Yonghwan Chang, Yong Jae Ko and Walter L. Leite
Despite the remarkable growth of the luxury industry, a phenomenon referred to as luxury fever, as well as the growing interest in word-of-mouth (WOM) marketing in the industry at…
Abstract
Purpose
Despite the remarkable growth of the luxury industry, a phenomenon referred to as luxury fever, as well as the growing interest in word-of-mouth (WOM) marketing in the industry at hand, little is known about how consumers’ perceived leadership of luxury brands dynamically influences their WOM behavior. This paper aims to examine the moderating role of a type of luxuries (accessible vs inaccessible) in the relationship between the four dimensions of perceived brand leadership – quality, value, innovativeness and popularity – and consumers’ WOM recommendation intention.
Design/methodology/approach
The current research is based on survey data gathered from 333 actual customers who attend five golf clubs located in North Florida. An innovative data analysis procedure that combines structural equation modeling with propensity score analysis to estimate the moderating effects, controlling for selection bias, is presented.
Findings
Quality was the significant predictor of WOM among consumers of inaccessible luxuries (private club). In contrast, financial value and popularity were key factors in predicting WOM of individuals who chose accessible luxuries (public club).
Originality/value
This paper attempts to shed new light on the field of strategic luxury marketing by addressing differential consumption decision-making processes corresponding to hierarchically constructed luxury services. In addition, an innovative way is suggested to achieve covariates’ balance in the examinations of latent variables and multisampling models for observational research.
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Yonghwan Chang and Yong Jae Ko
The purpose of this study was to test whether endorsements that show a low strength of association (bottom-up bias) benefit from increased attention and processing efforts. The…
Abstract
Purpose
The purpose of this study was to test whether endorsements that show a low strength of association (bottom-up bias) benefit from increased attention and processing efforts. The current study also tested whether consumer involvement level (top-down bias) dynamically interacts with the bottom-up attention phenomena.
Design/methodology/approach
Through a series of pretests, 36 potential celebrity-product matches were identified using real athletes and product brands. Two experiments were conducted: 330 individual responses (110 participants × three conditions) were obtained in a within-subjects lab experiment, and 868 participants were recruited for a between-subjects online experiment. Linear mixed modeling and moderated mediation analysis were performed.
Findings
The relationships between the strength of image associations and attention time to endorsements and recall and choice consideration of endorsed brands were U-shaped and curvilinear. Attention largely mediated the relationship between the strength of association and recall/choice. Involvement effects were diluted by the strength of association effects, rejecting top-down attentional control.
Practical implications
Brand managers for both products and celebrities are recommended to search for corresponding not only image-matched partners but also endorsement partners with dissonant pre-existing images.
Originality/value
The majority of the existing endorsement literature has conventionally suggested that congruence between the endorser and the endorsed property, rather than incongruence, induces consumers’ positive endorsement evaluation. This study constructs important theoretical advancements to the existing literature by empirically proving that through an attentional process, an endorsement contract, conventionally perceived as mismatched, can also generate positive outcomes.
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Yonghwan Chang, Yong Jae Ko and Wonseok (Eric) Jang
The current study aims to develop a comprehensive hierarchical model of traits and needs to provide a theoretical understanding of personality determinants of luxury-services…
Abstract
Purpose
The current study aims to develop a comprehensive hierarchical model of traits and needs to provide a theoretical understanding of personality determinants of luxury-services consumption.
Design/methodology/approach
The sample comprised 415 single-event buyers of premium seats in sports stadiums. The causal relationships of hierarchically ordered four traits – elemental, compound, situational and surface – were examined.
Findings
Extraversion was found to be an important trait for needs for material resources and status, while conscientiousness and openness were important predictors of need for arousal. Furthermore, needs for material resources, status and uniqueness were found to be important for self-value consciousness. Self-value consciousness was found to be an important predictor of purchase intention.
Originality/value
The study integrates fragmented luxury services research on individual differences. The findings about the personality determinants would provide relatively consistent predictions behind luxury-services consumption potentially applicable to diverse luxury markets.
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Yonghwan Chang, Aaron C. Mansfield and Taewoong Yoo
This study investigates the intersection between nutrition and sport management, focusing on how sport fans' dietary choices are influenced by the framing of food attributes in…
Abstract
Purpose
This study investigates the intersection between nutrition and sport management, focusing on how sport fans' dietary choices are influenced by the framing of food attributes in different game contexts.
