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1 – 10 of 16Harold Sang Kwon Lee, Jue Wang, Yahaira Lisbeth Moreno-Brito, Yiwen Shen and Hak-Seon Kim
This study aims to explore the quality of user-generated content regarding readability, polarity, word length and diversity, as well as its implications for guest satisfaction in…
Abstract
Purpose
This study aims to explore the quality of user-generated content regarding readability, polarity, word length and diversity, as well as its implications for guest satisfaction in Las Vegas luxury gaming resorts.
Design/methodology/approach
This study examined 12,940 textual customer reviews from six luxury hotels in luxury gaming destination resorts via Google Travel gathered from SCTM 3 (Smart Crawling and Text Mining). Moreover, the regression analysis identified the relationship between the variables in the textual customer reviews and the customer’s overall satisfaction.
Findings
A key finding of this study revealed that word length moderates the relationship between readability and overall customer satisfaction negatively, whereas it positively moderates the path from sentiment polarity and diversity to overall customer satisfaction.
Originality/value
This study contributes to the relationship between technical aspects of online reviews. The adopted methodology allows us to precisely identify the essential attributes that influence customer satisfaction through textual reviews. Further, the study explores the quality of user-generated content, addressing aspects such as readability, polarity, diversity and word length, providing a unique perspective on how these specific elements directly impact customer satisfaction in this context of hotels in luxury in Las Vegas.
研究目的
本研究探讨了用户生成内容的可读性、情感倾向、词长和多样性等方面的质量, 以及这些因素对拉斯维加斯豪华博彩度假村顾客满意度的影响。
研究方法
本研究通过 SCTM 3(智能爬虫与文本挖掘)收集了谷歌旅行上的六家豪华酒店的12,940 条客户评论文本。此外, 回归分析确定了文本客户评论中的变量与客户整体满意度之间的关系。
研究发现
本研究的一个关键发现是, 词长在可读性与整体顾客满意度之间的关系中起到负面调节作用, 而在情感倾向和多样性与整体顾客满意度之间的路径中起到正面调节作用。
研究创新
本研究对在线评论的技术方面之间的关系作出了贡献。采用的方法使我们能够精确识别通过文本评论影响顾客满意度的关键属性。此外, 本研究探讨了用户生成内容的质量, 涉及可读性、情感倾向、多样性和词长等方面, 提供了独特视角, 揭示了这些具体元素如何直接影响拉斯维加斯豪华酒店顾客满意度。
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Yongqiang Sun, Yiwen Zhang and Xiao-Liang Shen
Prior studies fail to reach a consensus on the effects of extrinsic motivation (EM) on knowledge contribution in virtual communities. To fill this research gap, this research…
Abstract
Purpose
Prior studies fail to reach a consensus on the effects of extrinsic motivation (EM) on knowledge contribution in virtual communities. To fill this research gap, this research proposes two mechanisms of EM – direct effect versus indirect effect via intrinsic motivation (IM) – and introduces prosocial motivation (PSM) as the moderator to define the valence of these two mechanisms.
Design/methodology/approach
This research adopts structural equation modeling to validate hypotheses based on 448 responses from XiaoMi online community users.
Findings
The results of the moderated mediation analysis show that the direct effect, indirect effect via IM and total effect of EM on knowledge contribution are contingent on the level of PSM. Specifically, as the level of PSM increases, the direct, indirect and total effects of EM on knowledge contribution and the effects of EM on IM change from positive to insignificant and then to negative. Although IM constantly plays an important role across levels of PSM, its effect is stronger when the degree of PSM is high.
Originality/value
This paper advances knowledge of an integrated framework of EM by simultaneously describing its direct and indirect effects, describing its positive and negative effects and untangling the boundary conditions under which each effect of EM applies.
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Yiwen Li, Zhihai Dong, Junyan Miao, Huifang Liu, Aleksandr Babkin and Yunlong Chang
This paper aims to anticipate the possible development direction of WAAM. For large-scale and complex components, the material loss and cycle time of wire arc additive…
Abstract
Purpose
This paper aims to anticipate the possible development direction of WAAM. For large-scale and complex components, the material loss and cycle time of wire arc additive manufacturing (WAAM) are lower than those of conventional manufacturing. However, the high-precision WAAM currently requires longer cycle times for correcting dimensional errors. Therefore, new technologies need to be developed to achieve high-precision and high-efficiency WAAM.
Design/methodology/approach
This paper analyses the innovations in high-precision WAAM in the past five years from a mechanistic point of view.
Findings
Controlling heat to improve precision is an effective method. Methods of heat control include reducing the amount of heat entering the deposited interlayer or transferring the accumulated heat out of the interlayer in time. Based on this, an effective and highly precise WAAM is achievable in combination with multi-scale sensors and a complete expert system.
Originality/value
Therefore, a development direction for intelligent WAAM is proposed. Using the optimised process parameters based on machine learning, adjusting the parameters according to the sensors’ in-process feedback, achieving heat control and high precision manufacturing.
