention to the operational and demand risks that adversely affect SC performance, they should treat information risk as an opportunity to improve. Service-oriented companies, however, need to manage supply risk which, in their case, can be attributed to a 51.2 percent variance in SC performance. Moreover, service quality can also be improved remarkably if information risk is well managed.

Research limitations/implications

This study provides a detailed picture of the relationship between risks and performance in the SC. Risks are illustrated as affecting the SC performance simultaneously, (not separately) and so the approach outlined here will give firms a comprehensive view of their SCs and provide guidelines for predicting the impact risks will have on the SC performance. Moreover, by comparing manufacturing- and service-oriented firms, a thorough overview of risk behaviors is provided and appropriate solutions for each type of company can be determined.

Originality/value

The “novelty of approach” of this study is in applying GDL and SDL theory to classify the manufacturing-oriented and service-oriented firms. The different characteristics between the two groups are identified and explained in terms of resources, value, network, effectiveness vs efficiency and communication, thus providing an insight into risk management activities in the SC network.

Details

Journal of Manufacturing Technology Management, vol. 29 no. 2
Type: Research Article
ISSN: 1741-038X

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Article
Publication date: 21 August 2019

Huy Truong Quang and Yoshinori Hara

The purpose of this paper is to examine the push effect of risk on supply chain (SC) performance, a new concept in the SC risk body of literature, at service-oriented firms.

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Abstract

Purpose

The purpose of this paper is to examine the push effect of risk on supply chain (SC) performance, a new concept in the SC risk body of literature, at service-oriented firms.

Design/methodology/approach

Two models were compared: first, contains relationships between risks that show the mechanism of the push effect, i.e. the theoretical model. The other, only exists in direct effects of risks on SC performance, i.e. the competitive model.

Findings

Test results proved that the mechanism of the push effect can increase the degree of impact of each and all risks on outputs. By the push effect, risks can explain up to 65 percent variance of SC performance compared with 52 percent of the model without push effect. Moreover, the research found two kinds of the push effect: positive – increasing the impact of “pushed” factors on outputs and vice versa for negative.

Research limitations/implications

The mechanism of the push influence will be broken if mutual interaction among risks was minimized. Practitioners and managers can apply the resultant model as a “road map” in their context to achieve this purpose.

Originality/value

Vargo and Lusch (2008) argued that service-oriented firms will be a new trend since the modern-day industry tends to more focus on customer demand. SC management gradually shifted toward demand chain management that organizations will not make and sell units of output but producing customized services to customers (Walters, 2008). This transformation has led to the emergence of new risks, the impact of risk on the SC also varies and the mismatch of the current risk mitigation strategies (Lusch et al., 2007). Dealing with these changes is the purpose of this research.

Details

Business Process Management Journal, vol. 25 no. 7
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 22 July 2024

Caterina Manfrini and Izabelle Bäckström

COVID-19 has profoundly shaped human interactions, and, within public healthcare systems, care relations. Through the lens of social suffering, this study explores how employee…

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Abstract

Purpose

COVID-19 has profoundly shaped human interactions, and, within public healthcare systems, care relations. Through the lens of social suffering, this study explores how employee innovation is shaped by the pandemic crisis and different managerial approaches in the context of public geriatric care in Northeast Italy.

Design/methodology/approach

This study adopts a qualitative methodology. A total of 29 semi-structured, open-ended interviews were conducted with 23 healthcare professionals involved in geriatric care, with managerial and without managerial positions. Observation was integrated as auxiliary research to further capture on an operational level the interactions among the actors involved.

Findings

The COVID-19 crisis significantly shaped employee innovation for healthcare professionals, as the suffering it provoked in the system motivated and urged them to engage in innovative initiatives. Where employees’ engagement in innovation was recognized by the management, it was found that the suffering was mitigated, and creativity and solidarity emerged in the innovation process. Where top-down approaches did not recognize employees’ efforts and innovative initiatives, need-driven innovation and greater tensions came forward, enhancing the overall suffering in care relations and resulting in some employees considering leaving their profession.

Research limitations/implications

This study is based on a single case study.

Practical implications

This study further highlights the employee participation in innovation as a crucial practical implication for sustaining the quality of public care and assistance. A practical implication emerging from this study suggests that “ordinary” healthcare professionals’ engagement in innovative initiatives and in their operationalization should be encouraged by the organization. In a system as complex as the public healthcare one, valuing the bottom-up, clinical inputs appears fundamental if innovation is to move away from mere technological adaptation to embrace a more comprehensive process, involving the professionals who are engaging in innovative endeavors. From a managerial point of view, adopting an approach that recognizes, supports and provides coordination to employee innovation seems instrumental to nurture an environment where employee voices feel heard, and creativity, solidarity and overall positive collaboration can occur. Thus, another significant practical implication includes the retention of healthcare professionals in the public sector in times of crisis.

Originality/value

With the outbreak of the COVID-19 pandemic, the necessity to explore the “human side” of innovation and its connection to emerging human needs during a crisis is growing. This study focuses on employee participation in innovation processes due to COVID-19, thus contributing to the employee-driven innovation (EDI) literature. Through the lens of social suffering, it scrutinizes the interactions between bottom-up perceptions and responses and top-down strategies in a public healthcare setting. Hence, this study addresses two major gaps present in EDI literature, for the most part focused on the private sector and on the managerial structures, tools and interventions.

Details

International Journal of Public Sector Management, vol. 37 no. 6
Type: Research Article
ISSN: 0951-3558

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