Design/methodology/approach
Two experiments were conducted around American football events to examine these choices. Experiment 1 utilized a 2 (Perceptions of Rivalry Games: Rivalry vs. Non-Rivalry) × 3 (Perceived Food Attributes: Energy vs. Healthiness vs. Environmental-Friendliness) between-subjects design. Experiment 2 employed a 2 (Game Outcome: Victory vs. Loss) × 3 (Perceived Food Attributes: Energy vs. Healthiness vs. Environmental-Friendliness) between-subjects design.
Findings
The findings revealed that during rivalry games or after their favorite teams' losses, fans tend to prefer high-calorie, nutrient-poor foods framed as energy sources. Conversely, victories prompt fans to opt for healthier and more environmentally friendly food choices.
Originality/value
This research provides novel insights into how a performance-driven mindset influences dietary choices among sport spectators. The results offer practical implications for sport managers and marketers, emphasizing the importance of strategically framing food attributes at sporting events to encourage healthier eating behaviors among fans. By leveraging these insights, sport organizations can enhance fan experiences and promote overall well-being.
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Ji Wu, Madeleine Orr, Yuhei Inoue and Yonghwan Chang
Building on the social leverage model (SLM), this study aims to examine the influence of event-related attributes on residents' perceived social impact of a major sport event, as…
Abstract
Purpose
Building on the social leverage model (SLM), this study aims to examine the influence of event-related attributes on residents' perceived social impact of a major sport event, as mediated by event involvement. It also investigates the moderating effect of event rights holders' credibility on the relationship between event involvement and perceived social impact.
Design/methodology/approach
Using a two-wave, time-lagged survey, data were collected from 220 residents of a Super Bowl host city. Hypotheses were tested using structural equation modeling (SEM).
Findings
High celebratory atmosphere, social camaraderie and social responsibility as perceived before the event were associated with residents' perceptions of the social impact of the Super Bowl. Moreover, the association between social camaraderie and perceived social impact was mediated by event involvement. When appraising the rights holder as credible, involved residents reported an increased level of perceived social impact.
Originality/value
This study contributes to research on the SLM by demonstrating its application among indirect participants of major sport events. Additionally, it suggests the imperative role of rights holders' credibility in promoting the perceived social impact among involved residents.
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Yonghwan Chang, Yong Jae Ko, Asli Tasci, Akiko Arai and Taehee Kim
Marketers worldwide consider athlete endorsement a highly effective promotional tool. However, little is known about consumers' responses towards athlete endorsement in global…
Abstract
Marketers worldwide consider athlete endorsement a highly effective promotional tool. However, little is known about consumers' responses towards athlete endorsement in global markets - particularly the bi-directional image transfer mechanism. This study examines the image match between athlete endorsers and products using a three-dimensional visual map and comparing image perceptions towards athlete endorsements among respondent groups from Japan, Korea and the United States during the 2010 FIFA World Cup. The results show that image perceptions of selected athlete endorsers, endorsed products and their match are significantly different in these markets.
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Yonghwan Kim and Hsuan-Ting Chen
The purpose of this study is to examine the knowledge gap hypothesis in the context of smartphone use for news to understand whether mobile news consumption could bridge or widen…
Abstract
Purpose
The purpose of this study is to examine the knowledge gap hypothesis in the context of smartphone use for news to understand whether mobile news consumption could bridge or widen the knowledge gap between people of higher and lower socioeconomic status (SES).
Design/methodology/approach
The authors examine how smartphone news consumption is associated with the knowledge gap hypothesis by analyzing a survey dataset from Hong Kong. This study focuses specifically on a moderated mediation model in which the indirect effect of mobile news consumption on political knowledge via discussion network heterogeneity is contingent on level of education.
Findings
Smartphone use for news/information was positively associated with level of discussion network heterogeneity. The indirect effect of smartphone news use on political knowledge via discussion network heterogeneity was stronger for those with lower levels of education.
Originality/value
This study advances the understanding of the role of smartphone use in contributing to the functioning of deliberative democracy as this use enhances discussion network heterogeneity and general levels of political knowledge. Moreover, our study contributes to the literature on the knowledge gap by not only examining the relationship between smartphone use, discussion heterogeneity, and political knowledge but also taking into consideration individual levels of education.