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Xuhui Li, Liuyan Liu, Xiaoguang Wang, Yiwen Li, Qingfeng Wu and Tieyun Qian
The purpose of this paper is to propose a graph-based representation approach for evolutionary knowledge under the big data circumstance, aiming to gradually build conceptual…
Abstract
Purpose
The purpose of this paper is to propose a graph-based representation approach for evolutionary knowledge under the big data circumstance, aiming to gradually build conceptual models from data.
Design/methodology/approach
A semantic data model named meaning graph (MGraph) is introduced to represent knowledge concepts to organize the knowledge instances in a graph-based knowledge base. MGraph uses directed acyclic graph–like types as concept schemas to specify the structural features of knowledge with intention variety. It also proposes several specialization mechanisms to enable knowledge evolution. Based on MGraph, a paradigm is introduced to model the evolutionary concept schemas, and a scenario on video semantics modeling is introduced in detail.
Findings
MGraph is fit for the evolution features of representing knowledge from big data and lays the foundation for building a knowledge base under the big data circumstance.
Originality/value
The representation approach based on MGraph can effectively and coherently address the major issues of evolutionary knowledge from big data. The new approach is promising in building a big knowledge base.
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There is coupling between the branches of mobile parallel robots, similar to traditional parallel mechanisms, but there is currently relatively little research on the coupling…
Abstract
Purpose
There is coupling between the branches of mobile parallel robots, similar to traditional parallel mechanisms, but there is currently relatively little research on the coupling problem between the branches of mobile parallel robots.
Design/methodology/approach
This study optimizes the coupling analysis method of traditional parallel mechanisms, treats the mobile parallel mechanism as a whole, takes the motion of the active pair as input and the overall motion of the mobile parallel mechanism as output and analyzes the input–output characteristics of the mobile parallel mechanism. Moreover, this study applies this theory to a mobile parallel mechanism, designs control logic and finally conducts simulation and physical verification.
Findings
This study proposes a coupling analysis method suitable for parallel mobile robots and designs the control logic of their active pair based on the results of their coupling analysis. This study designs a multimode variable coupling parallel mobile robot, which can change the coupling of the mechanism by changing its own branch chain structure, so that it can switch between different coupling configurations to meet the different needs brought by different terrains.
Originality/value
The work presented in this paper propose a method for analyzing the coupling of mobile parallel robots and simplify their control logic by applying coupling theory to the design of mobile parallel robots. This study conducts simulation and physical experiments, thereby filling the gap in the coupling analysis of parallel mobile robots and laying the foundation for the research of uncoupled parallel mobile robots.
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Changyong Sun, Yiwen Li and Yixuan Liu
Although the impact of carbon emissions regulations is evident to upstream automakers, their influence on downstream B2C car-sharing platforms remains unclear. This article…
Abstract
Purpose
Although the impact of carbon emissions regulations is evident to upstream automakers, their influence on downstream B2C car-sharing platforms remains unclear. This article reveals the influence of carbon emission regulations on the performance of supply chain members. In particular, we focused on the decision of B2C car-sharing platforms.
Design/methodology/approach
We develop a three-stage dynamic game model consisting of an automaker, a B2C car-sharing platform and consumers.
Findings
The carbon emission cap has a critical threshold. Above this threshold, the regulation is ineffective for the platform’s operating model. Below it, the regulation affects the platform, moderated by customers' green awareness. The threshold initially decreases (weakly) and then increases in awareness. Effective caps reduce profits for the manufacturer, B2C car-sharing platform and supply chain, while ineffective caps see higher profits with increased awareness.
Originality/value
Firstly, this paper explores the impact of carbon emission caps on the operational strategies of B2C car-sharing platforms within the sharing economy, complementing existing research. Secondly, it identifies conditions where stricter caps prompt B2C car-sharing platforms to adjust their operational models and offers fresh insights for managers and departments responsible for carbon emission policy formulation. Thirdly, the study uncovers how carbon emission caps affect the performance of supply chain members, providing crucial managerial insights for sustainable operations.
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Yiwen Hong, Sukanlaya Sawang and Hsiao-Pei (Sophie) Yang
The focus of this study is on how online-only retailers, known as pure-play e-retailers, leverage e-commerce platforms to identify and pursue market opportunities. Through the…
Abstract
Purpose
The focus of this study is on how online-only retailers, known as pure-play e-retailers, leverage e-commerce platforms to identify and pursue market opportunities. Through the perspective of entrepreneurial marketing, this study aims to explore the influence of e-commerce technologies on the decision-making process of entrepreneurial marketing. This exploration is conducted via a case study of pure-play e-retailers based in China.
Design/methodology/approach
This study utilised a qualitative case study methodology to examine the complex processes of entrepreneurial marketing in an online environment. The study gathered detailed insights from both owner-managers and staff members of eight pure-play e-retail businesses. Additionally, the research involved a careful review of the firms' webpages and social media pages. This holistic approach facilitated a comprehensive understanding of their marketing strategies and practices.
