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The purpose of this paper is to explore the structure of the concept of customer‐perceived quality (CPQ) in electronic commerce (e‐commerce).

The study applies the methodology of concept mapping to data obtained from online and offline focus groups. Following a series of structured conceptualization tasks, the data were analyzed using multidimensional scaling and hierarchical cluster analysis to establish a conceptual construct of e‐commerce CPQ.

The proposed conceptual construct consists of six dimensions: outcome quality; consumer service; process controllability; ease of use; information quality; and web site design. The study finds that online consumers attach more importance to quality attributes associated with outcome quality and consumer service than to attributes associated with web transactions.

The sample should be extended to facilitate the generalization of the findings from this research.

This paper identifies a three‐level structure for e‐commerce quality as perceived by consumers. The study offers practical insights to online retailers in providing superior service.

This study aims to propose a new variable stiffness robot joint (VSR-joint) for operating safely. More and more variable stiffness actuators are being designed and implemented because of their ability to minimize large forces due to shocks, to safely interact with the user and their ability to store and release energy in passive elastic elements.

The design of VSR-joint is compact and integrated highly and the operating is simply. The mechanics, the principle of operation and the model of the VSR-joint are proposed. The principle of operation of VSR-joint is based on a lever arm mechanism with a continuously regulated pivot point. The VSR-joint features a highly dynamic stiffness adjustment along with a mechanically programmable system behavior. This allows an easy adaption to a big variety of tasks.

Preliminary results are presented to demonstrate the fast stiffness regulation response and the wide range of stiffness achieved by the proposed VSR-joint design.

In this paper, a new variable stiffness joint is proposed through changing the cantilever arm to change the performance of the elastic element, which is compact, small size and simple adjustment.

The purpose of this paper is to summarize the advances in grey system theory research and various application achievements in science and engineering. At the same time, it commemorates the 40th anniversary of the birth of grey system theory and the 10th anniversary of Grey Systems–Theory and Application.

Firstly, the innovations of theoretical research in grey system theory were summarized and some of the widely recognized new results are briefly described. By searching and combing the research results of grey system theory in China national knowledge infrastructure (CNKI) database and Web of Science by Institute for Scientific Information (ISI), this paper shows the rapid development trend of grey system theory in the past 40 years, and the successful applications of grey system theory in the fields of social sciences, natural sciences and engineering technologies.

More than 227 thousands literature were found by input 10 phrases such as grey system, grey number and sequence operator etc. in CNKI database. After entering the new century, the number of grey system papers included in CNKI database is increasing rapidly. Since 2008, more than 10 thousands papers have been included per year and more than 15 thousands papers have been included per year since 2014. Grey system method and model are widely used in physics, chemistry, biology and other fields of natural science, as well as transportation, electric power, machinery and other fields of engineering technology, and a large number of valuable results have been achieved.

It can be seen that the grey system theory plays an important role in promoting China’s scientific and technological progress, innovation and development and high-level talent training from tens of thousands of literatures marked with important national science and technology projects and a large number of grey system literatures published by China’s double first-class universities and double first-class discipline construction universities.

Both innovations of theoretical research and practical application play important role in the growth of new theory. The innovations of theoretical research provide methods and tools for practical application, which is conducive to improve application efficiency and broaden application fields. A large number of practical applications needs have become the source of theoretical innovation and the solid background for the birth of theoretical innovation achievements.

Human developments in constructing buildings and their subsequent infrastructures despite certain advantages have unfortunately considerable effects on the environment, such that construction could be named as the main exploiter of the natural, physical and biologic resources. Hence, the purpose of this paper is to evaluate the effect of communication capabilities of the suppliers and external green integration on the green performance and financial performance of engineering and construction companies.

The statistical population of the study comprises all 300 members of the Building Engineering System of South Khorasan Province. According to the Morgan table (1972), 167 participants were selected as the sample of the study using the stratified random sampling, and a standard questionnaire was distributed among them. Data were collected through library and filed methods. Data were analyzed using the factor analysis method (SPSS), and LISREL Software was used for evaluating the research hypotheses.

The obtained results indicated that information sharing has a significant effect on environmental coordination and the green balance of green cost reduction of coordinate competitive advantage.

Accordingly, given the results obtained from a developmental-practical research, the authors initially gathered and classified the required data on the construction industry using the library and field methods, then extracted the obstacles of the supply chain to help facilitate the implementation of efficiency in the so-called industry.