Findings
The case study findings indicate that while many core aspects of entrepreneurial marketing remain important, there are distinct factors influencing the entrepreneurial marketing decision-making in the online marketplace. The online EM framework can be visualised as follows: (1) trend-orientated as well as innovative-orientated (2) data-orientated and entrepreneur-orientated (3) innovative-driven customer stimulation (4) orientated towards both platforms and proactiveness.
Originality/value
The paper provides an initial understanding of how digitalisation is enabling and transforming entrepreneurship in companies with high level digitalisation but low level digital development. Building on current entrepreneurial marketing literature, this paper develops an online entrepreneurial marketing framework to enhance understanding of the interaction between e-commerce technology and entrepreneurial marketing decision making.
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Lei Zheng, Jon D. Elhai, Miao Miao, Yu Wang, Yiwen Wang and Yiqun Gan
Health-related online fake news (HOFN) has become a major social problem. HOFN can lead to the spread of ineffective and even harmful remedies. The study aims to understand…
Abstract
Purpose
Health-related online fake news (HOFN) has become a major social problem. HOFN can lead to the spread of ineffective and even harmful remedies. The study aims to understand Internet users' responses to HOFN during the coronavirus (COVID-19) pandemic using the protective action decision model (PADM).
Design/methodology/approach
The authors collected pandemic severity data (regional number of confirmed cases) from government websites of the USA and China (Studies 1 and 2), search behavior from Google and Baidu search engines (Studies 1 and 2) and data regarding trust in two online fake news stories from two national surveys (Studies 2 and 3). All data were analyzed using a multi-level linear model.
Findings
The research detected negative time-lagged relationships between pandemic severity and regional HOFN search behavior by three actual fake news stories from the USA and China (Study 1). Importantly, trust in HOFN served as a mediator in the time-lagged relationship between pandemic severity and search behavior (Study 2). Additionally, the relationship between pandemic severity and trust in HOFN varied according to individuals' perceived control (Study 3).
Originality/value
The authors' results underscore the important role of PADM in understanding Internet users' trust in and search for HOFN. When people trust HOFN, they may seek more information to implement further protective actions. Importantly, it appears that trust in HOFN varies with environmental cues (regional pandemic severity) and with individuals' perceived control, providing insight into developing coping strategies during a pandemic.
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This paper seeks to discuss the genealogical sources for Chinese immigrants as well as the settlement of Chinese in the USA and the historical evolution of Chinese names, their…
Abstract
Purpose
This paper seeks to discuss the genealogical sources for Chinese immigrants as well as the settlement of Chinese in the USA and the historical evolution of Chinese names, their origins, arrangement and development. It aims to cover the origins of various classes of Chinese surnames, followed by the content description of a traditional genealogical book for jiapu.
Design/methodology/approach
The paper researches the various ways that a Chinese person can find out about their ancestry.
Findings
The paper reveals the roles of libraries, including serving the needs of patrons interested in genealogical research, preserving and interpreting information through oral and family history projects and collaborating with other libraries through interlibrary loan, document delivery, library consortia, collection management and international resource‐sharing.
Research limitations/implications
The study provides information on where and how to locate the genealogical resources for researching the genealogy of a Chinese family.
Originality/value
The paper analyzes the value of genealogical research as a documentary source for population history, life expectancy in a clan, marriages and family connections, as well as lineage organizations and inter‐lineage relations.
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Xiaoli Zhou, Yiwen Cui and Shaopeng Zhang
The purpose of this paper is to examine the direct effects of Internet use on rural residents' income growth and the indirect effects of increasing their income by promoting rural…
Abstract
Purpose
The purpose of this paper is to examine the direct effects of Internet use on rural residents' income growth and the indirect effects of increasing their income by promoting rural residents' entrepreneurial and non-agricultural employment.
Design/methodology/approach
Regarding the implementation of the rural revitalization strategy, based on the 2016CFPS data, multiple linear regression analysis and mediation effect analysis are used. To decrease the potential endogeneity of the model, we used the instrumental variable in the model.
Findings
The results show that: (1) Internet use has a direct effect on rural residents' income growth; (2) rural residents' entrepreneurial or non-agricultural employment affects the mechanism of Internet use and their income growth, so that can perform an indirect promotion effect; (3) the direct promotion effect of Internet use is stronger than the indirect promotion effect of entrepreneurship and non-agricultural employment.
Originality/value
The effect of using Internet for the income growth of Chinese farmers has been confirmed by some scholars, but the specific mechanism is still relatively vague. The originality is to consider the intermediary transmission effect of entrepreneurship and non-agricultural employment in the study of the impact of Internet use on Chinese farmers' income growth, and use the mediation effect model for empirical analysis. The empirical research results further reveal this mechanism.
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